const options = [
{
name: '国内客服',
question_source: 0,
sub_resources: [
{
id: '124',
parent_id: '41',
name: '体验问题',
},
{
id: '125',
parent_id: '41',
name: 'QIC问题',
},
{
id: '123',
parent_id: '41',
name: '产研bug',
},
{
id: '593',
parent_id: '41',
name: '坐席问题',
},
],
},
{
name: '国内商服',
question_source: 1,
sub_resources: [
{
id: '123',
parent_id: '41',
name: '产研bug',
},
{
id: '125',
parent_id: '41',
name: 'QIC问题',
},
{
id: '126',
parent_id: '41',
name: '非bug类商客诉',
},
],
},
{
name: '跨境商服',
question_source: 3,
sub_resources: [
{
id: '123',
parent_id: '41',
name: '产研bug',
},
{
id: '125',
parent_id: '41',
name: 'QIC问题',
},
{
id: '126',
parent_id: '41',
name: '非bug类商客诉',
},
],
},
{
name: '跨境客服',
question_source: 2,
sub_resources: [
{
id: '137',
parent_id: '41',
name: '供应链问题',
},
{
id: '123',
parent_id: '41',
name: '产研bug',
},
],
},
{
name: '手动创建',
question_source: 5,
sub_resources: [
{
id: '138',
parent_id: '41',
name: '外溢舆情',
},
{
id: '123',
parent_id: '41',
name: '产研bug',
},
{
id: '124',
parent_id: '41',
name: '体验问题',
},
{
id: '125',
parent_id: '41',
name: 'QIC问题',
},
{
id: '126',
parent_id: '41',
name: '非bug类商客诉',
},
{
id: '370',
parent_id: '41',
name: '内容治理问题',
},
{
id: '139',
parent_id: '41',
name: '安全风险问题',
},
{
id: '266',
parent_id: '41',
name: '安全风险问题（跨境）',
},
{
id: '270',
parent_id: '41',
name: '安全风险问题（海免）',
},
{
id: '593',
parent_id: '41',
name: '坐席问题',
},
{
id: '753',
parent_id: '41',
name: '安全风险问题（即时零售）',
},
],
},
{
name: '国内达人',
question_source: 4,
sub_resources: [
{
id: '123',
parent_id: '41',
name: '产研bug',
},
{
id: '126',
parent_id: '41',
name: '非bug类商客诉',
},
],
},
{
name: '服务商',
question_source: 37,
sub_resources: [
{
id: '123',
parent_id: '41',
name: '产研bug',
},
{
id: '126',
parent_id: '41',
name: '非bug类商客诉',
},
{
id: '435',
parent_id: '41',
name: '系统问题（供应链）',
},
{
id: '436',
parent_id: '41',
name: '非系统问题（供应链）',
},
],
},
{
name: '飞书创建',
question_source: 99,
sub_resources: [],
},
{
name: '哨兵创建',
question_source: 98,
sub_resources: [],
},
{
name: 'RMS工作台',
question_source: 100,
sub_resources: [],
},
{
name: '抖音超市',
question_source: 44,
sub_resources: [
{
id: '125',
parent_id: '41',
name: 'QIC问题',
},
{
id: '123',
parent_id: '41',
name: '产研bug',
},
],
},
{
name: '无忧联盟',
question_source: 53,
sub_resources: [
{
id: '125',
parent_id: '41',
name: 'QIC问题',
},
{
id: '123',
parent_id: '41',
name: '产研bug',
},
],
},
{
name: '抖极商服',
question_source: 66,
sub_resources: [
{
id: '123',
parent_id: '41',
name: '产研bug',
},
{
id: '125',
parent_id: '41',
name: 'QIC问题',
},
{
id: '126',
parent_id: '41',
name: '非bug类商客诉',
},
],
},
{
name: '自营店铺',
question_source: 67,
sub_resources: [
{
id: '125',
parent_id: '41',
name: 'QIC问题',
},
{
id: '123',
parent_id: '41',
name: '产研bug',
},
],
},
{
name: '即时零售',
question_source: 74,
sub_resources: [
{
id: '125',
parent_id: '41',
name: 'QIC问题',
},
{
id: '123',
parent_id: '41',
name: '产研bug',
},
],
},
{
name: '即时零售-骑服',
question_source: 75,
sub_resources: [
{
id: '126',
parent_id: '41',
name: '非bug类商客诉',
},
{
id: '125',
parent_id: '41',
name: 'QIC问题',
},
{
id: '123',
parent_id: '41',
name: '产研bug',
},
],
},
{
name: '即时零售-商服',
question_source: 76,
sub_resources: [
{
id: '126',
parent_id: '41',
name: '非bug类商客诉',
},
{
id: '123',
parent_id: '41',
name: '产研bug',
},
],
},
{
name: '通用工单',
question_source: 101,
sub_resources: [
{
id: '697',
parent_id: '41',
name: '财经问题',
},
],
},
];
const swtichLevel = priority => {
let level;
switch (priority) {
case 3:
level = 'P2';
break;
case 2:
level = 'P1';
break;
case 1:
level = 'P0';
break;
}
return level;
};
const findSource = source => {
const item = options.find(item => item.question_source === source);
return item ? item.name : '-';
};
const findTag = item => {
if (item.fullQuestionTypeNames.includes('罗盘')) {
return '罗盘';
}
if (item.fullQuestionTypeNames.includes('飞鸽')) {
return '飞鸽';
}
if (item.fullQuestionTypeNames.includes('抖店APP')) {
return '抖店APP'
}
if (item.fullQuestionTypeNames.includes('即时零售')) {
return '即时零售'
}
if (item.fullQuestionTypeNames.includes('达人') || item.questionSource === 4) {
return '百应';
}
return '';
};
const findReason = optimizeTypes => {
const strs = ['【商客服】可自查解决', '【研发】历史数据问题', 'buzz拉错', '【产运，研发】需要人工处理', '重复问题']
if (strs.includes(optimizeTypes)) return '非技术问题'
return '';
}
function buzzAnalysis(json) {
return json
.filter(item => item.status !== 400)
.map(item => ({
BuzzId: item.id,
开始时间: item.createdAt,
Buzz描述: item.questionDesc,
Buzz原因: findReason(item.optimizeTypes),
Buzz现场: '',
优化类型: item.optimizeTypes,
所属应用: findTag(item),
问题来源: findSource(item.questionSource),
问题标签: item.fullQuestionTypeNames,
Buzz等级: swtichLevel(item.priority),
是否重复: item.isRpeat,
}))
}
const json = [
{
"id": "7371645661131606052",
"questionTypeId": "1013297",
"utcOffset": 0,
"questionDesc": "\n问题描述：商家反馈3622198512877439203设置了店铺限时限量购，但是前端不显示 核查到有平台活动，辛苦核实下原因\n",
"priority": 3,
"larkId": "oc_f769f3044287c4f8bac212085a97f73b",
"questionAgentId": "10007203",
"questionAgentEmail": "libing.3287559@jiyunhudong.com",
"oncallAgentId": "0",
"oncallAgentEmail": "zhubeiyi.1024@bytedance.com",
"createdAt": "2024-05-22 10:30:04",
"closedAt": "2024-05-23 10:47:40",
"firstResponseAt": "2024-05-22 12:48:59",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-23 10:47:40",
"questionTypeName": "营销(促销、优惠券)-研发",
"questionAgentName": "李冰",
"oncallAgentName": "朱倍仪",
"handleComment": "",
"optimizeTypes": "【商客服】可自查解决",
"questionSource": 3,
"imgUrls": [],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "无",
"fullQuestionTypeNames": "营销推广/研发/营销(促销、优惠券)-研发",
"questionDescRecords": [
"商家反馈3622198512877439203设置了店铺限时限量购，但是前端不显示 核查到有平台活动，辛苦核实下原因"
],
"transferFromId": "7371408449273333823",
"transferToId": []
},
{
"id": "7371647377389652006",
"questionTypeId": "1279406",
"utcOffset": 0,
"questionDesc": "\n问题描述：商家告知管家账号充值不了 总提示参数错误\n",
"priority": 3,
"larkId": "oc_df4810546054d4e9792ab3c18b908e4b",
"questionAgentId": "10045514",
"questionAgentEmail": "2847910967@qq.com",
"oncallAgentId": "0",
"oncallAgentEmail": "xiafan.vip@bytedance.com,liyongjian@bytedance.com,sunchunman@bytedance.com,sunchunman@bytedance.com",
"createdAt": "2024-05-22 10:36:44",
"closedAt": "2024-05-22 13:03:23",
"firstResponseAt": "2024-05-22 11:38:25",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-22 13:03:22",
"questionTypeName": "商家后台-前端",
"questionAgentName": "付江",
"oncallAgentName": "夏凡,李永剑,孙春满,孙春满",
"handleComment": "",
"optimizeTypes": "客服工单完结",
"questionSource": 1,
"imgUrls": [
"https://lf26-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/2d4a5ad071b445624ab0b8ee0164fb7a1715831752143.png?lk3s=8097f819&x-expires=1716866933&x-signature=TutI4Wuq6JpWMrbUT4Ud1%2FIGG3k%3D",
"https://lf6-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/2795d8480a6b5f7a464681c996dc0ba51715831818332.png?lk3s=8097f819&x-expires=1716866933&x-signature=qd%2B2ndEbWMNSEPCvQQJqpuxyTP4%3D",
"https://lf6-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/9f83155ac956a325102ed8387556f6091715831975508.png?lk3s=8097f819&x-expires=1716866933&x-signature=0tNPkE6XinNGaOAY3DULDjHqdGQ%3D",
"https://lf9-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/7da8bec958606ddf5cff8b94a586621e1715832043200.png?lk3s=8097f819&x-expires=1716866933&x-signature=JqNc%2BFrbolgG5QV3O2N9TMUOSOk%3D",
"https://lf3-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/7c958b7a9147cfe5ae0bcc74cfcc940b1715832101908.png?lk3s=8097f819&x-expires=1716866933&x-signature=msvLUOisewSOymJjtKAEFpHtqKE%3D"
],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "",
"fullQuestionTypeNames": "店铺运营/交易履约/研发/商家后台-前端",
"questionDescRecords": [
"商家告知管家账号充值不了 总提示参数错误"
],
"transferToId": []
},
{
"id": "7371647728184461366",
"questionTypeId": "1279406",
"utcOffset": 0,
"questionDesc": "\n问题描述：通知消息页签没有推荐这个页签\n",
"priority": 3,
"larkId": "oc_9a7ccd29da9f5d5a8791c18b10444ee4",
"questionAgentId": "10045514",
"questionAgentEmail": "2847910967@qq.com",
"oncallAgentId": "0",
"oncallAgentEmail": "xiafan.vip@bytedance.com,liyongjian@bytedance.com,sunchunman@bytedance.com,sunchunman@bytedance.com",
"createdAt": "2024-05-22 10:38:05",
"closedAt": "2024-05-22 15:34:26",
"firstResponseAt": "2024-05-22 11:39:36",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-22 15:34:25",
"questionTypeName": "商家后台-前端",
"questionAgentName": "付江",
"oncallAgentName": "夏凡,李永剑,孙春满,孙春满",
"handleComment": "",
"optimizeTypes": "客服工单完结",
"questionSource": 1,
"imgUrls": [
"https://lf26-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/ddf049e32d830d0edcd1e4ad5a1b66fc1715907339313.png?lk3s=8097f819&x-expires=1716866933&x-signature=JkNhWNjtN9oT5k8pdPYrpYjJ7ww%3D",
"https://lf6-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/39df3da15db99ef4d1fed2bb19125cd71715908062628.png?lk3s=8097f819&x-expires=1716866933&x-signature=OQ1J7LBVcY3e7a6%2FdCRPbKP%2BS%2BQ%3D",
"https://lf26-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/4f74da7003dac9f593c5dece5feaff531715908117213.png?lk3s=8097f819&x-expires=1716866933&x-signature=%2FH0Z793cxuBtaT5e5VRi5NpGp3A%3D",
"https://lf3-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/1f0fc361f28e24fad55863806cacbdde1715908162211.png?lk3s=8097f819&x-expires=1716866933&x-signature=GcezSlUcYpy9NMESwdU9iWXj2vo%3D",
"https://lf9-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/bd496cf9f982f17aa5737e62da98a4171715908224048.png?lk3s=8097f819&x-expires=1716866933&x-signature=9Pu6msP5ZTM4TpUg7FXZPVJnzT0%3D",
"https://lf3-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/bd5cd527ad4af5afa138bfb0ab1080ee1715908248449.png?lk3s=8097f819&x-expires=1716866933&x-signature=MhmZOvh96srhRc3z9%2BReWhXMqpk%3D",
"https://lf3-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/24684a97e9b8713ee1ff80dccf9e3e0a1715908279078.png?lk3s=8097f819&x-expires=1716866933&x-signature=ZP%2Fa7oFRk%2BD4MbemZ%2FCq1BZwbuI%3D"
],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "",
"fullQuestionTypeNames": "店铺运营/交易履约/研发/商家后台-前端",
"questionDescRecords": [
"通知消息页签没有推荐这个页签"
],
"transferToId": []
},
{
"id": "7371648647949191231",
"questionTypeId": "1324516",
"utcOffset": 0,
"questionDesc": "达人 UID: 3491650430057389\n问题描述：达人ID：3491650430057389\n问题描述：用户前期发布时挂载橱窗不显示，且占用挂车次数，历史问题视频ID：7371407995051347211，辛苦核实处理，谢谢\n",
"priority": 3,
"larkId": "oc_007cb6c1556f38f978a5488caa6dd84f",
"questionAgentId": "100089260",
"questionAgentEmail": "1525801009@qq.com",
"oncallAgentId": "0",
"oncallAgentEmail": "zhangfan.06@bytedance.com,tantianle.2021@bytedance.com,xuejianhang@bytedance.com",
"createdAt": "2024-05-22 10:41:40",
"closedAt": "2024-05-22 11:45:13",
"firstResponseAt": "2024-05-22 10:47:28",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-22 11:45:13",
"questionTypeName": "消费者业务-短视频（挂车展示/电商锚点）",
"questionAgentName": "七星成都二线-刘洋",
"oncallAgentName": "张帆,檀天乐,薛建杭",
"handleComment": "",
"optimizeTypes": "【商客服】可自查解决",
"questionSource": 4,
"imgUrls": [
"https://lf6-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/4f3f31b4a9ea4b018d22ba5d813c6e07?lk3s=8097f819&x-expires=1716866933&x-signature=7iPA7vyi5l9HkUl04ZReqnp5%2FuE%3D",
"https://lf9-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/fcea8a88893d42e09327b08728e602a0?lk3s=8097f819&x-expires=1716866933&x-signature=T11wjioYdvt3p2lexS7W8MBQHDI%3D",
"https://lf26-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/44daabc7263843d0b4781d3b03c2fce1?lk3s=8097f819&x-expires=1716866933&x-signature=2b1Tm5LYfrPQwFX1H6GeWmtP6Vc%3D"
],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "",
"fullQuestionTypeNames": "带货推广/研发/消费者业务-短视频（挂车展示/电商锚点）",
"questionDescRecords": [
"达人 UID: 3491650430057389\n问题描述：达人ID：3491650430057389\n问题描述：用户前期发布时挂载橱窗不显示，且占用挂车次数，历史问题视频ID：7371407995051347211，辛苦核实处理，谢谢"
],
"transferToId": []
},
{
"id": "7371650254795442202",
"questionTypeId": "1262734",
"utcOffset": 0,
"questionDesc": "\n问题描述：店铺id：11860397\n商品id：3625942219132911176\n达人uid：65343513108\n用户问题：已经设置了达人佣金，达人还是无法带货\n",
"priority": 3,
"larkId": "oc_17012530b1f3dd2d6545f55c2d4ce3a1",
"questionAgentId": "100067468",
"questionAgentEmail": "1074480150@qq.com",
"oncallAgentId": "0",
"oncallAgentEmail": "zhangtao.proberen@bytedance.com,houzhengang@bytedance.com",
"createdAt": "2024-05-22 10:47:54",
"closedAt": "2024-05-22 11:21:26",
"firstResponseAt": "2024-05-22 10:50:11",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-22 11:21:26",
"questionTypeName": "联盟基础能力",
"questionAgentName": "王诗琴",
"oncallAgentName": "张涛,侯正昂",
"handleComment": "",
"optimizeTypes": "【商客服】可自查解决",
"questionSource": 1,
"imgUrls": [
"https://lf6-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/a58b0a428d55ba749d8379f1981086d21715568990737.jpg?lk3s=8097f819&x-expires=1716866933&x-signature=HYYIEV6kLjUScKGMQ29SD39UkpE%3D",
"https://lf3-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/a58b0a428d55ba749d8379f1981086d21715569548341.jpg?lk3s=8097f819&x-expires=1716866933&x-signature=1jAkcO%2Bj9eH7SVz2kpmcC%2B%2FpYmI%3D",
"https://lf6-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/e0a378545d385691d8c84458de7d5abc1715569895538.jpg?lk3s=8097f819&x-expires=1716866933&x-signature=5aFXfu1OLmpqnaWEqIz8P9AscZ4%3D",
"https://lf9-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/edce395563a4aa25b880802bb080e24c1715570229549.jpg?lk3s=8097f819&x-expires=1716866933&x-signature=Gp2rB9c7PALNqArfq1cCxrB3mtA%3D",
"https://lf26-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/f1267948e7b108602ce6218a64b15f0d1715570923528.jpg?lk3s=8097f819&x-expires=1716866933&x-signature=Jqt1OGSlqCe4nT7Dx93RBF4xIqc%3D",
"https://lf6-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/8345eaf53b6778a7f2a3a333424863341715572890041.jpg?lk3s=8097f819&x-expires=1716866933&x-signature=MUnenNZ%2F2QFEzHuHQ8tFHUFgYGg%3D",
"https://lf3-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/5c0e78fdfb66e3bd88ca29bbd8952fd21715572988674.jpg?lk3s=8097f819&x-expires=1716866933&x-signature=d%2BwccKdP57RQUdVzcKEiLap5NO0%3D"
],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "无",
"fullQuestionTypeNames": "营销推广/选品上架/研发/联盟基础能力",
"questionDescRecords": [
"店铺id：11860397\n商品id：3625942219132911176\n达人uid：65343513108\n用户问题：已经设置了达人佣金，达人还是无法带货"
],
"transferFromId": "7368427889882040370",
"transferToId": []
},
{
"id": "7371656344857757737",
"questionTypeId": "1013310",
"utcOffset": 0,
"questionDesc": "shopID: 168956931\n订单 ID: 6929813292694771058\n问题描述：用户反馈退款只退了部分,没有全退,有4.9元自动计入下月颜度,用户需\n要全部退\n\n",
"priority": 3,
"larkId": "oc_2f93c33cf56bd48e2a7184191bf0d34a",
"questionAgentId": "100091036",
"questionAgentEmail": "845881693@qq.com",
"oncallAgentId": "0",
"oncallAgentEmail": "liyuanye@bytedance.com,yeteng.qa@bytedance.com",
"createdAt": "2024-05-22 11:11:32",
"closedAt": "2024-05-22 12:15:54",
"firstResponseAt": "2024-05-22 11:12:11",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-22 12:15:54",
"questionTypeName": "业务中台-交易下单-服务端-研发",
"questionAgentName": "中联大同工单-张琪",
"oncallAgentName": "李元业,叶腾",
"handleComment": "",
"optimizeTypes": "【商客服】可自查解决",
"questionSource": 0,
"imgUrls": [
"https://lf9-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/efa172bf086f41cea830921ab838e3a2?lk3s=8097f819&x-expires=1716866933&x-signature=9fVTmIPwyREr1T2Aia3EhMBTOF4%3D"
],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "无",
"fullQuestionTypeNames": "履约售后/研发/业务中台-交易下单-服务端-研发",
"questionDescRecords": [
"shopID: 168956931\n订单 ID: 6929813292694771058\n问题描述：用户反馈退款只退了部分,没有全退,有4.9元自动计入下月颜度,用户需\n要全部退"
],
"transferFromId": "7371643461998479414",
"transferToId": []
},
{
"id": "7371663035963820051",
"questionTypeId": "1279406",
"utcOffset": 0,
"questionDesc": "\n问题描述：抖店网页端首页页面经营数据旁边没有自定义数据功能吗，其他店铺都有，只有店铺ID：39801723 页面没有自定义数据，辛苦看一下\n",
"priority": 3,
"larkId": "oc_7795e310436bad46015b61b30cd473a7",
"questionAgentId": "10058325",
"questionAgentEmail": "2733647446@qq.com",
"oncallAgentId": "0",
"oncallAgentEmail": "xiafan.vip@bytedance.com,liyongjian@bytedance.com,sunchunman@bytedance.com,sunchunman@bytedance.com",
"createdAt": "2024-05-22 11:37:29",
"closedAt": "2024-05-22 13:49:39",
"firstResponseAt": "2024-05-22 13:49:39",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-22 13:49:38",
"questionTypeName": "商家后台-前端",
"questionAgentName": "王怀琳",
"oncallAgentName": "夏凡,李永剑,孙春满,孙春满",
"handleComment": "",
"optimizeTypes": "客服工单完结",
"questionSource": 1,
"imgUrls": [
"https://lf26-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/99e11b0a6ab4d892316339a6bc5b79be1715820839920.png?lk3s=8097f819&x-expires=1716866933&x-signature=793haT30zThk1udaVnjK4mudhRc%3D",
"https://lf6-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/0d36142badeb7db45f46d9b99d0b99971715820862399.png?lk3s=8097f819&x-expires=1716866933&x-signature=8gwhVMf7Iza6xDn08AIi4UF8Gbs%3D",
"https://lf9-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/2d1d0f0f73d9775c16edaa950035c4d01715821174275.png?lk3s=8097f819&x-expires=1716866933&x-signature=fWDTBR3CvoiCmhBqxiYy6DBl9Bs%3D"
],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "无",
"fullQuestionTypeNames": "店铺运营/交易履约/研发/商家后台-前端",
"questionDescRecords": [
"抖店网页端首页页面经营数据旁边没有自定义数据功能吗，其他店铺都有，只有店铺ID：39801723 页面没有自定义数据，辛苦看一下"
],
"transferFromId": "7371645604075669541",
"transferToId": []
},
{
"id": "7371663941606311946",
"questionTypeId": "1013313",
"utcOffset": 0,
"questionDesc": "shopID: 3746520\n订单 ID: 4898536073698090904\n问题描述：店铺ID：3746520； 订单ID：4898536073698090904、4899187031825132967、4899343905513553388、4899406049391427237、4901635846083214360； 问题描述：商家申请关店，关店校验显示订单有未到90天； 异常截图：稍后发群里，通过店铺未完结订单查询，显示还有多笔订单，请协助一同处理，谢谢。\n",
"priority": 3,
"larkId": "oc_3716833c438f8a348eacd541b9a1522c",
"questionAgentId": "100083229",
"questionAgentEmail": "506086933@qq.com",
"oncallAgentId": "0",
"oncallAgentEmail": "liaojiadong@bytedance.com",
"createdAt": "2024-05-22 11:41:00",
"closedAt": "2024-05-22 14:54:13",
"firstResponseAt": "2024-05-22 11:42:17",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-22 14:54:12",
"questionTypeName": "业务中台-售后退款(商家审核中、商家拒绝状态)-研发",
"questionAgentName": "肖敏1",
"oncallAgentName": "廖嘉东",
"handleComment": "",
"optimizeTypes": "客服工单完结",
"questionSource": 1,
"imgUrls": [
"https://lf3-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/aaa4128d5b75f9e6432de588794f764b1716207524205.png?lk3s=8097f819&x-expires=1716866933&x-signature=qvPZRdcso1INJxANCzMzeyXMBw8%3D",
"https://lf3-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/d8a024a2c15d7f4df3508db164554f391716207530826.png?lk3s=8097f819&x-expires=1716866933&x-signature=AS0MKliZZ%2Bg12V%2F9SSeiEAc2ujA%3D",
"https://lf6-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/d17930a2e47aaf2b0d26ec2555c3280b1716207578238.png?lk3s=8097f819&x-expires=1716866933&x-signature=uEwYCgBCAp5G%2FrHDJJeW2N71%2FGo%3D"
],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "无",
"fullQuestionTypeNames": "履约售后/研发/业务中台-售后退款(商家审核中、商家拒绝状态)-研发",
"questionDescRecords": [
"shopID: 3746520\n订单 ID: 4898536073698090904\n问题描述：店铺ID：3746520； 订单ID：4898536073698090904、4899187031825132967、4899343905513553388、4899406049391427237、4901635846083214360； 问题描述：商家申请关店，关店校验显示订单有未到90天； 异常截图：稍后发群里，通过店铺未完结订单查询，显示还有多笔订单，请协助一同处理，谢谢。"
],
"transferFromId": "7371650274575779859",
"transferToId": []
},
{
"id": "7371670782746822668",
"questionTypeId": "1013276",
"utcOffset": 0,
"questionDesc": "\n问题描述：必商家名称:有情人鲜花小时达\n(必)商家ID:52099732\n(选)门店ID:\n(选)用户UID:52099732\n(选)订单ID:\n(必)问题描述: 商家进线表示订单导出界面这个手机号找不到在哪里更换，已告知修改路径，但是商家表示页面中根本没有这个手机号，这个手机号不知道是从哪里来的，辛苦老师核实@即刻解决Oncall\n(必)问题复现视频or截图、问题前置复现\n路径\n",
"priority": 3,
"larkId": "oc_5d63c6aab4fc72b4feee3a7165bf44c4",
"questionAgentId": "100102445",
"questionAgentEmail": "3775069913@qq.com",
"oncallAgentId": "0",
"oncallAgentEmail": "zhouting.ztor@bytedance.com,liuhuijie.1521067@bytedance.com",
"createdAt": "2024-05-22 12:07:33",
"closedAt": "2024-05-22 14:22:47",
"firstResponseAt": "2024-05-22 14:22:30",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-22 14:22:47",
"questionTypeName": "店铺-研发(店铺装修&关店&合同&账号&订单列表详情)",
"questionAgentName": "七星潍坊即时零售客服-马晓琳",
"oncallAgentName": "周婷,",
"handleComment": "",
"optimizeTypes": "重复问题",
"questionSource": 76,
"imgUrls": [
"https://lf3-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/d66b0eede76316f7a52a9d06f7177bd71716345169075.png?lk3s=8097f819&x-expires=1716866933&x-signature=xCYgEiPUsJruyQJZIiGYQiYr7TI%3D",
"https://lf6-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/7aa3ef7d97bb825a17e84df4d9ea62361716345295074.png?lk3s=8097f819&x-expires=1716866933&x-signature=0j5rId9OVWpyosHqL4ASyEPT81Y%3D",
"https://lf3-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/69825a0a9792b6ef86a8532ed2dbf9301716345408222.png?lk3s=8097f819&x-expires=1716866933&x-signature=gm2G9cE3QNE3lw59UozuDDZPJ90%3D",
"https://lf9-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/78c65dac05915f8422d924928be008771716345678774.png?lk3s=8097f819&x-expires=1716866933&x-signature=zLyrDMVksthBSqyvMtdD1f8zwIU%3D",
"https://lf6-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/ea275e8c38ed923272822ac3a9480bf21716345791656.png?lk3s=8097f819&x-expires=1716866933&x-signature=BPeybXsZnyqjjT%2BU1bItAh2EOgg%3D",
"https://lf26-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/cb1bf0883be325f90156ea273e819afb1716345799316.png?lk3s=8097f819&x-expires=1716866933&x-signature=t61GRtHKvHPTC7mbrTUN8%2B32WHQ%3D"
],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "无",
"fullQuestionTypeNames": "入驻环节/店铺运营/研发/店铺-研发(店铺装修&关店&合同&账号&订单列表详情)",
"questionDescRecords": [
"必商家名称:有情人鲜花小时达\n(必)商家ID:52099732\n(选)门店ID:\n(选)用户UID:52099732\n(选)订单ID:\n(必)问题描述: 商家进线表示订单导出界面这个手机号找不到在哪里更换，已告知修改路径，但是商家表示页面中根本没有这个手机号，这个手机号不知道是从哪里来的，辛苦老师核实@即刻解决Oncall\n(必)问题复现视频or截图、问题前置复现\n路径"
],
"transferFromId": "7371654657917061157",
"transferToId": []
},
{
"id": "7371675379339102234",
"questionTypeId": "1447585",
"utcOffset": 0,
"questionDesc": "\n问题描述：商家表示商品素材讲解回放，电脑端可以，手机端安卓苹果都不行。\n多条讲解回放自定义一条后有时候就会手机端正常，电脑端是黑屏的\n",
"priority": 3,
"larkId": "oc_8ba95e8d4ebd97094045e0d99e9f4fc9",
"questionAgentId": "100088478",
"questionAgentEmail": "2536877266@qq.com",
"oncallAgentId": "0",
"oncallAgentEmail": "youwenchao@bytedance.com",
"createdAt": "2024-05-22 12:25:23",
"closedAt": "2024-05-22 14:32:22",
"firstResponseAt": "2024-05-22 13:07:57",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-22 14:32:22",
"questionTypeName": "内容素材-研发",
"questionAgentName": "刘嘉丽",
"oncallAgentName": "由文超",
"handleComment": "",
"optimizeTypes": "【研发】历史数据问题",
"questionSource": 1,
"imgUrls": [
"https://lf6-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/9f4f1a80f23b79833bbed2a88b384f001716273735600.png?lk3s=8097f819&x-expires=1716866933&x-signature=HTq8FjpjPVhIRLUegQVAzeJ7b0c%3D"
],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "无",
"fullQuestionTypeNames": "店铺运营/研发/内容素材-研发",
"questionDescRecords": [
"商家表示商品素材讲解回放，电脑端可以，手机端安卓苹果都不行。\n多条讲解回放自定义一条后有时候就会手机端正常，电脑端是黑屏的"
],
"transferFromId": "7371651760705767433",
"transferToId": []
},
{
"id": "7371678850482178067",
"questionTypeId": "1013276",
"utcOffset": 0,
"questionDesc": "\n问题描述：连锁账号 登录门店结算 商家想要给门店开通结算方式 已经登陆了总部超管的账号了 没有修改入口\n",
"priority": 3,
"larkId": "oc_4b9d7523a34f949af2e6b3a69d8a0a4d",
"questionAgentId": "100099366",
"questionAgentEmail": "3765245390@qq.com",
"oncallAgentId": "0",
"oncallAgentEmail": "zhouting.ztor@bytedance.com,liuhuijie.1521067@bytedance.com",
"createdAt": "2024-05-22 12:38:52",
"firstResponseAt": "2024-05-23 10:26:26",
"status": 100,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-23 10:26:26",
"questionTypeName": "店铺-研发(店铺装修&关店&合同&账号&订单列表详情)",
"questionAgentName": "中联大同即时零商服热线-冯芳怡",
"oncallAgentName": "周婷,",
"handleComment": "",
"optimizeTypes": "",
"questionSource": 76,
"imgUrls": [
"https://lf9-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/e03695a2f74c5e13c318c813088fece21716350286727.png?lk3s=8097f819&x-expires=1716866933&x-signature=rsTsznoCSDX96wdW8y7a8HQLfF4%3D",
"https://lf6-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/255b9408afbb5503d0f20280bf1d7a2f1716350286766.png?lk3s=8097f819&x-expires=1716866933&x-signature=dI24kSth0GHmi38N9%2BfWwT08Q5E%3D",
"https://lf6-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/7f867d96b37bc16ec81fc054d5d539471716351273505.png?lk3s=8097f819&x-expires=1716866933&x-signature=OEwrMgkYmUKrDlAZE8fLTs%2Bu%2F5A%3D",
"https://lf26-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/c1d05ef027c6b73d59e9c71eabed182d1716351273455.png?lk3s=8097f819&x-expires=1716866933&x-signature=WfTZhMRLucaTxR1heS%2BWdLZ31Wc%3D",
"https://lf26-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/2c21bfcd273a95e02e89d7510f1f00221716351273375.png?lk3s=8097f819&x-expires=1716866933&x-signature=P4JPqK8SKEy1uxJF0xTJqO%2BBgfw%3D",
"https://lf3-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/35e29516212ed22880a6060c6fa099be1716351514300.png?lk3s=8097f819&x-expires=1716866933&x-signature=1jdxV2B4%2B9luhGA2rAOT9zrwl4U%3D",
"https://lf9-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/911bc5fffbbd8f9dcb2cec8c7500453c1716351514279.png?lk3s=8097f819&x-expires=1716866933&x-signature=4WJQsxAbvcJ7RiA1Z0FZVmmDhQI%3D"
],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "",
"fullQuestionTypeNames": "入驻环节/店铺运营/研发/店铺-研发(店铺装修&关店&合同&账号&订单列表详情)",
"questionDescRecords": [
"连锁账号 登录门店结算 商家想要给门店开通结算方式 已经登陆了总部超管的账号了 没有修改入口"
],
"transferToId": []
},
{
"id": "7371680207893170212",
"questionTypeId": "1412544",
"utcOffset": 0,
"questionDesc": "shopID: 129853265\n\n问题描述：客服昵称：草莓；问题发生时间点：5.20早上8点左右；异常截图：xxx；问题描述：商家进线反馈飞鸽页面，商品详情无法打开，提示“环境存在安全风险”\n",
"priority": 3,
"larkId": "oc_170e87d7fb9fa33a6afa6276c9d913f9",
"questionAgentId": "100021255",
"questionAgentEmail": "x3126484076@163.com",
"oncallAgentId": "0",
"oncallAgentEmail": "chentianyi.looading@bytedance.com",
"createdAt": "2024-05-22 12:44:08",
"closedAt": "2024-05-22 12:47:03",
"firstResponseAt": "2024-05-22 12:47:03",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-22 12:47:03",
"questionTypeName": "抖店桌面端(桌面端登录& 安装&白屏&黑屏&卡顿&崩溃)",
"questionAgentName": "田永顺",
"oncallAgentName": "陈天壹",
"handleComment": "",
"optimizeTypes": "【商客服】联系错buzz",
"questionSource": 1,
"imgUrls": [
"https://lf6-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/b662706ef5303e4dda7b2381a59e41de1716165361435.png?lk3s=8097f819&x-expires=1716866933&x-signature=F%2FklYCZi6vRYjSX6tfg9w1ScrxA%3D"
],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "",
"fullQuestionTypeNames": "店铺运营/研发/抖店桌面端(桌面端登录& 安装&白屏&黑屏&卡顿&崩溃)",
"questionDescRecords": [
"shopID: 129853265\n\n问题描述：客服昵称：草莓；问题发生时间点：5.20早上8点左右；异常截图：xxx；问题描述：商家进线反馈飞鸽页面，商品详情无法打开，提示“环境存在安全风险”"
],
"transferToId": []
},
{
"id": "7371683276639078437",
"questionTypeId": "1326920",
"utcOffset": 0,
"questionDesc": "shopID: 160953414\n\n问题描述：商家通过飞鸽分享商品链接给用户后 用户点击链接没有下单的入口\n",
"priority": 3,
"larkId": "oc_6fecd5b212a91eb11fdc0c013b5fa844",
"questionAgentId": "100005055",
"questionAgentEmail": "2360171777@qq.com",
"oncallAgentId": "0",
"oncallAgentEmail": "liuwei.wayen@bytedance.com",
"createdAt": "2024-05-22 12:56:02",
"closedAt": "2024-05-23 11:42:44",
"firstResponseAt": "2024-05-22 13:10:04",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-23 11:42:44",
"questionTypeName": "抖店APP(飞鸽手机版)",
"questionAgentName": "肖锋1",
"oncallAgentName": "刘炜",
"handleComment": "",
"optimizeTypes": "客服工单完结",
"questionSource": 1,
"imgUrls": [
"https://lf9-csp-sign.bytetos.com/tos-cn-i-scl3phc04j/9bc34298dfb24019bb126b01c7717b3c?lk3s=8097f819&x-expires=1716866933&x-signature=wHK%2FYaDmwOA1Ag02ifTPsPWcMI0%3D",
"https://lf3-csp-sign.bytetos.com/tos-cn-i-scl3phc04j/528e81b0df27440f8a4756d3053f28b0?lk3s=8097f819&x-expires=1716866933&x-signature=Nw8GW0Cj%2B9rClUwBv%2B7SCZ2EjAE%3D",
"https://lf6-csp-sign.bytetos.com/tos-cn-i-scl3phc04j/5489ea97dbeb439bb815dcac7331c4c4?lk3s=8097f819&x-expires=1716866933&x-signature=2LhfpMC9KMLAWFkOUoewTN52D8k%3D",
"https://lf3-csp-sign.bytetos.com/tos-cn-i-scl3phc04j/f3e3a9d4a3dd49ccb2df50cfb132bf2e?lk3s=8097f819&x-expires=1716866933&x-signature=BEGkJB8gUyfEbscunFYUvj4rq4g%3D",
"https://lf9-csp-sign.bytetos.com/tos-cn-i-scl3phc04j/db7bc9ee46754759aac536180b94eac9?lk3s=8097f819&x-expires=1716866933&x-signature=Q44Rzscmvxde8Pj6B2UNQ%2F7z5m0%3D",
"https://lf26-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/56e44ded08d2bc26569e3479b4dca9b01716353430680.jpg?lk3s=8097f819&x-expires=1716866933&x-signature=z8iO4Pxj2anRKO6JPXZikIkvJi4%3D",
"https://lf3-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/51187d22a1814bed883ec09316d24a2e1716353586801.jpg?lk3s=8097f819&x-expires=1716866933&x-signature=yGt3HP271sNnZIMtmA93dCxZ9Yg%3D"
],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "",
"fullQuestionTypeNames": "店铺运营/研发/抖店APP(飞鸽手机版)",
"questionDescRecords": [
"shopID: 160953414\n\n问题描述：商家通过飞鸽分享商品链接给用户后 用户点击链接没有下单的入口"
],
"transferToId": []
},
{
"id": "7371684585018492938",
"questionTypeId": "1013315",
"utcOffset": 0,
"questionDesc": "订单 ID: 6929349515068315470\n店铺 ID: 12921435\nshopID: 12921435\n问题描述：：店铺ID：12921435； 商品ID：3620748658435305913、3614788455504193890； 问题描述：【同款商品评价聚合错误】需要申诉，商家需要对错误的聚合评价发起申诉。建议点开订单-订单管理-聚合评价管理点击进去右上角有一个申诉非同款 商家表示没有这个入口 点了聚合评价管理之后输入商品名称就没有下一步了跳转了 商家页面没有找到申诉入口 辛苦老师核实~\n",
"priority": 3,
"larkId": "oc_6a104ad33a14d23c81d2f3439e33245e",
"questionAgentId": "100092841",
"questionAgentEmail": "2073408592@qq.com",
"oncallAgentId": "0",
"oncallAgentEmail": "lijinna.nana@bytedance.com",
"createdAt": "2024-05-22 13:01:07",
"closedAt": "2024-05-23 15:41:17",
"firstResponseAt": "2024-05-22 13:17:04",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-23 15:41:16",
"questionTypeName": "评价管理-研发",
"questionAgentName": "龚妍",
"oncallAgentName": "李金娜",
"handleComment": "",
"optimizeTypes": "客服工单完结",
"questionSource": 1,
"imgUrls": [
"https://lf6-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/68605993f300d0701c6ea16fed28197f1716107348833.png?lk3s=8097f819&x-expires=1716866933&x-signature=OiqB2kLoclflqWPIgiT9RNSQJaE%3D",
"https://lf26-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/f017dac46d85963a8d43d707424df68f1716200332305.png?lk3s=8097f819&x-expires=1716866933&x-signature=W3YrGPnHQ2fZsk%2BjGj5fCAj91L4%3D",
"https://lf26-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/87cb0fd4c4868cc9cdb0f1f115784e461716200466592.png?lk3s=8097f819&x-expires=1716866933&x-signature=UCrB7eLB2WDcbSyVbnwT%2FwXsBxY%3D"
],
"affectNote": "商家表示：一个链接为什么有两个商品的评价，辛苦反馈一下，这样很影响转化的呢",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "无",
"fullQuestionTypeNames": "履约售后/研发/评价管理-研发",
"questionDescRecords": [
"订单 ID: 6929349515068315470\n店铺 ID: 12921435\nshopID: 12921435\n问题描述：：店铺ID：12921435； 商品ID：3620748658435305913、3614788455504193890； 问题描述：【同款商品评价聚合错误】需要申诉，商家需要对错误的聚合评价发起申诉。建议点开订单-订单管理-聚合评价管理点击进去右上角有一个申诉非同款 商家表示没有这个入口 点了聚合评价管理之后输入商品名称就没有下一步了跳转了 商家页面没有找到申诉入口 辛苦老师核实~"
],
"transferFromId": "7371644661506508863",
"transferToId": []
},
{
"id": "7371690649798346778",
"questionTypeId": "1025663",
"utcOffset": 0,
"questionDesc": "达人 UID: 99271486413\n\n问题描述：1\n",
"priority": 3,
"larkId": "oc_8faf06ac5d22eb8e474a3395d227953d",
"questionAgentId": "100025046",
"questionAgentEmail": "794615002@qq.com",
"oncallAgentId": "0",
"oncallAgentEmail": "linannan.lnn@bytedance.com,yanjiadong@bytedance.com",
"createdAt": "2024-05-22 13:24:39",
"closedAt": "2024-05-22 14:56:53",
"firstResponseAt": "2024-05-22 13:45:39",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-22 14:56:52",
"questionTypeName": "百应直播(直播中控台、预告、计划)",
"questionAgentName": "七星成都二线-谭春玉",
"oncallAgentName": "李楠楠,严佳栋",
"handleComment": "",
"optimizeTypes": "客服工单完结",
"questionSource": 4,
"imgUrls": [
"https://lf26-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/b836e958cb19aa4ff28004184e56e7c21716347061676.png?lk3s=8097f819&x-expires=1716866933&x-signature=6T3iDWtSvJrxklKKBT7OYxZzfoE%3D",
"https://lf6-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/04d81d9034ec570030df9b98696713b91716347644640.png?lk3s=8097f819&x-expires=1716866933&x-signature=XeBr3RC22NxYVzHYnkYSnSxy%2F6A%3D"
],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "无",
"fullQuestionTypeNames": "营销推广/研发/百应直播(直播中控台、预告、计划)",
"questionDescRecords": [
"达人 UID: 99271486413\n\n问题描述：1"
],
"transferFromId": "7371687703441573942",
"transferToId": []
},
{
"id": "7371702800406808639",
"questionTypeId": "1013283",
"utcOffset": 0,
"questionDesc": "shopID: 96567460\n订单 ID: 6929864787571512955\n问题描述：店铺ID：96567460； 订单号：6929864787571512955； 问题描述：用户反馈此单无法申请售后退货退款 平台后台也无法打开售后 核实用户24年5月16日下单售后时效内无法打开售后 辛苦核实 商家后台截图：xxx； ：xxx； ：xxx； ：xxx； \n",
"priority": 3,
"larkId": "oc_ff4bb30ba3db32d9c032f987f3db213d",
"questionAgentId": "100024346",
"questionAgentEmail": "qihao.777@jiyunhudong.com",
"oncallAgentId": "0",
"oncallAgentEmail": "wenyuan.rd@bytedance.com",
"createdAt": "2024-05-22 14:11:48",
"closedAt": "2024-05-22 15:29:44",
"firstResponseAt": "2024-05-22 15:29:44",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-22 15:29:43",
"questionTypeName": "商品(不含审核)-研发",
"questionAgentName": "CQC太原工单-祁昊",
"oncallAgentName": "文渊",
"handleComment": "",
"optimizeTypes": "客服工单完结",
"questionSource": 0,
"imgUrls": [],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "无",
"fullQuestionTypeNames": "店铺运营/研发/商品(不含审核)-研发",
"questionDescRecords": [
"shopID: 96567460\n订单 ID: 6929864787571512955\n问题描述：店铺ID：96567460； 订单号：6929864787571512955； 问题描述：用户反馈此单无法申请售后退货退款 平台后台也无法打开售后 核实用户24年5月16日下单售后时效内无法打开售后 辛苦核实 商家后台截图：xxx； ：xxx； ：xxx； ：xxx；"
],
"transferFromId": "7371416215179003941",
"transferToId": []
},
{
"id": "7371703445578844198",
"questionTypeId": "1448519",
"utcOffset": 0,
"questionDesc": "\n问题描述：总店ID：151760265\t雨露空间小时达\n订单号：6930045834480784960\n问题：商家已和用户沟通好，用户想取消退货，但是无法操作，辛苦协助排查原因，感谢\n用户怎么可以取消售后呢\n",
"priority": 3,
"larkId": "oc_bfe6d782244ca8113fa8d6c8e4703e8f",
"questionAgentId": "10006898",
"questionAgentEmail": "cuiyefan@jiyunhudong.com",
"oncallAgentId": "0",
"oncallAgentEmail": "changle.cl@bytedance.com",
"createdAt": "2024-05-22 14:14:18",
"closedAt": "2024-05-22 15:37:50",
"firstResponseAt": "2024-05-22 14:27:27",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-22 15:37:50",
"questionTypeName": "即时零售/研发/即时零售-售后（后端）",
"questionAgentName": "崔业番",
"oncallAgentName": "常乐",
"handleComment": "",
"optimizeTypes": "【研发】历史bug",
"questionSource": 76,
"imgUrls": [],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "无",
"fullQuestionTypeNames": "即时零售/研发/即时零售/研发/即时零售-售后（后端）",
"questionDescRecords": [
"总店ID：151760265\t雨露空间小时达\n订单号：6930045834480784960\n问题：商家已和用户沟通好，用户想取消退货，但是无法操作，辛苦协助排查原因，感谢\n用户怎么可以取消售后呢"
],
"transferFromId": "7371702368016009252",
"transferToId": []
},
{
"id": "7371705300799195174",
"questionTypeId": "1447585",
"utcOffset": 0,
"questionDesc": "\n问题描述：商品页面上商品主图无法制作 ，DID:2368802143899220，辛苦帮忙看一下是系统问题吗\n\n",
"priority": 3,
"larkId": "oc_bdedeef0765f21d8eba16cd6fb4384d1",
"questionAgentId": "10058325",
"questionAgentEmail": "2733647446@qq.com",
"oncallAgentId": "0",
"oncallAgentEmail": "youwenchao@bytedance.com",
"createdAt": "2024-05-22 14:21:30",
"closedAt": "2024-05-22 18:03:00",
"firstResponseAt": "2024-05-22 14:23:46",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-22 18:03:00",
"questionTypeName": "内容素材-研发",
"questionAgentName": "王怀琳",
"oncallAgentName": "由文超",
"handleComment": "",
"optimizeTypes": "客服工单完结",
"questionSource": 1,
"imgUrls": [
"https://lf6-csp-sign.bytetos.com/ies-kefu-bytedesk/ecom_wechat/c67c44fa-0931-457f-b802-d9fcb9eab7c4.jpg?lk3s=8097f819&x-expires=1716866933&x-signature=g7xk7T1OK3BWVlGnxVmhPfP20hs%3D"
],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "无",
"fullQuestionTypeNames": "店铺运营/研发/内容素材-研发",
"questionDescRecords": [
"商品页面上商品主图无法制作 ，DID:2368802143899220，辛苦帮忙看一下是系统问题吗"
],
"transferFromId": "7371695758162004019",
"transferToId": []
},
{
"id": "7371705998358087731",
"questionTypeId": "1441873",
"utcOffset": 0,
"questionDesc": "\n问题描述：店铺：92937877\n商家在优价推手页面点击“价格反馈记录”后。一直报错“检索申诉记录失败”，查看不了之前的申诉记录。附身有一样的报错。辛苦转优价推手\n",
"priority": 3,
"larkId": "oc_77b47a63710e9c1a1a96034b83a28c44",
"questionAgentId": "10006765",
"questionAgentEmail": "houjin.19941013@jiyunhudong.com",
"oncallAgentId": "0",
"oncallAgentEmail": "wangwenchuan@bytedance.com",
"createdAt": "2024-05-22 14:24:12",
"closedAt": "2024-05-22 15:30:11",
"firstResponseAt": "2024-05-22 14:26:32",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-22 15:30:10",
"questionTypeName": "抖店-商品-优价推手",
"questionAgentName": "侯进-二线店铺运营组-9022",
"oncallAgentName": "王文川",
"handleComment": "已发布修复了",
"optimizeTypes": "【研发】技术bug-服务端",
"questionSource": 1,
"imgUrls": [
"https://lf3-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/2da1f45fc4d2bb7a2f2a8e282cd035591716279309065.png?lk3s=8097f819&x-expires=1716866933&x-signature=KgtCo51fpBZdC9Z68GlolJwChDU%3D",
"https://lf9-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/da0f1d384bdd1445860845a1ad9706161716280146134.png?lk3s=8097f819&x-expires=1716866933&x-signature=xXHvNhoGuCPqgLXRPWSZyjVKLsE%3D"
],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "无",
"fullQuestionTypeNames": "入驻发品/研发/抖店-商品-优价推手",
"questionDescRecords": [
"店铺：92937877\n商家在优价推手页面点击“价格反馈记录”后。一直报错“检索申诉记录失败”，查看不了之前的申诉记录。附身有一样的报错。辛苦转优价推手"
],
"transferFromId": "7371661359630534697",
"transferToId": []
},
{
"id": "7371712842845653003",
"questionTypeId": "1324516",
"utcOffset": 0,
"questionDesc": "达人 UID: 111170654891\n问题描述：uid：111170654891\nshop id：14897909\n问题点：不显示添加标签的选项\n用户表示已经退出重新登陆 卸载重装 关机重启 都没有添加标签\n",
"priority": 3,
"larkId": "oc_1af9a5b052dbf1b3ed2fc6c724517679",
"questionAgentId": "100018289",
"questionAgentEmail": "wyn15147039712@163.com",
"oncallAgentId": "0",
"oncallAgentEmail": "gezhefeng@bytedance.com,tantianle.2021@bytedance.com,xuejianhang@bytedance.com",
"createdAt": "2024-05-22 14:50:46",
"closedAt": "2024-05-22 19:49:43",
"firstResponseAt": "2024-05-22 14:59:43",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-22 19:49:42",
"questionTypeName": "消费者业务-短视频（挂车展示/电商锚点）",
"questionAgentName": "七星成都热线-魏妍妮",
"oncallAgentName": "葛浙奉,檀天乐,薛建杭",
"handleComment": "",
"optimizeTypes": "【产运，研发】需要人工处理",
"questionSource": 4,
"imgUrls": [
"https://lf26-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/b0e0476cdaab40b996854df6ac53cf88?lk3s=8097f819&x-expires=1716866933&x-signature=M2R%2FzX41ywxD6gkAnpxbFCMZKoU%3D"
],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "",
"fullQuestionTypeNames": "带货推广/研发/消费者业务-短视频（挂车展示/电商锚点）",
"questionDescRecords": [
"达人 UID: 111170654891\n问题描述：uid：111170654891\nshop id：14897909\n问题点：不显示添加标签的选项\n用户表示已经退出重新登陆 卸载重装 关机重启 都没有添加标签"
],
"transferToId": []
},
{
"id": "7371716912721430538",
"questionTypeId": "1441772",
"utcOffset": 0,
"questionDesc": "shopID: 164270943\n\n问题描述：店铺id：xxx； 会话id：xxx； 页面截图：xxx； 问题描述：商家使用手机端去图文创作提示 获取工具信息失败 大概有很久时间都是这样； ：xxx； ：xxx； ：xxx； \n",
"priority": 3,
"larkId": "oc_6f83b6d1b7e577c718c0adc1124593fd",
"questionAgentId": "100015637",
"questionAgentEmail": "1015103653@qq.om",
"oncallAgentId": "0",
"oncallAgentEmail": "yangxingda@bytedance.com",
"createdAt": "2024-05-22 15:06:34",
"firstResponseAt": "2024-05-22 15:07:14",
"status": 100,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-22 15:07:14",
"questionTypeName": "抖店app商品模块-研发",
"questionAgentName": "任俊奇",
"oncallAgentName": "杨兴达",
"handleComment": "",
"optimizeTypes": "",
"questionSource": 1,
"imgUrls": [
"https://lf3-csp-sign.bytetos.com/tos-cn-i-scl3phc04j/1cd087c74d7744e48a5f0e7f2ad11a31?lk3s=8097f819&x-expires=1716866933&x-signature=QmxPq86bW7xlF1sBqI%2B7z6DPDL8%3D",
"https://lf26-csp-sign.bytetos.com/tos-cn-i-scl3phc04j/546ceee7ca3c4537881221e4eeafab14?lk3s=8097f819&x-expires=1716866933&x-signature=3GD9dslgF1DHQ5a8l3FhIvpshZw%3D",
"https://lf9-csp-sign.bytetos.com/tos-cn-i-scl3phc04j/4bac957f9fb048508505a8396fee9794?lk3s=8097f819&x-expires=1716866933&x-signature=RJBagRh6vql0DefoxQ7NOH1Avic%3D",
"https://lf3-csp-sign.bytetos.com/tos-cn-i-scl3phc04j/922331efe42c4379a6a58266f2fa641d?lk3s=8097f819&x-expires=1716866933&x-signature=K76FUUW9BWUchj0oKDaelOQ6irU%3D",
"https://lf6-csp-sign.bytetos.com/tos-cn-i-scl3phc04j/33225257993f4c76a27128f941213680?lk3s=8097f819&x-expires=1716866933&x-signature=r%2F%2FDrw0j2JkYGmZmmq1UJiOVUM8%3D"
],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "无",
"fullQuestionTypeNames": "店铺运营/研发/抖店app商品模块-研发",
"questionDescRecords": [
"shopID: 164270943\n\n问题描述：店铺id：xxx； 会话id：xxx； 页面截图：xxx； 问题描述：商家使用手机端去图文创作提示 获取工具信息失败 大概有很久时间都是这样； ：xxx； ：xxx； ：xxx；"
],
"transferFromId": "7371716168739981351",
"transferToId": []
},
{
"id": "7371720533471135756",
"questionTypeId": "1324518",
"utcOffset": 0,
"questionDesc": "订单 ID: 6929918582142669910\n店铺 ID: 1\n商品 ID: 1\nshopID: 99477843\n问题描述：101803565321，辛苦查询是否风控\n",
"priority": 3,
"larkId": "oc_e8054a8bc19f9adc38ef71c64132b0f0",
"questionAgentId": "100025046",
"questionAgentEmail": "794615002@qq.com",
"oncallAgentId": "0",
"oncallAgentEmail": "wangweian@bytedance.com,liuyan.phylicia@bytedance.com,yangfan.1234@bytedance.com,zhangziang.1997@bytedance.com",
"createdAt": "2024-05-22 15:20:37",
"firstResponseAt": "2024-05-22 18:58:51",
"status": 100,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-22 18:58:50",
"questionTypeName": "消费者业务-直播间",
"questionAgentName": "七星成都二线-谭春玉",
"oncallAgentName": "王伟安,刘艳,杨帆,张子昂",
"handleComment": "",
"optimizeTypes": "",
"questionSource": 4,
"imgUrls": [],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "无",
"fullQuestionTypeNames": "带货推广/研发/消费者业务-直播间",
"questionDescRecords": [
"订单 ID: 6929918582142669910\n店铺 ID: 1\n商品 ID: 1\nshopID: 99477843\n问题描述：101803565321，辛苦查询是否风控"
],
"transferFromId": "7371702144681904166",
"transferToId": []
},
{
"id": "7371720877685082151",
"questionTypeId": "1460600",
"utcOffset": 0,
"questionDesc": "\n问题描述：用户·电话号码1 8905205556，uid 102873034307，实付2799元没有返积分\n",
"priority": 3,
"larkId": "oc_f5d6385219fbbc0c98b196d7e6f26386",
"questionAgentId": "100096477",
"questionAgentEmail": "1787570394@qq.com",
"oncallAgentId": "0",
"oncallAgentEmail": "zhaohao.9426@bytedance.com",
"createdAt": "2024-05-22 15:21:57",
"closedAt": "2024-05-22 17:36:52",
"firstResponseAt": "2024-05-22 15:29:10",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-22 17:36:51",
"questionTypeName": "平台增长(付费会员,省钱卡,单单返,裂变,抖积分)",
"questionAgentName": "万声济宁热线客服-王浩",
"oncallAgentName": "赵昊",
"handleComment": "",
"optimizeTypes": "重复问题",
"questionSource": 0,
"imgUrls": [],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "",
"fullQuestionTypeNames": "营销推广/研发/平台增长(付费会员,省钱卡,单单返,裂变,抖积分)",
"questionDescRecords": [
"用户·电话号码1 8905205556，uid 102873034307，实付2799元没有返积分"
],
"transferToId": []
},
{
"id": "7371722294684551222",
"questionTypeId": "1013276",
"utcOffset": 0,
"questionDesc": "\n问题描述：店铺ID：21850300 问题：精选页设置的海报是在最上面，也在生效但是实际点开店铺查看在最下面，上面显示的是主推商品\n",
"priority": 3,
"larkId": "oc_ae6de39634d918db72ed127047c47cfd",
"questionAgentId": "100083414",
"questionAgentEmail": "1371162850@qq.com",
"oncallAgentId": "0",
"oncallAgentEmail": "zhouting.ztor@bytedance.com,liuhuijie.1521067@bytedance.com",
"createdAt": "2024-05-22 15:27:27",
"closedAt": "2024-05-24 21:34:03",
"firstResponseAt": "2024-05-22 15:29:36",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-24 21:34:02",
"questionTypeName": "店铺-研发(店铺装修&关店&合同&账号&订单列表详情)",
"questionAgentName": "刘梦雪",
"oncallAgentName": "周婷,",
"handleComment": "",
"optimizeTypes": "客服工单完结",
"questionSource": 1,
"imgUrls": [],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "无",
"fullQuestionTypeNames": "入驻环节/店铺运营/研发/店铺-研发(店铺装修&关店&合同&账号&订单列表详情)",
"questionDescRecords": [
"店铺ID：21850300 问题：精选页设置的海报是在最上面，也在生效但是实际点开店铺查看在最下面，上面显示的是主推商品"
],
"transferFromId": "7371656943418476607",
"transferToId": []
},
{
"id": "7371723401456519207",
"questionTypeId": "1262732",
"utcOffset": 0,
"questionDesc": "shopID: 165525393\n问题描述：店铺名称（1031776189824256），用户问题（您输入的身份证号码查询到的姓名与您输入的法人姓名不一致,请再次核对是否填写正确。\n），截图或录屏（必填），问题是否重复出现（），打开路径或操作路径（必填）\n",
"priority": 3,
"larkId": "oc_32eba36fbb862637191694a512b92582",
"questionAgentId": "100066963",
"questionAgentEmail": "291215409@qq.com",
"oncallAgentId": "0",
"oncallAgentEmail": "qiaojun@bytedance.com,houzhengang@bytedance.com",
"createdAt": "2024-05-22 15:31:44",
"firstResponseAt": "2024-05-22 16:37:54",
"status": 100,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-22 16:37:53",
"questionTypeName": "团长招商&达人基地",
"questionAgentName": "七星成都二线-王森",
"oncallAgentName": "乔俊,侯正昂",
"handleComment": "",
"optimizeTypes": "",
"questionSource": 4,
"imgUrls": [
"https://lf6-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/937d9f37d4d430d08c43908f47f39ada1716275332608.png?lk3s=8097f819&x-expires=1716866934&x-signature=o7f483J9e8wCdoOonoyV2lZHmXI%3D",
"https://lf9-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/87cb282a327a577872050e0285b922561716275454508.jpeg?lk3s=8097f819&x-expires=1716866934&x-signature=CHKHQAOQHKWObxJKVhPJB2xVOa0%3D",
"https://lf26-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/f6d396118a7e0e8167d1fb90a4eb1a621716294522927.jpg?lk3s=8097f819&x-expires=1716866934&x-signature=SfrniBvgFTfML%2Bn6HgI9aJ8cBQg%3D",
"https://lf3-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/ec48eb5fd54cd07be96b2a16701991611716294442905.jpeg?lk3s=8097f819&x-expires=1716866934&x-signature=HZxqSVlY7u1caOLFGxyHFErQkdw%3D",
"https://lf3-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/aae32d4a26984ea0d052b9e25454f46e1716294456360.jpeg?lk3s=8097f819&x-expires=1716866934&x-signature=1%2FM3nDbbJsT6boXusllrR48uYxg%3D"
],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "无",
"fullQuestionTypeNames": "营销推广/选品上架/研发/团长招商&达人基地",
"questionDescRecords": [
"shopID: 165525393\n问题描述：店铺名称（1031776189824256），用户问题（您输入的身份证号码查询到的姓名与您输入的法人姓名不一致,请再次核对是否填写正确。\n），截图或录屏（必填），问题是否重复出现（），打开路径或操作路径（必填）"
],
"transferFromId": "7371649004058183719",
"transferToId": []
},
{
"id": "7371723840496109605",
"questionTypeId": "1262732",
"utcOffset": 0,
"questionDesc": "shopID: 124920718\n问题描述：无法获取活动商品链接\n",
"priority": 3,
"larkId": "oc_1eb09153ceb3157964aeed80864eb182",
"questionAgentId": "100055827",
"questionAgentEmail": "kong_hao_cun@163.com",
"oncallAgentId": "0",
"oncallAgentEmail": "qiaojun@bytedance.com,houzhengang@bytedance.com",
"createdAt": "2024-05-22 15:33:27",
"closedAt": "2024-05-22 19:41:01",
"firstResponseAt": "2024-05-22 16:27:44",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-22 19:41:00",
"questionTypeName": "团长招商&达人基地",
"questionAgentName": "七星成都二线-孔浩存",
"oncallAgentName": "乔俊,侯正昂",
"handleComment": "",
"optimizeTypes": "【商客服】可自查解决",
"questionSource": 4,
"imgUrls": [
"https://lf26-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/c0f898d69bea43b498c662002ce17768?lk3s=8097f819&x-expires=1716866934&x-signature=wfhiVl92jIEWxHYiQVaUB5B6Fng%3D",
"https://lf3-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/bcaf5fcf944a291eade91cf5526eebb61716110696285.png?lk3s=8097f819&x-expires=1716866934&x-signature=aWQ%2BNUDs2tHGXf7n1vIVjmL%2FyDw%3D",
"https://lf26-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/88b2e865dbd8600e47ed09c00ef0d25c1716110707732.png?lk3s=8097f819&x-expires=1716866934&x-signature=%2F9G3X7P37PwuNaVBpESHOZ3DigE%3D",
"https://lf9-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/d3e28d97e7246b18655b221e6058ac0f1716110720008.png?lk3s=8097f819&x-expires=1716866934&x-signature=OG9mZHVF8COXZgXVBqsMWlF7DnQ%3D"
],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "无",
"fullQuestionTypeNames": "营销推广/选品上架/研发/团长招商&达人基地",
"questionDescRecords": [
"shopID: 124920718\n问题描述：无法获取活动商品链接"
],
"transferFromId": "7370646520045144083",
"transferToId": []
},
{
"id": "7371740218497435667",
"questionTypeId": "1013288",
"utcOffset": 0,
"questionDesc": "shopID: 10856046\n\n问题描述：店铺id：10856046； 会话id：xxx； 页面截图：xxx； 问题描述：商家从昨天开始一直无法查看商品预览； ：xxx； ：xxx； ：xxx； \n",
"priority": 3,
"larkId": "oc_6a196232b9c29800325f67979c2c0705",
"questionAgentId": "100009699",
"questionAgentEmail": "2982748353@qq.com",
"oncallAgentId": "0",
"oncallAgentEmail": "lizixing.lzx@bytedance.com,xiewenfeng.8@bytedance.com,zhengyaoqi@bytedance.com,chengwei.cwei@bytedance.com",
"createdAt": "2024-05-22 16:37:00",
"closedAt": "2024-05-22 20:49:20",
"firstResponseAt": "2024-05-22 16:50:37",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-22 20:49:19",
"questionTypeName": "抖店APP-研发（手机端）",
"questionAgentName": "裴亚闪",
"oncallAgentName": "李籽兴,谢文凤,郑瑶琦,",
"handleComment": "",
"optimizeTypes": "【解绑专用】buzz拉错",
"questionSource": 1,
"imgUrls": [
"https://lf26-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/32247636c104c47008e9b84e739ebd301716340669641.png?lk3s=8097f819&x-expires=1716866934&x-signature=s1nRzQQcqUv%2FRXjLoa2RRS%2FrjR8%3D",
"https://lf26-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/640594cc5bb4dd4560ec76a9a3e789bf1716340813473.png?lk3s=8097f819&x-expires=1716866934&x-signature=ZuW1%2BF6%2FT5ft0Yr1uEXqLccaeT8%3D",
"https://lf26-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/45df589fc391ab323ca9a462111eca461716340835590.png?lk3s=8097f819&x-expires=1716866934&x-signature=iEN%2FbiKHoHD%2B5UhVz1EsM8%2F0QM4%3D",
"https://lf26-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/c6ec7c200c3c651b3125af93aad8122e1716340854040.png?lk3s=8097f819&x-expires=1716866934&x-signature=a78TLqS0pGLxs2Fv7vfgGP0s2Y4%3D",
"https://lf26-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/550f92f3782cadcf9a227396ec957b151716340859757.png?lk3s=8097f819&x-expires=1716866934&x-signature=ybjtx6f2U44LxX45qmJRlKoeICg%3D",
"https://lf9-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/a77a8a9e49038ccf9bb80f221d347fc51716340868187.png?lk3s=8097f819&x-expires=1716866934&x-signature=2tm9qWbrwELwi1TQOBt97YL7JHg%3D",
"https://lf3-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/86c7a2ef7f3acbd630a87726ca29df971716340960319.png?lk3s=8097f819&x-expires=1716866934&x-signature=D5b1YUqAMnyp5%2BAUNhfM%2BrH2Ntc%3D"
],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "",
"fullQuestionTypeNames": "店铺运营/研发/抖店APP-研发（手机端）",
"questionDescRecords": [
"shopID: 10856046\n\n问题描述：店铺id：10856046； 会话id：xxx； 页面截图：xxx； 问题描述：商家从昨天开始一直无法查看商品预览； ：xxx； ：xxx； ：xxx；"
],
"transferToId": []
},
{
"id": "7371741451337599039",
"questionTypeId": "1324516",
"utcOffset": 0,
"questionDesc": "达人 UID: 4154403723425741\n问题描述：UID：4154403723425741\n用户表明两个抖音号去别人视频小黄车看商品，提示不一样，如图一个有提示 韩..2分钟前下单成功 一个就没有\n",
"priority": 3,
"larkId": "oc_842b7cde363aa1fe437c9374a386547a",
"questionAgentId": "100065889",
"questionAgentEmail": "2843597692@qq.com",
"oncallAgentId": "0",
"oncallAgentEmail": "gezhefeng@bytedance.com,tantianle.2021@bytedance.com,xuejianhang@bytedance.com",
"createdAt": "2024-05-22 16:41:47",
"closedAt": "2024-05-22 17:31:50",
"firstResponseAt": "2024-05-22 16:46:19",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-22 17:31:49",
"questionTypeName": "消费者业务-短视频（挂车展示/电商锚点）",
"questionAgentName": "七星成都二线-王梓轩",
"oncallAgentName": "葛浙奉,檀天乐,薛建杭",
"handleComment": "",
"optimizeTypes": "【其他】受AB实验影响不是问题",
"questionSource": 4,
"imgUrls": [
"https://lf6-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/dcc23f5ae021721b3632c25e3b902b581716357492954.png?lk3s=8097f819&x-expires=1716866934&x-signature=EzUJqEJZwVH12sgdbizRHuCt29s%3D",
"https://lf3-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/d98ac5910f2ea42604a4070ea31e73e61716357496937.jpeg?lk3s=8097f819&x-expires=1716866934&x-signature=CcUQWiWIbYujtstqPScga%2BV6xqU%3D"
],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "",
"fullQuestionTypeNames": "带货推广/研发/消费者业务-短视频（挂车展示/电商锚点）",
"questionDescRecords": [
"达人 UID: 4154403723425741\n问题描述：UID：4154403723425741\n用户表明两个抖音号去别人视频小黄车看商品，提示不一样，如图一个有提示 韩..2分钟前下单成功 一个就没有"
],
"transferToId": []
},
{
"id": "7371743567306885159",
"questionTypeId": "1326920",
"utcOffset": 0,
"questionDesc": "shopID: 150198405\n\n问题描述：DID：3899318924483088\n异常：无法发送优惠券\n",
"priority": 3,
"larkId": "oc_88d4d977895b25c6f85adc6a1ac3427b",
"questionAgentId": "10057746",
"questionAgentEmail": "1906690456@qq.com",
"oncallAgentId": "0",
"oncallAgentEmail": "liuwei.wayen@bytedance.com",
"createdAt": "2024-05-22 16:50:00",
"closedAt": "2024-05-22 17:28:35",
"firstResponseAt": "2024-05-22 16:59:59",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-22 17:28:34",
"questionTypeName": "抖店APP(飞鸽手机版)",
"questionAgentName": "王龙",
"oncallAgentName": "刘炜",
"handleComment": "",
"optimizeTypes": "【解绑专用】buzz拉错",
"questionSource": 1,
"imgUrls": [
"https://lf3-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/d78cf239c3bd6d5d76ba81f5a395eb9a1715783884991.jpg?lk3s=8097f819&x-expires=1716866934&x-signature=ZroqKllSxcEq3HirVi9QpZYzbXM%3D",
"https://lf6-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/954e994aa1f4f5899d0776a79820f97a1715783946723.png?lk3s=8097f819&x-expires=1716866934&x-signature=s%2B%2Fi%2BKlCs2YuOj7kOtEslBTuW8w%3D",
"https://lf26-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/7d8040567c631d5756a5392c46f8f4821715784016112.png?lk3s=8097f819&x-expires=1716866934&x-signature=IsmWAvfe%2BE5Q9RvNQbz%2BT3PujU8%3D",
"https://lf26-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/2ae01231d23d0d0e8a38f72be99ee9411715784749965.png?lk3s=8097f819&x-expires=1716866934&x-signature=gT4RD95wtyIyWy2X3P%2B5rlnW5lo%3D",
"https://lf3-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/7e2f5710d61c5a3f2a78f272919e8ac91715784914184.png?lk3s=8097f819&x-expires=1716866934&x-signature=ie5oKZZtk4fwkN5QJm7kEXm23ZU%3D",
"https://lf3-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/558acb5bf060a88f447d1dd0585ba2a71715785006703.png?lk3s=8097f819&x-expires=1716866934&x-signature=hYuxJefnhs1CAnJiJ7ACt8wpias%3D",
"https://lf9-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/a1807fb81b6dc7b74b65aeb5464036b61716100385683.jpeg?lk3s=8097f819&x-expires=1716866934&x-signature=qZnnHUsG5KAe5yjZZvX0Ub3axS8%3D",
"https://lf9-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/d78cf239c3bd6d5d76ba81f5a395eb9a1716100385960.jpeg?lk3s=8097f819&x-expires=1716866934&x-signature=9%2F3Nairfed2Gf7EwUUHYPjTgt%2Bw%3D",
"https://lf6-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/50c64ea6aef36fbdbfce687329b417641716100386883.jpeg?lk3s=8097f819&x-expires=1716866934&x-signature=A4HRJLvVqNPWRcvvgMgJsd36dkc%3D",
"https://lf3-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/7bbba672557f4bab9d583354be7152801716100195501.png?lk3s=8097f819&x-expires=1716866934&x-signature=yoW4J4968GGNaHj1kgoO6%2FfIgjE%3D"
],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "",
"fullQuestionTypeNames": "店铺运营/研发/抖店APP(飞鸽手机版)",
"questionDescRecords": [
"shopID: 150198405\n\n问题描述：DID：3899318924483088\n异常：无法发送优惠券"
],
"transferToId": []
},
{
"id": "7371743784461142066",
"questionTypeId": "1447585",
"utcOffset": 0,
"questionDesc": "shopID: 134739026\n\n问题描述：店铺id：134739026会话id：xxx； 页面截图：xxx； 问题描述：商家表示商品图文这个功能同一店铺和商品，在电脑上面可以使用，手机不可以使用了，之前手机也可以，今天不行了 \n",
"priority": 3,
"larkId": "oc_3be241868754294643a2575c65555e62",
"questionAgentId": "100054097",
"questionAgentEmail": "1060798960@qq.com",
"oncallAgentId": "0",
"oncallAgentEmail": "youwenchao@bytedance.com",
"createdAt": "2024-05-22 16:50:50",
"closedAt": "2024-05-22 16:50:53",
"firstResponseAt": "2024-05-22 16:50:53",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-22 16:50:52",
"questionTypeName": "内容素材-研发",
"questionAgentName": "刘雨欣",
"oncallAgentName": "由文超",
"handleComment": "",
"optimizeTypes": "客服工单完结",
"questionSource": 1,
"imgUrls": [
"https://lf26-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/4b2156319d36743c21b416c196f0f84f1716262796932.jpg?lk3s=8097f819&x-expires=1716866934&x-signature=CiFj%2FspYxgkCSr9r1l8nzOrPNWg%3D",
"https://lf26-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/392edbf31a8948a02bad7cccc2d718ae1716262797097.jpg?lk3s=8097f819&x-expires=1716866934&x-signature=JtZhDAUvPC6VL2FicnLL3maAhKk%3D",
"https://lf26-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/21efd13b27e3e4a0d50c4f39bccdb9861716263406796.jpg?lk3s=8097f819&x-expires=1716866934&x-signature=nRgbK3cIEb0esuw3MCCc1wLoDrE%3D"
],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "无",
"fullQuestionTypeNames": "店铺运营/研发/内容素材-研发",
"questionDescRecords": [
"shopID: 134739026\n\n问题描述：店铺id：134739026会话id：xxx； 页面截图：xxx； 问题描述：商家表示商品图文这个功能同一店铺和商品，在电脑上面可以使用，手机不可以使用了，之前手机也可以，今天不行了"
],
"transferFromId": "7371743114471409702",
"transferToId": []
},
{
"id": "7371747208351189001",
"questionTypeId": "1453591",
"utcOffset": 0,
"questionDesc": "\n问题描述：商家名称：百果园小时达\n问题描述：直播间店铺页搜索问题，举例搜索“西瓜“，显示无库存，但是进货架找是有的\n问题复现视频or截图：\n",
"priority": 3,
"larkId": "oc_52df9397db3449d2a02ace2bb7d132fb",
"questionAgentId": "10030092",
"questionAgentEmail": "liyuanyuan.98705026@jiyunhudong.com",
"oncallAgentId": "0",
"oncallAgentEmail": "caolijie.012@bytedance.com",
"createdAt": "2024-05-22 17:04:07",
"closedAt": "2024-05-22 21:35:25",
"firstResponseAt": "2024-05-22 17:21:46",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-22 21:35:24",
"questionTypeName": "即时零售/研发/即时零售-C端（后端研发）",
"questionAgentName": "李园园",
"oncallAgentName": "曹丽杰",
"handleComment": "",
"optimizeTypes": "【产运】需产品优化问题",
"questionSource": 76,
"imgUrls": [],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "",
"fullQuestionTypeNames": "即时零售/研发/即时零售/研发/即时零售-C端（后端研发）",
"questionDescRecords": [
"商家名称：百果园小时达\n问题描述：直播间店铺页搜索问题，举例搜索“西瓜“，显示无库存，但是进货架找是有的\n问题复现视频or截图："
],
"transferToId": []
},
{
"id": "7371748393153988618",
"questionTypeId": "1279406",
"utcOffset": 0,
"questionDesc": "\n问题描述：商家订单申诉的时候，无法上传举证材料，打不开上传图片的位置\n",
"priority": 3,
"larkId": "oc_fb9156435192478db5f0162f1d6362ef",
"questionAgentId": "100006347",
"questionAgentEmail": "2995987261@qq.com",
"oncallAgentId": "0",
"oncallAgentEmail": "xiafan.vip@bytedance.com,liyongjian@bytedance.com,sunchunman@bytedance.com,sunchunman@bytedance.com",
"createdAt": "2024-05-22 17:08:43",
"closedAt": "2024-05-22 17:21:10",
"firstResponseAt": "2024-05-22 17:21:10",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-22 17:21:09",
"questionTypeName": "商家后台-前端",
"questionAgentName": "黎磊",
"oncallAgentName": "夏凡,李永剑,孙春满,孙春满",
"handleComment": "",
"optimizeTypes": "重复问题",
"questionSource": 1,
"imgUrls": [
"https://lf9-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/349b7a8ecb7244e3bd0049356fd516d0?lk3s=8097f819&x-expires=1716866934&x-signature=LKb9CbVaBZqLhX9H29UG0%2BlofeE%3D",
"https://lf26-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/735b9ed3ac484617872356d15ea9983d?lk3s=8097f819&x-expires=1716866934&x-signature=E0SIokAITZz5kHs7OsWvWPLHwsQ%3D",
"https://lf6-csp-sign.bytetos.com/tos-cn-v-5f73e7/oQVItPALiiDpuJQQEazBh8XjjCZBL2zM4gQfAh?lk3s=8097f819&x-expires=1716866934&x-signature=yZhzGiPeRlpzn2TseHbtpBWyKL8%3D&mime_type=video_mp4",
"https://lf6-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/d601e495bf23781172f81afa7def21371716283351196.jpg?lk3s=8097f819&x-expires=1716866934&x-signature=6CLTI%2BhvbcTTpk94F5xi9LJ%2FdtA%3D",
"https://lf9-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/d601e495bf23781172f81afa7def21371716283414250.jpg?lk3s=8097f819&x-expires=1716866934&x-signature=NO0QQt8xbvtMSdqJ5JE4t5VxId4%3D",
"https://lf6-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/65a10fc47ef4e6d787ba84316b2fccf41716283605555.jpg?lk3s=8097f819&x-expires=1716866934&x-signature=ToTUB54I9NokK0%2B7n%2Bs3FUjUeU0%3D",
"https://lf9-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/3b8b8f780dd0e7e7f99b6936007ffc5b1716283882811.png?lk3s=8097f819&x-expires=1716866934&x-signature=Ry8cT1Lo73ZIhkUx6KgPzlIzWYs%3D",
"https://lf9-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/7cf8dc5ce99a8e4dba1d1a8288fb7a8a1716284106354.png?lk3s=8097f819&x-expires=1716866934&x-signature=a%2FbsiLDmap8q14R2EwEK98gDJYE%3D"
],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "",
"fullQuestionTypeNames": "店铺运营/交易履约/研发/商家后台-前端",
"questionDescRecords": [
"商家订单申诉的时候，无法上传举证材料，打不开上传图片的位置"
],
"transferToId": []
},
{
"id": "7371748617624750106",
"questionTypeId": "1013315",
"utcOffset": 0,
"questionDesc": "订单 ID: 6929716398810601438\n店铺 ID: 90940939\nshopID: 90940939\n问题描述：商家id：90940939，反馈无法回复6929716398810601438评论\n",
"priority": 3,
"larkId": "oc_32bef9450a4fe3a4cc7d7123aa56d197",
"questionAgentId": "100096674",
"questionAgentEmail": "a1274992723@163.com",
"oncallAgentId": "0",
"oncallAgentEmail": "lijinna.nana@bytedance.com",
"createdAt": "2024-05-22 17:09:36",
"closedAt": "2024-05-23 23:10:11",
"firstResponseAt": "2024-05-22 17:14:54",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-23 23:10:11",
"questionTypeName": "评价管理-研发",
"questionAgentName": "苏先涛",
"oncallAgentName": "李金娜",
"handleComment": "",
"optimizeTypes": "【产运，研发】需要人工处理",
"questionSource": 1,
"imgUrls": [
"https://lf3-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/8b54027ef047c8bc6c155e423799d7651716350392584.png?lk3s=8097f819&x-expires=1716866934&x-signature=Vry3ibT1ILrrCp1%2BDb%2Fpv9kB%2FGQ%3D",
"https://lf9-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/8c916669e67e19f892870255d6c3fd971716350762640.png?lk3s=8097f819&x-expires=1716866934&x-signature=Vti%2FB8EmLAYyuiy%2BVnEzurvrLeI%3D",
"https://lf26-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/e612b575eaed7aa13a5b3925174dd28f1716355530341.png?lk3s=8097f819&x-expires=1716866934&x-signature=6QOL1G%2FTN7ExtyUFH3iS4zxj3DM%3D"
],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "无",
"fullQuestionTypeNames": "履约售后/研发/评价管理-研发",
"questionDescRecords": [
"订单 ID: 6929716398810601438\n店铺 ID: 90940939\nshopID: 90940939\n问题描述：商家id：90940939，反馈无法回复6929716398810601438评论"
],
"transferFromId": "7371743045433165887",
"transferToId": []
},
{
"id": "7371752003967387689",
"questionTypeId": "1013297",
"utcOffset": 0,
"questionDesc": "\n问题描述：店铺ID：166067514 商品：3682676986033078393\n问题描述：非卖赠品下架提示有活动,查询活动已失效。\n",
"priority": 3,
"larkId": "oc_34a0fd665db1c260b372dc9a7f2d1a83",
"questionAgentId": "100080684",
"questionAgentEmail": "568968591@qq.com",
"oncallAgentId": "0",
"oncallAgentEmail": "zhubeiyi.1024@bytedance.com",
"createdAt": "2024-05-22 17:22:44",
"closedAt": "2024-05-22 19:46:45",
"firstResponseAt": "2024-05-22 18:07:13",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-22 19:46:44",
"questionTypeName": "营销(促销、优惠券)-研发",
"questionAgentName": "王能",
"oncallAgentName": "朱倍仪",
"handleComment": "",
"optimizeTypes": "客服工单完结",
"questionSource": 1,
"imgUrls": [
"https://lf9-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/b1bbfd158f3510c5aa182c74925497bc1716361753703.png?lk3s=8097f819&x-expires=1716866934&x-signature=ZqvxdOWuj7psalCDq%2FY%2BvFC0WeY%3D",
"https://lf9-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/0e62fb77dd2f2802c1c8881a4c657fd31716361831727.png?lk3s=8097f819&x-expires=1716866934&x-signature=lyBx2y%2B7SCqMFL%2F32bOR1%2FZTAAg%3D",
"https://lf9-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/5c87d2d84febc9e662a5404aa63543901716361861330.png?lk3s=8097f819&x-expires=1716866934&x-signature=Eje%2F90QsbCPLv2a8cTFI70w9j2Y%3D"
],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "无",
"fullQuestionTypeNames": "营销推广/研发/营销(促销、优惠券)-研发",
"questionDescRecords": [
"店铺ID：166067514 商品：3682676986033078393\n问题描述：非卖赠品下架提示有活动,查询活动已失效。"
],
"transferFromId": "7371750649995724812",
"transferToId": []
},
{
"id": "7371752215943317523",
"questionTypeId": "1324516",
"utcOffset": 0,
"questionDesc": "达人 UID: 58705821161\n问题描述：用户表示视频是公开的，但是在抖音端别人还是看不到，辛苦核实\n",
"priority": 3,
"larkId": "oc_56eca239953d629c9bcf5f9fb22622c7",
"questionAgentId": "10003459",
"questionAgentEmail": "niuminghui.123@jiyunhudong.com",
"oncallAgentId": "0",
"oncallAgentEmail": "gezhefeng@bytedance.com,tantianle.2021@bytedance.com,xuejianhang@bytedance.com",
"createdAt": "2024-05-22 17:23:33",
"closedAt": "2024-05-22 17:30:59",
"firstResponseAt": "2024-05-22 17:30:05",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-22 17:30:59",
"questionTypeName": "消费者业务-短视频（挂车展示/电商锚点）",
"questionAgentName": "CQC太原达人二线-牛民慧",
"oncallAgentName": "葛浙奉,檀天乐,薛建杭",
"handleComment": "",
"optimizeTypes": "【商客服】联系错buzz",
"questionSource": 4,
"imgUrls": [
"https://lf6-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/da697a35f9965d5b52d275044e1e43f41716099209880.jpg?lk3s=8097f819&x-expires=1716866934&x-signature=8znaUuChKw%2FMV7Qe9pKKCew%2FMk0%3D",
"https://lf9-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/02493f286637b2d355b19ac3170a1a2c1716099204085.jpg?lk3s=8097f819&x-expires=1716866934&x-signature=O32DpX6ifkTNlqkMWF1Co5Ht2pM%3D",
"https://lf3-csp-sign.bytetos.com/tos-cn-v-5f73e7/oUfIRCOJGmlzIgEuawOFAaJDBzDATE1MjfCHQA?lk3s=8097f819&x-expires=1716866934&x-signature=jPY77UbOpEgLrumzbqFexuue6OQ%3D&mime_type=video_mp4",
"https://lf3-csp-sign.bytetos.com/tos-cn-v-5f73e7/oEBXkMNCM25I1BLrjtEOcxOaPbAeeReM0lmIzG?lk3s=8097f819&x-expires=1716866934&x-signature=TuyUY686HvnSgoKRsRkM04%2BEJpg%3D&mime_type=video_mp4",
"https://lf9-csp-sign.bytetos.com/tos-cn-v-5f73e7/o4jQEEk1vhRFBQibiCuIbMRxIt2ZBTvn5l6sm?lk3s=8097f819&x-expires=1716866934&x-signature=7UEe5vfyyuFpAiRsEwZlDq3Jtb4%3D&mime_type=video_mp4",
"https://lf9-csp-sign.bytetos.com/tos-cn-v-5f73e7/o0MpGLYfzCpQOOWrfBDIRr9dJm19Ae8K9q6MQQ?lk3s=8097f819&x-expires=1716866934&x-signature=%2FOg5lXHE5rH86ZembRJtzibDWqI%3D&mime_type=video_mp4",
"https://lf6-csp-sign.bytetos.com/tos-cn-v-5f73e7/oABi1mDmThZfoFhANW3ACEgEQLnFIamSAEgHne?lk3s=8097f819&x-expires=1716866934&x-signature=55cRewNxVRKsevZskxC4GZdZM1Q%3D&mime_type=video_mp4",
"https://lf6-csp-sign.bytetos.com/tos-cn-v-5f73e7/okIP1Lr1QBOeWISbgMNAZgP9aCLTANmGzQ4ree?lk3s=8097f819&x-expires=1716866934&x-signature=yOqUVacbSGt3fjx8r6gJ4oBCh5Y%3D&mime_type=video_mp4",
"https://lf3-csp-sign.bytetos.com/tos-cn-v-5f73e7/oQpkNILAZlxg2PQiBEJBgxIXt6yliv2IBQ9iE?lk3s=8097f819&x-expires=1716866934&x-signature=EgviT2YHjhF%2FWfQGE%2BEwzRhAx5o%3D&mime_type=video_mp4"
],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "",
"fullQuestionTypeNames": "带货推广/研发/消费者业务-短视频（挂车展示/电商锚点）",
"questionDescRecords": [
"达人 UID: 58705821161\n问题描述：用户表示视频是公开的，但是在抖音端别人还是看不到，辛苦核实"
],
"transferToId": []
},
{
"id": "7371752926160619530",
"questionTypeId": "1280807",
"utcOffset": 0,
"questionDesc": "订单 ID: 6929843788736959865\nshopID: 23896911\n问题描述：商家订单申述，无法上传举证材料，打不开上传图片的位置\n",
"priority": 3,
"larkId": "oc_8b3c5b2da6f6a068e91c21c955e0f51c",
"questionAgentId": "100006347",
"questionAgentEmail": "2995987261@qq.com",
"oncallAgentId": "0",
"oncallAgentEmail": "zhangqing.77@bytedance.com",
"createdAt": "2024-05-22 17:26:19",
"closedAt": "2024-05-24 18:06:53",
"firstResponseAt": "2024-05-22 17:27:56",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-24 18:06:52",
"questionTypeName": "申诉中心-研发",
"questionAgentName": "黎磊",
"oncallAgentName": "张青",
"handleComment": "",
"optimizeTypes": "【商客服】信息不足,暂停跟进",
"questionSource": 1,
"imgUrls": [
"https://lf9-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/349b7a8ecb7244e3bd0049356fd516d0?lk3s=8097f819&x-expires=1716866934&x-signature=LKb9CbVaBZqLhX9H29UG0%2BlofeE%3D",
"https://lf6-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/735b9ed3ac484617872356d15ea9983d?lk3s=8097f819&x-expires=1716866934&x-signature=f0HSc7zo%2BZxBxCYXhLIwDBcYCR4%3D",
"https://lf9-csp-sign.bytetos.com/tos-cn-v-5f73e7/oQVItPALiiDpuJQQEazBh8XjjCZBL2zM4gQfAh?lk3s=8097f819&x-expires=1716866934&x-signature=9X1hL7KgORRWUC0maBsTEFhHgjs%3D&mime_type=video_mp4",
"https://lf6-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/d601e495bf23781172f81afa7def21371716283351196.jpg?lk3s=8097f819&x-expires=1716866934&x-signature=6CLTI%2BhvbcTTpk94F5xi9LJ%2FdtA%3D",
"https://lf3-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/d601e495bf23781172f81afa7def21371716283414250.jpg?lk3s=8097f819&x-expires=1716866934&x-signature=YqYIwfvgj63GHCQS%2FRPCtRuNhXY%3D",
"https://lf9-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/65a10fc47ef4e6d787ba84316b2fccf41716283605555.jpg?lk3s=8097f819&x-expires=1716866934&x-signature=MWAG%2Fy3wmfbNl314S6xZhmH%2BRKg%3D",
"https://lf9-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/3b8b8f780dd0e7e7f99b6936007ffc5b1716283882811.png?lk3s=8097f819&x-expires=1716866934&x-signature=Ry8cT1Lo73ZIhkUx6KgPzlIzWYs%3D",
"https://lf9-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/7cf8dc5ce99a8e4dba1d1a8288fb7a8a1716284106354.png?lk3s=8097f819&x-expires=1716866934&x-signature=a%2FbsiLDmap8q14R2EwEK98gDJYE%3D"
],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "",
"fullQuestionTypeNames": "奖惩申诉/研发/申诉中心-研发",
"questionDescRecords": [
"订单 ID: 6929843788736959865\nshopID: 23896911\n问题描述：商家订单申述，无法上传举证材料，打不开上传图片的位置"
],
"transferToId": []
},
{
"id": "7371753509747853348",
"questionTypeId": "1362074",
"utcOffset": 0,
"questionDesc": "shopID: 1\n达人 UID: 2597522878509465\n问题描述：用户uid：2597522878509465； 活动id/奖品id【】；问题发生的具体时间【2024-05-21 21:20:2】；问题【用户表示自己的直减券最多一次发放10批次，但是别人的可以发超过10批次的】。辛苦核实一下，谢谢\n",
"priority": 3,
"larkId": "oc_285cd15a08adc4ee22692eb89fa64ea5",
"questionAgentId": "100103038",
"questionAgentEmail": "939692868@qq.com",
"oncallAgentId": "0",
"oncallAgentEmail": "yaojialu.phoebe@bytedance.com",
"createdAt": "2024-05-22 17:28:35",
"closedAt": "2024-05-24 14:12:21",
"firstResponseAt": "2024-05-24 11:07:32",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-24 14:12:21",
"questionTypeName": "百应后台营销类问题(红包/主播券/直播间福利任务)",
"questionAgentName": "七星成都二线-许杨彬",
"oncallAgentName": "姚嘉璐",
"handleComment": "",
"optimizeTypes": "【商客服】可自查解决",
"questionSource": 4,
"imgUrls": [
"https://lf9-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/c0f73bc873a2596e9aa27c0e9ee1db831716295956107.png?lk3s=8097f819&x-expires=1716866934&x-signature=e0iviW8CPA4HoIQlMDRhdoMleRg%3D",
"https://lf6-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/4dad9d33fbecc724fbbcb8b5c6e50f6d1716296019509.png?lk3s=8097f819&x-expires=1716866934&x-signature=SnwUeDoWg72TjrZqoIb4FUTGIzY%3D",
"https://lf6-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/24eafce09f2960b5ef743294dedcef351716350257522.jpeg?lk3s=8097f819&x-expires=1716866934&x-signature=nrdfb%2F5oabzjPyH0l4Cb%2B1R0peg%3D",
"https://lf6-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/dc8e258469a6d9419cc6472b73adf4201716350257020.jpeg?lk3s=8097f819&x-expires=1716866934&x-signature=6zMU3SEzB9TSbEElbHK7b6Z6PR0%3D",
"https://lf6-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/8781cd799549334615be7a2a56a89ece1716350257494.jpeg?lk3s=8097f819&x-expires=1716866934&x-signature=s5Ga6bdau44HbcJqR9X97Ze9HW0%3D",
"https://lf6-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/84515e04fa23c2e7cbceef8dd19f0a741716350257491.jpeg?lk3s=8097f819&x-expires=1716866934&x-signature=35Q%2FEMNamIefzcjVbLMMK0aqYA0%3D",
"https://lf26-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/ea01d09e4045dc75a82c8c51510eab6d1716350952207.jpeg?lk3s=8097f819&x-expires=1716866934&x-signature=Lx2e%2FjcUeC1%2Bcowe4KTWICOTHPY%3D",
"https://lf9-csp-sign.bytetos.com/tos-cn-v-5f73e7/okfrCNBI5QdbqXeQ7Bvf1e6X4AI3uEGEZgPWWL?lk3s=8097f819&x-expires=1716866934&x-signature=9pjklJWDLs2C86x5TpMrlmVj5tE%3D&mime_type=video_mp4",
"https://lf26-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/64c5b674c7e6dd012d532bfff66d51511716350954948.jpeg?lk3s=8097f819&x-expires=1716866934&x-signature=dgQy2LItkvE1Zxk39Wq56XGlHAs%3D"
],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "无",
"fullQuestionTypeNames": "营销推广/研发/百应后台营销类问题(红包/主播券/直播间福利任务)",
"questionDescRecords": [
"shopID: 1\n达人 UID: 2597522878509465\n问题描述：用户uid：2597522878509465； 活动id/奖品id【】；问题发生的具体时间【2024-05-21 21:20:2】；问题【用户表示自己的直减券最多一次发放10批次，但是别人的可以发超过10批次的】。辛苦核实一下，谢谢"
],
"transferFromId": "7371713017806850075",
"transferToId": []
},
{
"id": "7371756312383260709",
"questionTypeId": "1013310",
"utcOffset": 0,
"questionDesc": "shopID: 95707343\n订单 ID: 6929817180032079097\n问题描述：店铺ID：95707343； 订单号：6929817180032079097； uid：54739870717，用户表示无法申请售后，显示系统繁忙，客服申请也是，辛苦核实\n",
"priority": 3,
"larkId": "oc_81eb4c4d70ab210c737f19019312e376",
"questionAgentId": "10005555",
"questionAgentEmail": "wangjinying.959@jiyunhudong.com",
"oncallAgentId": "0",
"oncallAgentEmail": "liyuanye@bytedance.com,yeteng.qa@bytedance.com",
"createdAt": "2024-05-22 17:39:27",
"closedAt": "2024-05-22 18:26:17",
"firstResponseAt": "2024-05-22 17:40:05",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-22 18:26:16",
"questionTypeName": "业务中台-交易下单-服务端-研发",
"questionAgentName": "CQC太原反馈-王锦莹",
"oncallAgentName": "李元业,叶腾",
"handleComment": "",
"optimizeTypes": "客服工单完结",
"questionSource": 0,
"imgUrls": [
"https://lf26-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/3b9245a3c34147208e2620b3049df5ae?lk3s=8097f819&x-expires=1716866934&x-signature=b7K8rLyWtj2bSoWlwQR6AaiGeiA%3D",
"https://lf6-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/9a7538037e6e48d2a897d90d20f1e424?lk3s=8097f819&x-expires=1716866934&x-signature=20XgfSDerGji91aDtmyD92APaM8%3D",
"https://lf6-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/099e97823cec432f9e023ef494607dc4?lk3s=8097f819&x-expires=1716866934&x-signature=GMO7we1k9wK2ZrA7fHs6jdliAzg%3D",
"https://lf9-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/0612f7a1bfbd4cb2a910d4223672a3ce?lk3s=8097f819&x-expires=1716866934&x-signature=44s7MeyS2Ov8saLAZ06qVYgL6XM%3D",
"https://lf3-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/fbc10064e162415296109efdf2c22464?lk3s=8097f819&x-expires=1716866934&x-signature=weE28wCNH2JsxfLyBkqZc9YtsQo%3D",
"https://lf9-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/7528fd99fd174066af89d54f3116fcbc?lk3s=8097f819&x-expires=1716866934&x-signature=TQlCwuSdpjE%2FqYDO0YjJArj0Kow%3D"
],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "无",
"fullQuestionTypeNames": "履约售后/研发/业务中台-交易下单-服务端-研发",
"questionDescRecords": [
"shopID: 95707343\n订单 ID: 6929817180032079097\n问题描述：店铺ID：95707343； 订单号：6929817180032079097； uid：54739870717，用户表示无法申请售后，显示系统繁忙，客服申请也是，辛苦核实"
],
"transferFromId": "7371753183762188351",
"transferToId": []
},
{
"id": "7371759144790919204",
"questionTypeId": "1324516",
"utcOffset": 0,
"questionDesc": "达人 UID: 67478924282\n问题描述：app可以挂车，排查、端无法挂车，换谷歌浏览器也不行\n",
"priority": 3,
"larkId": "oc_c7bf33a37c24ae088ea6023b29b40509",
"questionAgentId": "100088712",
"questionAgentEmail": "1219322116@qq.com",
"oncallAgentId": "0",
"oncallAgentEmail": "gezhefeng@bytedance.com,tantianle.2021@bytedance.com,xuejianhang@bytedance.com",
"createdAt": "2024-05-22 17:50:27",
"closedAt": "2024-05-22 17:55:28",
"firstResponseAt": "2024-05-22 17:54:34",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-22 17:55:28",
"questionTypeName": "消费者业务-短视频（挂车展示/电商锚点）",
"questionAgentName": "七星成都二线-王腾龙",
"oncallAgentName": "葛浙奉,檀天乐,薛建杭",
"handleComment": "",
"optimizeTypes": "客服工单完结",
"questionSource": 4,
"imgUrls": [
"https://lf26-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/5368906745606ea0540f89241a1357eb1716369582748.jpg?lk3s=8097f819&x-expires=1716866934&x-signature=5Hr4YTbbrv59ceDi3COZgv31B30%3D",
"https://lf3-csp-sign.bytetos.com/tos-cn-v-5f73e7/o8QPN428rNBEtITxGpNhNiS2SGLkuiIZB2nM4?lk3s=8097f819&x-expires=1716866934&x-signature=9Y7PlHBONeHyojo8IyjaKGa9y3A%3D&mime_type=video_mp4",
"https://lf26-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/d3b5b62044308f89019eea6349a7dc3d1716369580774.jpg?lk3s=8097f819&x-expires=1716866934&x-signature=%2F7rAWPmO%2BijBAa4Gt5trSKGwxco%3D"
],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "",
"fullQuestionTypeNames": "带货推广/研发/消费者业务-短视频（挂车展示/电商锚点）",
"questionDescRecords": [
"达人 UID: 67478924282\n问题描述：app可以挂车，排查、端无法挂车，换谷歌浏览器也不行"
],
"transferToId": []
},
{
"id": "7371766729199847433",
"questionTypeId": "1324516",
"utcOffset": 0,
"questionDesc": "达人 UID: 92462573587\n问题描述：UID：92462573587用户表示账号自动发布视频图文挂车视频 自己没有设置定时类的，有的图片还不是自己的 要加急 快点处理 辛苦核实一下具体是什么原因\n",
"priority": 3,
"larkId": "oc_42e3541a3cce3311e2e2332848b7cf8b",
"questionAgentId": "100065889",
"questionAgentEmail": "2843597692@qq.com",
"oncallAgentId": "0",
"oncallAgentEmail": "gezhefeng@bytedance.com,tantianle.2021@bytedance.com,xuejianhang@bytedance.com",
"createdAt": "2024-05-22 18:19:52",
"closedAt": "2024-05-22 19:02:13",
"firstResponseAt": "2024-05-22 18:34:02",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-22 19:02:13",
"questionTypeName": "消费者业务-短视频（挂车展示/电商锚点）",
"questionAgentName": "七星成都二线-王梓轩",
"oncallAgentName": "葛浙奉,檀天乐,薛建杭",
"handleComment": "",
"optimizeTypes": "客服工单完结",
"questionSource": 4,
"imgUrls": [
"https://v9-default.douyinvod.com/cf0b22fca12509df360c8a72fd9d946a/664e1aab/video/tos/cn/tos-cn-v-5f73e7/o46W2IEEIAgmP5TfexFDNKx4jcUtxaHJDBc1Pj/?a=371173&ch=0&cr=0&dr=2&er=0&lr=test&cd=0%7C0%7C0%7C0&br=639&bt=639&cs=0&ds=2&ft=GwL5G6EEBBkq8Zmo~NVL3_vjVQWw&mime_type=video_mp4&qs=0&rc=OTQ6aWU2OTw4MzhmO2g0ZEBpanBxaWs5cjZ2czQzNGdnM0AvNl40NGItXjIxNjEvNjRiYSNlZWlmMmRzXjNgLS1kXjBzcw%3D%3D&btag=80000e00008000&dy_q=1716373055&feature_id=f0150a16a324336cda5d6dd0b69ed299&l=20240522181735720BC11F3E9BB4860C01&mime_type=video_mp4"
],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "",
"fullQuestionTypeNames": "带货推广/研发/消费者业务-短视频（挂车展示/电商锚点）",
"questionDescRecords": [
"达人 UID: 92462573587\n问题描述：UID：92462573587用户表示账号自动发布视频图文挂车视频 自己没有设置定时类的，有的图片还不是自己的 要加急 快点处理 辛苦核实一下具体是什么原因"
],
"transferToId": []
},
{
"id": "7371767655625132042",
"questionTypeId": "1025663",
"utcOffset": 0,
"questionDesc": "达人 UID: 100146434650\n问题描述：UID：100146434650\n去参加预热活动的时候显示报错：活动互斥校验失败,请重试\n无核实具体原因，辛苦核实\n\n",
"priority": 3,
"larkId": "oc_43278c4507da8a5486e187ded35a9b3d",
"questionAgentId": "10029209",
"questionAgentEmail": "aoling@jiyunhudong.com",
"oncallAgentId": "0",
"oncallAgentEmail": "linannan.lnn@bytedance.com,yanjiadong@bytedance.com",
"createdAt": "2024-05-22 18:23:28",
"closedAt": "2024-05-23 16:42:08",
"firstResponseAt": "2024-05-22 18:35:34",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-23 16:42:08",
"questionTypeName": "百应直播(直播中控台、预告、计划)",
"questionAgentName": "敖玲-二线店铺运营组-9056",
"oncallAgentName": "李楠楠,严佳栋",
"handleComment": "",
"optimizeTypes": "重复问题",
"questionSource": 1,
"imgUrls": [
"https://lf9-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/d66abe33f68a4daffdac6d8d7b84c3e41716369118167.png?lk3s=8097f819&x-expires=1716866934&x-signature=pDGmOe1UTSYu8oj5oikQS%2Bnnqfg%3D"
],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "无",
"fullQuestionTypeNames": "营销推广/研发/百应直播(直播中控台、预告、计划)",
"questionDescRecords": [
"达人 UID: 100146434650\n问题描述：UID：100146434650\n去参加预热活动的时候显示报错：活动互斥校验失败,请重试\n无核实具体原因，辛苦核实"
],
"transferFromId": "7371766464221480972",
"transferToId": []
},
{
"id": "7371770320367126555",
"questionTypeId": "1447585",
"utcOffset": 0,
"questionDesc": "\n问题描述：店铺ID：58965018，商家之前申请加黑了达人测评，现在想要申请开启，群内没有找到处理人，辛苦同学看看\n\n",
"priority": 3,
"larkId": "oc_4793c5189b188656c4ba829009e41bc4",
"questionAgentId": "10001794",
"questionAgentEmail": "wangjun.june@jiyunhudong.com",
"oncallAgentId": "0",
"oncallAgentEmail": "youwenchao@bytedance.com",
"createdAt": "2024-05-22 18:33:49",
"closedAt": "2024-05-23 11:09:13",
"firstResponseAt": "2024-05-22 19:27:20",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-23 11:09:13",
"questionTypeName": "内容素材-研发",
"questionAgentName": "王俊",
"oncallAgentName": "由文超",
"handleComment": "",
"optimizeTypes": "客服工单完结",
"questionSource": 1,
"imgUrls": [],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "",
"fullQuestionTypeNames": "店铺运营/研发/内容素材-研发",
"questionDescRecords": [
"店铺ID：58965018，商家之前申请加黑了达人测评，现在想要申请开启，群内没有找到处理人，辛苦同学看看"
],
"transferToId": []
},
{
"id": "7371770569907243045",
"questionTypeId": "1447585",
"utcOffset": 0,
"questionDesc": "店铺 ID: 89830092\nshopID: 89830092\n商品 ID: 3610730130168748719\n问题描述：店铺ID：89830092，商品批量设置详情审核超时，辛苦同学看看呢。比如商品ID:3610730130168748719\n\n",
"priority": 3,
"larkId": "oc_c49e00c42fb73d31066c9dc2e469ff9e",
"questionAgentId": "10001794",
"questionAgentEmail": "wangjun.june@jiyunhudong.com",
"oncallAgentId": "0",
"oncallAgentEmail": "youwenchao@bytedance.com",
"createdAt": "2024-05-22 18:34:47",
"closedAt": "2024-05-23 12:03:16",
"firstResponseAt": "2024-05-22 18:53:44",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-23 12:03:15",
"questionTypeName": "内容素材-研发",
"questionAgentName": "王俊",
"oncallAgentName": "由文超",
"handleComment": "",
"optimizeTypes": "客服工单完结",
"questionSource": 1,
"imgUrls": [],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "无",
"fullQuestionTypeNames": "店铺运营/研发/内容素材-研发",
"questionDescRecords": [
"店铺 ID: 89830092\nshopID: 89830092\n商品 ID: 3610730130168748719\n问题描述：店铺ID：89830092，商品批量设置详情审核超时，辛苦同学看看呢。比如商品ID:3610730130168748719"
],
"transferFromId": "7371765557349058572",
"transferToId": []
},
{
"id": "7371772381037086759",
"questionTypeId": "1369294",
"utcOffset": 0,
"questionDesc": "\n问题描述：店铺ID：15176122 ， 商品 ID：3472317875191212047 \n这个商品从没在标题里加过送胡须刀。SKU里也没有写送胡须刀。为什么用户拍下以后显示的是下单送胡须刀的这行字。今天早上10：34用户反馈商家咨询订单说送胡须刀，实际未生成订单，无订单号\n",
"priority": 3,
"larkId": "oc_34bc90f72cfb0d405d5f67bb4a49db6c",
"questionAgentId": "100049918",
"questionAgentEmail": "947419854@qq.com",
"oncallAgentId": "0",
"oncallAgentEmail": "wangchenguang.zdsj@bytedance.com,zhaoxin.yc2@bytedance.com,zhangzhenwei.10086@bytedance.com,chenwangke@bytedance.com,caijialun.npu@bytedance.com",
"createdAt": "2024-05-22 18:41:48",
"closedAt": "2024-05-23 11:25:18",
"firstResponseAt": "2024-05-22 18:49:36",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-23 11:25:18",
"questionTypeName": "消费者业务-用户购物车(非直播间小黄车)",
"questionAgentName": "冯霜",
"oncallAgentName": "王晨光,赵鑫,张振伟,陈王科,",
"handleComment": "",
"optimizeTypes": "【产运，研发】需要人工处理",
"questionSource": 1,
"imgUrls": [
"https://lf9-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/9f9bb21f6042d9af0098659ca0b8948d1716347944550.png?lk3s=8097f819&x-expires=1716866934&x-signature=unTQmxckRGFStR4vH7niDjxbYRc%3D",
"https://lf3-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/2b9393825fae2bc07db04f7a886af0c41716347959984.png?lk3s=8097f819&x-expires=1716866934&x-signature=8ZVeDZT6XUAD6d%2BzRU6V8myG2PA%3D",
"https://lf26-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/7e93dfa02617e8558a185e3b7c2aec1c1716348379654.jpg?lk3s=8097f819&x-expires=1716866934&x-signature=gnnLT9UwT%2Bi1FiiDSEq7otoajWY%3D",
"https://lf6-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/0f8ba97398bb2d542638b057fa94f42b1716348422819.png?lk3s=8097f819&x-expires=1716866934&x-signature=v7ZbIDzI8biIuEO07UTRftIjO1s%3D"
],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "无",
"fullQuestionTypeNames": "带货推广/研发/消费者业务-用户购物车(非直播间小黄车)",
"questionDescRecords": [
"店铺ID：15176122 ， 商品 ID：3472317875191212047 \n这个商品从没在标题里加过送胡须刀。SKU里也没有写送胡须刀。为什么用户拍下以后显示的是下单送胡须刀的这行字。今天早上10：34用户反馈商家咨询订单说送胡须刀，实际未生成订单，无订单号"
],
"transferFromId": "7371771383413475364",
"transferToId": []
},
{
"id": "7371772594033051699",
"questionTypeId": "1284423",
"utcOffset": 0,
"questionDesc": "\n问题描述：店铺ID：6437698，网页端操作普通降价促销Excel批量导入九百多商品只成功1个商品，辛苦看一下是否系统异常无法导入\n",
"priority": 3,
"larkId": "oc_a27d0ebc3d4943040ff41cd44168d7a6",
"questionAgentId": "10058325",
"questionAgentEmail": "2733647446@qq.com",
"oncallAgentId": "0",
"oncallAgentEmail": "linyu.yulin@bytedance.com",
"createdAt": "2024-05-22 18:42:38",
"closedAt": "2024-05-23 10:30:06",
"firstResponseAt": "2024-05-22 18:44:00",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-23 10:30:06",
"questionTypeName": "营销(促销、优惠券)-前端",
"questionAgentName": "王怀琳",
"oncallAgentName": "林雨",
"handleComment": "",
"optimizeTypes": "客服工单完结",
"questionSource": 1,
"imgUrls": [
"https://lf9-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/eaa58ffaddd79524608af8d9247ec1c41715679417458.png?lk3s=8097f819&x-expires=1716866934&x-signature=qGUp%2FH30fJitk%2Fwye7cllAfUXzA%3D",
"https://lf26-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/cceff85b9c3eaf99a89f3f1e6551a01d1715679833585.png?lk3s=8097f819&x-expires=1716866934&x-signature=IdM0JVqSUaT4Cemnv%2F%2FEkt7P9cM%3D",
"https://lf6-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/350e9c212bbf1d9d25793341deec26721715680443062.png?lk3s=8097f819&x-expires=1716866934&x-signature=gDaCjYxdfzgPfI%2FFw6pltvFvPYo%3D",
"https://lf6-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/a320e30aa18b1e6e0a9944cc2312e5381715680675933.png?lk3s=8097f819&x-expires=1716866934&x-signature=eY5LTjbvGPAFfUvKbLbLC2pyDBo%3D",
"https://lf6-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/a703cfd71d513f1dcd1b5dfa77f159ae1715680851839.png?lk3s=8097f819&x-expires=1716866934&x-signature=HnT6Mcav7GpUArRV5Xk0IAE7QRE%3D",
"https://lf26-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/0db1bf5e488f4e1b7a2e68e998766d651715681096067.png?lk3s=8097f819&x-expires=1716866934&x-signature=mWvEOjlZM6%2BAiKaox97Qo2J5Yvw%3D"
],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "无",
"fullQuestionTypeNames": "营销推广/研发/营销(促销、优惠券)-前端",
"questionDescRecords": [
"店铺ID：6437698，网页端操作普通降价促销Excel批量导入九百多商品只成功1个商品，辛苦看一下是否系统异常无法导入"
],
"transferFromId": "7371768794223478796",
"transferToId": []
},
{
"id": "7371774946613135423",
"questionTypeId": "1412544",
"utcOffset": 0,
"questionDesc": "shopID: 27140614\n\n问题描述：太卡了 用网页就不卡 已经重新下载了 comfast网络数码专卖店\n[\n子账号: comfast\n]\nweb\n2024年05月22日 16:28:31\n重新安装后更卡\n",
"priority": 3,
"larkId": "oc_c4918629a58066bc0a0f8f7ce4188c92",
"questionAgentId": "10064948",
"questionAgentEmail": "631969865@qq.com",
"oncallAgentId": "0",
"oncallAgentEmail": "chentianyi.looading@bytedance.com",
"createdAt": "2024-05-22 18:51:46",
"closedAt": "2024-05-23 12:09:01",
"firstResponseAt": "2024-05-23 09:45:12",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-23 12:09:01",
"questionTypeName": "抖店桌面端(桌面端登录& 安装&白屏&黑屏&卡顿&崩溃)",
"questionAgentName": "苑曦方",
"oncallAgentName": "陈天壹",
"handleComment": "",
"optimizeTypes": "客服工单完结",
"questionSource": 1,
"imgUrls": [
"https://lf6-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/209f9f40f27547f8e834f10a3490ab191716367050338.png?lk3s=8097f819&x-expires=1716866934&x-signature=XQPNgRNm%2BOqpHViSN%2BdE2Ae1nT8%3D"
],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "",
"fullQuestionTypeNames": "店铺运营/研发/抖店桌面端(桌面端登录& 安装&白屏&黑屏&卡顿&崩溃)",
"questionDescRecords": [
"shopID: 27140614\n\n问题描述：太卡了 用网页就不卡 已经重新下载了 comfast网络数码专卖店\n[\n子账号: comfast\n]\nweb\n2024年05月22日 16:28:31\n重新安装后更卡"
],
"transferToId": []
},
{
"id": "7371775731145115667",
"questionTypeId": "1013283",
"utcOffset": 0,
"questionDesc": "\n问题描述：店铺：118116350\n商品：3642463292057881166\n在22号03:18:35该商品被删除了，放在回收站，商家称不是自己操作的，辛苦排查下是谁操作的 辛苦转商品\n",
"priority": 3,
"larkId": "oc_bca97a4b0921a4d401f8e0b47500a7cf",
"questionAgentId": "10006765",
"questionAgentEmail": "houjin.19941013@jiyunhudong.com",
"oncallAgentId": "0",
"oncallAgentEmail": "wenyuan.rd@bytedance.com",
"createdAt": "2024-05-22 18:54:48",
"closedAt": "2024-05-24 11:53:14",
"firstResponseAt": "2024-05-23 10:25:23",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-24 11:53:14",
"questionTypeName": "商品(不含审核)-研发",
"questionAgentName": "侯进-二线店铺运营组-9022",
"oncallAgentName": "文渊",
"handleComment": "",
"optimizeTypes": "咨询问题",
"questionSource": 1,
"imgUrls": [],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "无",
"fullQuestionTypeNames": "店铺运营/研发/商品(不含审核)-研发",
"questionDescRecords": [
"店铺：118116350\n商品：3642463292057881166\n在22号03:18:35该商品被删除了，放在回收站，商家称不是自己操作的，辛苦排查下是谁操作的 辛苦转商品"
],
"transferFromId": "7371741490315266087",
"transferToId": []
},
{
"id": "7371794702196017202",
"questionTypeId": "1013284",
"utcOffset": 0,
"questionDesc": "\n问题描述：商家反馈 3633685768117033998 3631481053954325137 两个商品添加为赠品时，显示无可用库存，但实际商品是有库存的，后台也是显示可买状态，辛苦帮忙核实下原因\n",
"priority": 3,
"larkId": "oc_cd819f9aa95481133ebc3b167c350063",
"questionAgentId": "10007203",
"questionAgentEmail": "libing.3287559@jiyunhudong.com",
"oncallAgentId": "0",
"oncallAgentEmail": "yaoxianjie.dev@bytedance.com",
"createdAt": "2024-05-22 20:08:25",
"closedAt": "2024-05-24 10:58:42",
"firstResponseAt": "2024-05-23 15:40:46",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-24 10:58:41",
"questionTypeName": "库存-研发",
"questionAgentName": "李冰",
"oncallAgentName": "姚贤杰",
"handleComment": "",
"optimizeTypes": "客服工单完结",
"questionSource": 3,
"imgUrls": [
"https://lf6-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/e468e751eb1d59cc5f94a689b1c175b71716255366314.png?lk3s=8097f819&x-expires=1716866934&x-signature=dSPa5j8Oxc79vsCIRu9qTmd23QI%3D",
"https://lf9-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/dc01b2823d62298c1782062b4f8edee01716255439121.png?lk3s=8097f819&x-expires=1716866934&x-signature=k9onEueoeqA%2FfYrP2rmDeT7CBpQ%3D",
"https://lf6-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/6bebbd0ca1fa7b33908b56f247cb7b781716255505277.png?lk3s=8097f819&x-expires=1716866934&x-signature=Qt8LLi70M7YEdCHDBeDr3ACX%2BF0%3D",
"https://lf3-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/e2b2128f0d45a433098af241c31cc7541716255636800.png?lk3s=8097f819&x-expires=1716866934&x-signature=FXaku6%2BUzTehGWjjalcaNeK4zOY%3D",
"https://lf6-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/0b3b29e7fd3bc6a7e9493f7f17c580a81716255896418.png?lk3s=8097f819&x-expires=1716866934&x-signature=IlZQkpW8tBTW6Am%2F2o6WhoGtPCg%3D",
"https://lf26-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/cc3e4ba6d3b81992026c724fae5e56551716256135769.png?lk3s=8097f819&x-expires=1716866934&x-signature=YDKFhPhdzSCmnbmQ5gxyQE2v3Rw%3D",
"https://lf9-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/e36de663564e4660e4ac3618fd8b3dcc1716256351398.png?lk3s=8097f819&x-expires=1716866934&x-signature=YzoGCrEHvnRNusUNVJU2U7z%2BQL0%3D",
"https://lf9-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/b80b725160db25df609265a3ca67d5d41716257128273.png?lk3s=8097f819&x-expires=1716866934&x-signature=0GyfoUeleTG74HLBh2kvYwI9qNs%3D",
"https://lf26-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/a26ed7f13adfc2efb238102fae9515e11716257516774.png?lk3s=8097f819&x-expires=1716866934&x-signature=G0e7PYnQBs89zrJ7UuubK8G86ZY%3D",
"https://lf3-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/03ff0d56b8f840e0b91576b06c577e121716257673680.png?lk3s=8097f819&x-expires=1716866934&x-signature=k7PrGNHiNSNPJfeQfKuRWvfHVvQ%3D",
"https://lf6-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/29329e735683e0cd0c7a30ea145cf6771716257820329.png?lk3s=8097f819&x-expires=1716866934&x-signature=fylVZo4ua%2FnN1nos4ykGFkNNR0Q%3D",
"https://lf3-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/cc210ad59b2b8af150573a73be0597201716258146611.png?lk3s=8097f819&x-expires=1716866934&x-signature=39N35566EMBtdQ%2Fy9fTOJaE9tVU%3D",
"https://lf26-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/cd1b2e87e1772d6fe3f3559d27bb26021716258166900.png?lk3s=8097f819&x-expires=1716866934&x-signature=RRGA1L8we356JnSBC8z0KPLI7XY%3D"
],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "无",
"fullQuestionTypeNames": "店铺运营/研发/库存-研发",
"questionDescRecords": [
"商家反馈 3633685768117033998 3631481053954325137 两个商品添加为赠品时，显示无可用库存，但实际商品是有库存的，后台也是显示可买状态，辛苦帮忙核实下原因"
],
"transferFromId": "7371392013742114828",
"transferToId": []
},
{
"id": "7372021479975684134",
"questionTypeId": "1013297",
"utcOffset": 0,
"questionDesc": "shopID: 31529333\n达人 UID: 783299992618333\n问题描述：用户uid ：783299992618333；shopid:31529333;用户表示自己账号4.28日后无红包/达人券创建使用记录，昨日账号资金余额是1810515.57，目前仅剩余90515.57，辛苦核实情况。\n",
"priority": 3,
"larkId": "oc_7d3e5469aa09dee61f29e95f4f86da56",
"questionAgentId": "10025012",
"questionAgentEmail": "zhangjixiang.zjx@jiyunhudong.com",
"oncallAgentId": "0",
"oncallAgentEmail": "zhubeiyi.1024@bytedance.com",
"createdAt": "2024-05-23 10:48:26",
"firstResponseAt": "2024-05-23 13:51:03",
"status": 100,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-23 13:51:02",
"questionTypeName": "营销(促销、优惠券)-研发",
"questionAgentName": "CQC太原二线-张吉祥",
"oncallAgentName": "朱倍仪",
"handleComment": "",
"optimizeTypes": "",
"questionSource": 4,
"imgUrls": [
"https://lf9-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/50971e04372439d13429fc3b4a15811b1714791610137.jpeg?lk3s=8097f819&x-expires=1716866934&x-signature=3DpYjdF%2Fp6aInEwexcLAKRdN%2B3s%3D",
"https://lf3-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/bdeb4743184a79be4db4830ae1d20f031714791610290.jpeg?lk3s=8097f819&x-expires=1716866934&x-signature=Db0szvSSm42Vrr5jpv30dUpvY64%3D",
"https://lf3-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/dad8b8a20424947db939784e849784a91714791610356.jpeg?lk3s=8097f819&x-expires=1716866934&x-signature=9Td8%2FNcoEFXbV%2FLg%2BPh2NX3pHbc%3D",
"https://lf3-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/fa4b5f840db6036f23748721e4f4c3e41714791610971.jpeg?lk3s=8097f819&x-expires=1716866934&x-signature=zEf2HwvWmPbXhI05RPjoD3Mdx%2Bw%3D",
"https://lf26-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/2a66a769e5fc48f8a1083f616fdddbd0?lk3s=8097f819&x-expires=1716866934&x-signature=TT%2F5KrK0Y0fObWoJpNgC92b9ijQ%3D",
"https://lf6-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/9958415169954a4eb8fa19418a0a59dd?lk3s=8097f819&x-expires=1716866934&x-signature=Jm5GjaW%2B0M7y2pcBXxFF1xQYePo%3D",
"https://lf9-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/5c16da7e1acb42879c6dc74279218669?lk3s=8097f819&x-expires=1716866934&x-signature=owWkM6fsX%2BVRAIg8hWhnXLRm12M%3D"
],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "无",
"fullQuestionTypeNames": "营销推广/研发/营销(促销、优惠券)-研发",
"questionDescRecords": [
"shopID: 31529333\n达人 UID: 783299992618333\n问题描述：用户uid ：783299992618333；shopid:31529333;用户表示自己账号4.28日后无红包/达人券创建使用记录，昨日账号资金余额是1810515.57，目前仅剩余90515.57，辛苦核实情况。"
],
"transferFromId": "7371753736269465638",
"transferToId": []
},
{
"id": "7372022481517578281",
"questionTypeId": "1412544",
"utcOffset": 0,
"questionDesc": "shopID: 43445234\n\n问题描述：产研测试\n",
"priority": 3,
"larkId": "oc_dbb359e47a1346e44b5334da0bf26aab",
"questionAgentId": "100055227",
"questionAgentEmail": "1216614458@qq.com",
"oncallAgentId": "0",
"oncallAgentEmail": "chentianyi.looading@bytedance.com",
"createdAt": "2024-05-23 10:52:19",
"closedAt": "2024-05-23 11:00:11",
"firstResponseAt": "2024-05-23 10:56:31",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-23 11:00:11",
"questionTypeName": "抖店桌面端(桌面端登录& 安装&白屏&黑屏&卡顿&崩溃)",
"questionAgentName": "王文超",
"oncallAgentName": "陈天壹",
"handleComment": "",
"optimizeTypes": "【商客服】联系错buzz",
"questionSource": 1,
"imgUrls": [],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "",
"fullQuestionTypeNames": "店铺运营/研发/抖店桌面端(桌面端登录& 安装&白屏&黑屏&卡顿&崩溃)",
"questionDescRecords": [
"shopID: 43445234\n\n问题描述：产研测试"
],
"transferToId": []
},
{
"id": "7372029758379165735",
"questionTypeId": "1013276",
"utcOffset": 0,
"questionDesc": "\n问题描述：店铺ID108463557； 无法添加微信\n",
"priority": 3,
"larkId": "oc_4cc744f2f2f14ea6e8895fb116b3637d",
"questionAgentId": "10042426",
"questionAgentEmail": "1072472543@qq.com",
"oncallAgentId": "0",
"oncallAgentEmail": "zhouting.ztor@bytedance.com,huyue.hyy@bytedance.com",
"createdAt": "2024-05-23 11:20:34",
"closedAt": "2024-05-24 10:09:32",
"firstResponseAt": "2024-05-23 11:23:35",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-24 10:09:31",
"questionTypeName": "店铺-研发(店铺装修&关店&合同&账号&订单列表详情)",
"questionAgentName": "冯晓蕾",
"oncallAgentName": "周婷,胡悦",
"handleComment": "",
"optimizeTypes": "【产运，研发】需要人工处理",
"questionSource": 1,
"imgUrls": [
"https://lf26-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/3c40079b6e4ef6f1540a1664dc8cf6dd1716434098872.png?lk3s=8097f819&x-expires=1716866934&x-signature=P6Ix7vbqDgun2ByS73yPQpCaCcU%3D"
],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "",
"fullQuestionTypeNames": "入驻环节/店铺运营/研发/店铺-研发(店铺装修&关店&合同&账号&订单列表详情)",
"questionDescRecords": [
"店铺ID108463557； 无法添加微信"
],
"transferToId": []
},
{
"id": "7372031223784278067",
"questionTypeId": "1284423",
"utcOffset": 0,
"questionDesc": "\n问题描述：店铺ID：11903519 商品：3515520402296292248\n问题描述：商家设置限时限量购使用批量填充功能，输入按比例分配库存数值后，库存都显示异常，都为负数。用app客户端和网页版都异常。\n",
"priority": 3,
"larkId": "oc_96253d2259bc53646f00d2ce9c7eb95c",
"questionAgentId": "100080684",
"questionAgentEmail": "568968591@qq.com",
"oncallAgentId": "0",
"oncallAgentEmail": "linyu.yulin@bytedance.com",
"createdAt": "2024-05-23 11:26:15",
"closedAt": "2024-05-23 19:05:11",
"firstResponseAt": "2024-05-23 11:37:24",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-23 19:05:11",
"questionTypeName": "营销(促销、优惠券)-前端",
"questionAgentName": "王能",
"oncallAgentName": "林雨",
"handleComment": "",
"optimizeTypes": "客服工单完结",
"questionSource": 1,
"imgUrls": [
"https://lf26-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/6e535a877446e357ef1219f2e09bc5fb1716350284570.png?lk3s=8097f819&x-expires=1716866934&x-signature=DtryG8nly8ywom61GHjbgE6QHLI%3D",
"https://lf6-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/5d488e714422eabb1c26ce8b6295f84d1716350349272.png?lk3s=8097f819&x-expires=1716866934&x-signature=KYEEpE6H3MNLEF74vPH2PMnVu%2BQ%3D",
"https://lf26-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/e686598d0b2b5e808a947df547fdb9f01716432010921.png?lk3s=8097f819&x-expires=1716866934&x-signature=5%2BKhj62LJFS6S%2BYqvbEk9wXtStk%3D",
"https://lf9-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/99fa06177334d91a3effdc5a32fda7241716432010879.png?lk3s=8097f819&x-expires=1716866934&x-signature=MgyZ%2BpgF%2FhQDx%2BwrlZzOFmc%2B50k%3D",
"https://lf26-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/88a9325dcc560422befcbe0a6aaa47581716433064661.png?lk3s=8097f819&x-expires=1716866934&x-signature=%2FtkVlug%2BDjXomzjqiYkS3hNS8bA%3D"
],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "无",
"fullQuestionTypeNames": "营销推广/研发/营销(促销、优惠券)-前端",
"questionDescRecords": [
"店铺ID：11903519 商品：3515520402296292248\n问题描述：商家设置限时限量购使用批量填充功能，输入按比例分配库存数值后，库存都显示异常，都为负数。用app客户端和网页版都异常。"
],
"transferFromId": "7372031123582683148",
"transferToId": []
},
{
"id": "7372032394817177637",
"questionTypeId": "1306358",
"utcOffset": 0,
"questionDesc": "shopID: 168054649\n\n问题描述：商品管理页面数据不显示\n",
"priority": 3,
"larkId": "oc_404d1c895883f1c389953444362b7aa5",
"questionAgentId": "100055448",
"questionAgentEmail": "657861822@qq.com",
"oncallAgentId": "0",
"oncallAgentEmail": "zhenggaofang@bytedance.com",
"createdAt": "2024-05-23 11:30:48",
"closedAt": "2024-05-24 10:52:31",
"firstResponseAt": "2024-05-23 11:32:18",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-24 10:52:31",
"questionTypeName": "商品(不含审核)-前端",
"questionAgentName": "张宏宇",
"oncallAgentName": "郑高方",
"handleComment": "",
"optimizeTypes": "客服工单完结",
"questionSource": 1,
"imgUrls": [
"https://lf6-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/0eb05f5c118079bbbcf0871a431254931716434230184.png?lk3s=8097f819&x-expires=1716866934&x-signature=vOJ57oIV3IebxyrkkYPcTLYBAjk%3D",
"https://lf26-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/ea036ada910ddf6a0cdb3ea1c57c768c1716434230298.png?lk3s=8097f819&x-expires=1716866934&x-signature=CTyhqs2Oj2OhElUycdbx71cbNFE%3D"
],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "无",
"fullQuestionTypeNames": "店铺运营/研发/商品(不含审核)-前端",
"questionDescRecords": [
"shopID: 168054649\n\n问题描述：商品管理页面数据不显示"
],
"transferFromId": "7372029926104369163",
"transferToId": []
},
{
"id": "7372032880635021375",
"questionTypeId": "1362075",
"utcOffset": 0,
"questionDesc": "达人 UID: 92019056862\n\n问题描述：用户uid92019056862 店铺id166765996 。5月3充值5000，5月22提现4000，现可用创卷资金637 总用卷额123，5000-1000-637-123=240 辛苦核实具体原因\n",
"priority": 3,
"larkId": "oc_fc95c255a47695be60a7c46098f3900d",
"questionAgentId": "100101864",
"questionAgentEmail": "2406095907@qq.com",
"oncallAgentId": "0",
"oncallAgentEmail": "yaojialu.phoebe@bytedance.com",
"createdAt": "2024-05-23 11:32:41",
"closedAt": "2024-05-23 18:40:15",
"firstResponseAt": "2024-05-23 18:40:15",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-23 18:40:15",
"questionTypeName": "百应后台营销类问题(超级福袋)",
"questionAgentName": "七星成都二线-崔婷",
"oncallAgentName": "姚嘉璐",
"handleComment": "",
"optimizeTypes": "客服工单完结",
"questionSource": 4,
"imgUrls": [
"https://lf6-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/12fff7ada109de9b738c1295ff1199361716385215212.jpeg?lk3s=8097f819&x-expires=1716866934&x-signature=khFoIXRBF%2BIU6oebganK0Cy%2FxAY%3D",
"https://lf9-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/9ecfb66ffba2fbe377a24722eee8a13d1716385215094.jpeg?lk3s=8097f819&x-expires=1716866934&x-signature=GCAVrgMMbPjJ39bOjr16CdcWNiA%3D",
"https://lf26-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/09f8fe37082150e6b586a4d555faa7771716385215202.jpeg?lk3s=8097f819&x-expires=1716866934&x-signature=wPzqtBLJbmWzZiEcAVavDYwHAyY%3D",
"https://lf3-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/e8fd2fb660a8bbc6a32ad514c65797541716385214961.jpeg?lk3s=8097f819&x-expires=1716866934&x-signature=gN6Hs19zwMXMhfItI9QfT9j%2FcyU%3D",
"https://lf26-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/6f67daa0e90764165239d754ef01ed621716385215244.jpeg?lk3s=8097f819&x-expires=1716866934&x-signature=s1NP2aoIPSLN%2FevTWhsu9kNjx4E%3D",
"https://lf6-csp-sign.bytetos.com/tos-cn-v-5f73e7/oYk9cQCSMtBlHgHNC8iiAWBe1mOry7qEIXflEf?lk3s=8097f819&x-expires=1716866934&x-signature=2upFjo5z9mGzzuCjJdVUeONhrhQ%3D&mime_type=video_mp4",
"https://lf9-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/16e9376bfea61afee5cea901ccf33d701716385213539.png?lk3s=8097f819&x-expires=1716866934&x-signature=LFweZq%2FDp%2Fw6iYgdq0flbARd4ps%3D",
"https://lf26-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/7ab72c3950e628d23ad0923c4e4dae381716385215130.jpeg?lk3s=8097f819&x-expires=1716866934&x-signature=trXJWLIvm8dvUPEs61K8JbSqvjM%3D"
],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "",
"fullQuestionTypeNames": "营销推广/研发/百应后台营销类问题(超级福袋)",
"questionDescRecords": [
"达人 UID: 92019056862\n\n问题描述：用户uid92019056862 店铺id166765996 。5月3充值5000，5月22提现4000，现可用创卷资金637 总用卷额123，5000-1000-637-123=240 辛苦核实具体原因"
],
"transferToId": []
},
{
"id": "7372037831965591603",
"questionTypeId": "1013297",
"utcOffset": 0,
"questionDesc": "shopID: 40138972\n达人 UID: 4353703732843575\n问题描述：用户uid 4353703732843575 / 店铺id 40138972 批次id：7369215897946603827、7370354949269602570 达人券余额显示返还但是实际余额为回充 辛苦康康卡单原因 已超过回充时效\n\n5月7日充值500、390 ，5月15 充值200 一共充值1090 ，用券额70 那还有1020余额 ，现在余额240 \n",
"priority": 3,
"larkId": "oc_c77f47ab847279d4b0997d66b2b8b911",
"questionAgentId": "10030077",
"questionAgentEmail": "zhaoli.08080808@jiyunhudong.com",
"oncallAgentId": "0",
"oncallAgentEmail": "zhubeiyi.1024@bytedance.com",
"createdAt": "2024-05-23 11:51:53",
"closedAt": "2024-05-23 13:38:04",
"firstResponseAt": "2024-05-23 13:38:04",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-23 13:38:04",
"questionTypeName": "营销(促销、优惠券)-研发",
"questionAgentName": "CQC太原二线-赵丽",
"oncallAgentName": "朱倍仪",
"handleComment": "",
"optimizeTypes": "【研发】技术bug-服务端、客服工单完结",
"questionSource": 4,
"imgUrls": [
"https://lf3-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/37edb21f38525858a65088d21e06d8e41716377039845.png?lk3s=8097f819&x-expires=1716866934&x-signature=aupo96RmcIVKXRSN38JNe10A5zg%3D",
"https://lf9-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/c2d825c3353683dc2162374dbf633be51716377247571.png?lk3s=8097f819&x-expires=1716866934&x-signature=DLIIwsUbtyCpLOwnC54I9qCXa8M%3D"
],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "无",
"fullQuestionTypeNames": "营销推广/研发/营销(促销、优惠券)-研发",
"questionDescRecords": [
"shopID: 40138972\n达人 UID: 4353703732843575\n问题描述：用户uid 4353703732843575 / 店铺id 40138972 批次id：7369215897946603827、7370354949269602570 达人券余额显示返还但是实际余额为回充 辛苦康康卡单原因 已超过回充时效\n\n5月7日充值500、390 ，5月15 充值200 一共充值1090 ，用券额70 那还有1020余额 ，现在余额240"
],
"transferFromId": "7372036033950517275",
"transferToId": []
},
{
"id": "7372047892464273435",
"questionTypeId": "1013297",
"utcOffset": 0,
"questionDesc": "shopID: 1\n达人 UID: 853676857756884\n问题描述：达人券17号5954，从17到20号领了253块（18号就已经不正常了），该5701，现在只有5371，差330；核对了没有未作废的券，辛苦核实下原因，谢谢\n\n",
"priority": 3,
"larkId": "oc_00a413195c6c5e101dc7bc4a04b4fc03",
"questionAgentId": "10003542",
"questionAgentEmail": "zhangle.7713@jiyunhudong.com",
"oncallAgentId": "0",
"oncallAgentEmail": "zhubeiyi.1024@bytedance.com",
"createdAt": "2024-05-23 12:30:56",
"closedAt": "2024-05-23 15:39:55",
"firstResponseAt": "2024-05-23 15:39:54",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-23 15:39:54",
"questionTypeName": "营销(促销、优惠券)-研发",
"questionAgentName": "CQC太原二线-张乐",
"oncallAgentName": "朱倍仪",
"handleComment": "",
"optimizeTypes": "客服工单完结",
"questionSource": 4,
"imgUrls": [],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "无",
"fullQuestionTypeNames": "营销推广/研发/营销(促销、优惠券)-研发",
"questionDescRecords": [
"shopID: 1\n达人 UID: 853676857756884\n问题描述：达人券17号5954，从17到20号领了253块（18号就已经不正常了），该5701，现在只有5371，差330；核对了没有未作废的券，辛苦核实下原因，谢谢"
],
"transferFromId": "7371385636655204362",
"transferToId": []
},
{
"id": "7372048468832946227",
"questionTypeId": "1284005",
"utcOffset": 0,
"questionDesc": "达人 UID: 140330533918624\n商品 ID: 111111\n问题描述：UID：140330533918624\n用户问题：买样订单6927333630391555744，用户已完成交付条件，但还是判自己未履约，辛苦核实是什么原因\n",
"priority": 3,
"larkId": "oc_f7b421a515fb6536a74481ee9f36dc09",
"questionAgentId": "100101863",
"questionAgentEmail": "2785489423@qq.com",
"oncallAgentId": "0",
"oncallAgentEmail": "daileman@bytedance.com,niucong@bytedance.com",
"createdAt": "2024-05-23 12:33:10",
"closedAt": "2024-05-23 15:44:40",
"firstResponseAt": "2024-05-23 12:39:43",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-23 15:44:40",
"questionTypeName": "联盟申样履约服务-研发",
"questionAgentName": "七星成都二线-汤佳群",
"oncallAgentName": "戴乐曼,牛聪",
"handleComment": "",
"optimizeTypes": "【商客服】可自查解决",
"questionSource": 4,
"imgUrls": [
"https://lf6-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/e2b8143d1d42491586d995f625e8a1c7?lk3s=8097f819&x-expires=1716866934&x-signature=eEhkq4NR69aipNqwO86UBy8G1S8%3D",
"https://lf26-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/e1425bbee2a844eca2ad8ae1caeda8fe?lk3s=8097f819&x-expires=1716866934&x-signature=pc8WjMhcM4vGdw5aZw921QbObd8%3D",
"https://lf26-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/8c10ffff331943418c4cea4291005c21?lk3s=8097f819&x-expires=1716866934&x-signature=NytYTAivqqCjHaCQKkYumQLwvcY%3D",
"https://lf6-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/0758a1234fdf4316bd15703051a06370?lk3s=8097f819&x-expires=1716866934&x-signature=niVZxmRP1cy%2B%2FSnbtq%2BIvPP9n2A%3D",
"https://lf3-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/8ec1205c14dd42e0a30a29d269e3aed3?lk3s=8097f819&x-expires=1716866934&x-signature=D5pFFWYp4dY%2BLYK0sS8J9kuuZa4%3D",
"https://lf26-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/05113b48709f4cfca571d864929cbdaa?lk3s=8097f819&x-expires=1716866934&x-signature=m3mZNzZ2IqKPdhejqx6ybLVuIz4%3D",
"https://lf6-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/8f316248076542e19ab91714b8fb0a18?lk3s=8097f819&x-expires=1716866934&x-signature=1byA5axUq4%2BZX1XNL%2FK9OJLvhc4%3D",
"https://lf3-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/8f4e4061d91c419c82258b72698b1585?lk3s=8097f819&x-expires=1716866934&x-signature=qromBkIXq8lpirGzgKNq2AoEpjw%3D",
"https://lf6-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/09450248969b415080526750d8ae0be4?lk3s=8097f819&x-expires=1716866934&x-signature=Qnxo9qb%2FQNcj2OzFBGaxds4kamQ%3D",
"https://lf6-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/6222e6c690f140bf9f94e51389802ace?lk3s=8097f819&x-expires=1716866934&x-signature=7N1BEcAq4vECvqdQsI1FMqgs5R0%3D",
"https://lf3-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/0c631c1cf07140aa80460d2790dd348b?lk3s=8097f819&x-expires=1716866934&x-signature=B338PQJ0msCNyLK%2BgTdsws2q8ME%3D",
"https://lf3-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/960ad579fe184f91b087089fe9f92f89?lk3s=8097f819&x-expires=1716866934&x-signature=5GG2wrgPEhOgb0%2B5caye3awvwK8%3D",
"https://lf3-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/1c1d3492e03b4795903682b3f0eaa910?lk3s=8097f819&x-expires=1716866934&x-signature=nAWge4OeMq%2FFy60Jg44gEWlE3aM%3D",
"https://lf3-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/5092106da5ec4d829dc744ba52fa7a99?lk3s=8097f819&x-expires=1716866934&x-signature=PkPLHpKojshzu8YLOckLScqk2OA%3D",
"https://lf26-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/a5396c4d093a447e877b52e92970de22?lk3s=8097f819&x-expires=1716866934&x-signature=9zRopJl0Zfu8oEs6OSJ7KquZ1p4%3D",
"https://lf26-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/bd5c769aaeda48809601ff4dbff6e0d7?lk3s=8097f819&x-expires=1716866934&x-signature=uEio36b8qmKPqJtXc7%2BZUY1f7SU%3D",
"https://lf3-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/e43c3c768bef43b8a72f43aee92a9c1d?lk3s=8097f819&x-expires=1716866934&x-signature=cvxsEVK8XBz0x%2FY9c1Spq8bukhg%3D",
"https://lf6-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/1e642836b69949d7804423f35bafc428?lk3s=8097f819&x-expires=1716866934&x-signature=e%2B4cCkvw4Cg5o83zwH3iTd%2BlzYY%3D"
],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "无",
"fullQuestionTypeNames": "判罚申诉/研发/联盟申样履约服务-研发",
"questionDescRecords": [
"达人 UID: 140330533918624\n商品 ID: 111111\n问题描述：UID：140330533918624\n用户问题：买样订单6927333630391555744，用户已完成交付条件，但还是判自己未履约，辛苦核实是什么原因"
],
"transferFromId": "7371391666835425306",
"transferToId": []
},
{
"id": "7372057226779592740",
"questionTypeId": "1369294",
"utcOffset": 0,
"questionDesc": "shopID: 15654619\n订单 ID: 1111111111111111111\n问题描述：店铺ID：15654619，商品ID：3671396834275885287、3671899581865656492、3684365507512893580，商家反馈商品标题是【噢哞】但是商品加入购物车后就只显示前面一个字了，这边测试加购物车显示一样，辛苦同学帮忙核实\n",
"priority": 3,
"larkId": "oc_3d3d2df7c7c67191688f69bd6725d39d",
"questionAgentId": "10003723",
"questionAgentEmail": "wangmengxue.02@jiyunhudong.com",
"oncallAgentId": "0",
"oncallAgentEmail": "wangchenguang.zdsj@bytedance.com,zhaoxin.yc2@bytedance.com,zhangzhenwei.10086@bytedance.com,chenwangke@bytedance.com,caijialun.npu@bytedance.com",
"createdAt": "2024-05-23 13:07:09",
"closedAt": "2024-05-23 16:23:39",
"firstResponseAt": "2024-05-23 14:00:07",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-23 16:23:39",
"questionTypeName": "消费者业务-用户购物车(非直播间小黄车)",
"questionAgentName": "王梦雪",
"oncallAgentName": "王晨光,赵鑫,张振伟,陈王科,",
"handleComment": "",
"optimizeTypes": "【产运，研发】需要人工处理",
"questionSource": 1,
"imgUrls": [],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "无",
"fullQuestionTypeNames": "带货推广/研发/消费者业务-用户购物车(非直播间小黄车)",
"questionDescRecords": [
"shopID: 15654619\n订单 ID: 1111111111111111111\n问题描述：店铺ID：15654619，商品ID：3671396834275885287、3671899581865656492、3684365507512893580，商家反馈商品标题是【噢哞】但是商品加入购物车后就只显示前面一个字了，这边测试加购物车显示一样，辛苦同学帮忙核实"
],
"transferFromId": "7372044963426601001",
"transferToId": []
},
{
"id": "7372066333011216422",
"questionTypeId": "1412544",
"utcOffset": 0,
"questionDesc": "shopID: 174128949\n\n问题描述：客服昵称：xxx；问题发生时间点：2024-05-22 16:09:41\n；异常截图：xxx；问题描述：登陆异常无法操作\n",
"priority": 3,
"larkId": "oc_d8c5ff370b709d04e1e0c74316fc2968",
"questionAgentId": "10046435",
"questionAgentEmail": "1961178869@qq.com",
"oncallAgentId": "0",
"oncallAgentEmail": "chentianyi.looading@bytedance.com",
"createdAt": "2024-05-23 13:42:29",
"closedAt": "2024-05-23 14:24:32",
"firstResponseAt": "2024-05-23 13:56:01",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-23 14:24:31",
"questionTypeName": "抖店桌面端(桌面端登录& 安装&白屏&黑屏&卡顿&崩溃)",
"questionAgentName": "杨森",
"oncallAgentName": "陈天壹",
"handleComment": "",
"optimizeTypes": "【商客服】联系错buzz",
"questionSource": 1,
"imgUrls": [
"https://lf9-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/abf82e327a7f4f17aa02e05b527aa36c?lk3s=8097f819&x-expires=1716866934&x-signature=c9EKbyvZG8sIGWU1qZq%2BtA48Ymk%3D",
"https://lf3-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/c8f86bb054ba4e15b34da4d5fdd09330?lk3s=8097f819&x-expires=1716866934&x-signature=z6QkbH%2BpLbHZcOh5IhY2Qu50Jps%3D",
"https://lf3-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/0f495a9143ef47fb8fdc7d59370828ed?lk3s=8097f819&x-expires=1716866934&x-signature=Yfnbf82GQ7rhXDGWLc3GxV0mGEE%3D"
],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "",
"fullQuestionTypeNames": "店铺运营/研发/抖店桌面端(桌面端登录& 安装&白屏&黑屏&卡顿&崩溃)",
"questionDescRecords": [
"shopID: 174128949\n\n问题描述：客服昵称：xxx；问题发生时间点：2024-05-22 16:09:41\n；异常截图：xxx；问题描述：登陆异常无法操作"
],
"transferToId": []
},
{
"id": "7372081089050839052",
"questionTypeId": "1324520",
"utcOffset": 0,
"questionDesc": "shopID: 172155624\n订单 ID: 6929894017946425215\n问题描述：订单号：6929894017946425215； \n用户无订单反馈，表示自己抖音商城刷到底下就刷不动了，显示不出来，最多刷四个，就刷不动了，切换网络，卸载了很多次都不行，辛苦核实一下原因，谢谢\n",
"priority": 3,
"larkId": "oc_aa3897b2635ef377ccd1c22ec6b7b996",
"questionAgentId": "10007811",
"questionAgentEmail": "wuhanmo.01@jiyunhudong.com",
"oncallAgentId": "0",
"oncallAgentEmail": "sunweirui@bytedance.com,chenshuo.me@bytedance.com,hanxu.0000@bytedance.com,zhangxuefeng@bytedance.com,qimengshang@bytedance.com",
"createdAt": "2024-05-23 14:39:45",
"closedAt": "2024-05-23 17:42:03",
"firstResponseAt": "2024-05-23 14:46:07",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-23 17:42:03",
"questionTypeName": "消费者业务-抖音商城首页",
"questionAgentName": "CQC重庆工单-吴翰墨",
"oncallAgentName": "孙卫锐,,,张雪峰,齐孟赏",
"handleComment": "",
"optimizeTypes": "【其他】用户自身问题",
"questionSource": 0,
"imgUrls": [
"https://lf9-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/be10d627205d4d8cb316593ecf73d455?lk3s=8097f819&x-expires=1716866934&x-signature=RmkO08Ecyf41jiT4lTIl5Et1kdQ%3D"
],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "无",
"fullQuestionTypeNames": "带货推广/研发/消费者业务-抖音商城首页",
"questionDescRecords": [
"shopID: 172155624\n订单 ID: 6929894017946425215\n问题描述：订单号：6929894017946425215； \n用户无订单反馈，表示自己抖音商城刷到底下就刷不动了，显示不出来，最多刷四个，就刷不动了，切换网络，卸载了很多次都不行，辛苦核实一下原因，谢谢"
],
"transferFromId": "7372080568831313956",
"transferToId": []
},
{
"id": "7372084890004621366",
"questionTypeId": "1013288",
"utcOffset": 0,
"questionDesc": "shopID: 85680838\n\n问题描述：手机抖店，售后页面打不开\n\n",
"priority": 3,
"larkId": "oc_483a1499f9c17465ba98fd3bb25ab3a4",
"questionAgentId": "10006438",
"questionAgentEmail": "184945480@qq.com",
"oncallAgentId": "0",
"oncallAgentEmail": "lizixing.lzx@bytedance.com,xiewenfeng.8@bytedance.com,dongchenchen@bytedance.com,chengwei.cwei@bytedance.com",
"createdAt": "2024-05-23 14:54:30",
"closedAt": "2024-05-27 11:05:47",
"firstResponseAt": "2024-05-23 15:40:37",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-27 11:05:47",
"questionTypeName": "抖店APP-研发（手机端）",
"questionAgentName": "高云跃",
"oncallAgentName": "李籽兴,谢文凤,董晨晨,",
"handleComment": "",
"optimizeTypes": "客服工单完结",
"questionSource": 1,
"imgUrls": [
"https://lf26-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/8d5de72158494cb6afc4c2212872d348?lk3s=8097f819&x-expires=1716866935&x-signature=pTRhVVXXEQS6foGAQDyuSxODIOU%3D",
"https://lf9-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/85d0be850d5469382b045f5387274af21716348080606.jpg?lk3s=8097f819&x-expires=1716866934&x-signature=SEfk9qquoe1KsOEvFbzcZuAcuFk%3D"
],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "",
"fullQuestionTypeNames": "店铺运营/研发/抖店APP-研发（手机端）",
"questionDescRecords": [
"shopID: 85680838\n\n问题描述：手机抖店，售后页面打不开"
],
"transferToId": []
},
{
"id": "7372085060591159335",
"questionTypeId": "1013276",
"utcOffset": 0,
"questionDesc": "\n问题描述：店铺ID：12728754； 页面截图：未收到24年协议\n",
"priority": 3,
"larkId": "oc_8c4e12e0d2b0072bca0fec78dd136410",
"questionAgentId": "10001815",
"questionAgentEmail": "yinyanxue@jiyunhudong.com",
"oncallAgentId": "0",
"oncallAgentEmail": "zhouting.ztor@bytedance.com,huyue.hyy@bytedance.com",
"createdAt": "2024-05-23 14:55:10",
"firstResponseAt": "2024-05-23 18:58:33",
"status": 100,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-23 18:58:32",
"questionTypeName": "店铺-研发(店铺装修&关店&合同&账号&订单列表详情)",
"questionAgentName": "殷燕雪",
"oncallAgentName": "周婷,胡悦",
"handleComment": "",
"optimizeTypes": "",
"questionSource": 1,
"imgUrls": [
"https://lf9-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/e627c4d0f9e34af64fd5f8b2b0cabc931716447246476.jpg?lk3s=8097f819&x-expires=1716866935&x-signature=CP%2BvUrfrUg5yXVx1C8PdB2DFKqc%3D"
],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "",
"fullQuestionTypeNames": "入驻环节/店铺运营/研发/店铺-研发(店铺装修&关店&合同&账号&订单列表详情)",
"questionDescRecords": [
"店铺ID：12728754； 页面截图：未收到24年协议"
],
"transferToId": []
},
{
"id": "7372086766322321434",
"questionTypeId": "1412544",
"utcOffset": 0,
"questionDesc": "shopID: 95481277\n\n问题描述：问题描述：无法更新新版本\n",
"priority": 3,
"larkId": "oc_237a62561414809932fefedf39d9fc87",
"questionAgentId": "10042426",
"questionAgentEmail": "1072472543@qq.com",
"oncallAgentId": "0",
"oncallAgentEmail": "chentianyi.looading@bytedance.com",
"createdAt": "2024-05-23 15:01:47",
"closedAt": "2024-05-26 21:26:52",
"firstResponseAt": "2024-05-23 15:07:27",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-26 21:26:52",
"questionTypeName": "抖店桌面端(桌面端登录& 安装&白屏&黑屏&卡顿&崩溃)",
"questionAgentName": "冯晓蕾",
"oncallAgentName": "陈天壹",
"handleComment": "",
"optimizeTypes": "【商客服】可自查解决",
"questionSource": 1,
"imgUrls": [
"https://lf26-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/b5232990a73124b99e737ce5ecc10ac91716373031769.png?lk3s=8097f819&x-expires=1716866935&x-signature=z4V7sjZNkxA4PIrEsAO6RmtL1PU%3D",
"https://lf3-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/bb61d3165bc9e4a61f56fe616aeba8ec1716373043153.png?lk3s=8097f819&x-expires=1716866935&x-signature=fVKxNK00YpkkOLPtZ6Kieq%2Ft%2Bj8%3D"
],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "",
"fullQuestionTypeNames": "店铺运营/研发/抖店桌面端(桌面端登录& 安装&白屏&黑屏&卡顿&崩溃)",
"questionDescRecords": [
"shopID: 95481277\n\n问题描述：问题描述：无法更新新版本"
],
"transferToId": []
},
{
"id": "7372087882829269029",
"questionTypeId": "1448519",
"utcOffset": 0,
"questionDesc": "订单 ID: 6929927941302064589\n店铺 ID: 60000282\n商品 ID: 3674375512366645393\n问题描述：售后处理客户要求取消订单，显示取消失败，辛苦看看是否有问题\n",
"priority": 3,
"larkId": "oc_24329972ea10d70d4bac49952f9f6848",
"questionAgentId": "10002426",
"questionAgentEmail": "yuancheng.910901@jiyunhudong.com",
"oncallAgentId": "0",
"oncallAgentEmail": "hankai.1998@bytedance.com",
"createdAt": "2024-05-23 15:06:07",
"closedAt": "2024-05-23 15:42:48",
"firstResponseAt": "2024-05-23 15:07:35",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-23 15:42:48",
"questionTypeName": "即时零售/研发/即时零售-售后（后端）",
"questionAgentName": "CQC重庆舆情-袁城",
"oncallAgentName": "韩凯",
"handleComment": "",
"optimizeTypes": "客服工单完结",
"questionSource": 74,
"imgUrls": [
"https://lf26-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/8e0d48f2d3644947b461363d310cb2f5?lk3s=8097f819&x-expires=1716866935&x-signature=qeMMG4zS4EUIxP0oy%2B0Uwh67uKI%3D",
"https://lf26-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/2e7812db5c8842ea931d2b503e93ac75?lk3s=8097f819&x-expires=1716866935&x-signature=bdaleWNLaxzIHhxmF5f3U0FFyJs%3D",
"https://lf6-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/c004d000394dc46fef2ee72040f0dc141716447047484.jpg?lk3s=8097f819&x-expires=1716866935&x-signature=m8dVyBnP7YklD9ZqrD3NOs33RSU%3D"
],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "无",
"fullQuestionTypeNames": "即时零售/研发/即时零售/研发/即时零售-售后（后端）",
"questionDescRecords": [
"订单 ID: 6929927941302064589\n店铺 ID: 60000282\n商品 ID: 3674375512366645393\n问题描述：售后处理客户要求取消订单，显示取消失败，辛苦看看是否有问题"
],
"transferFromId": "7372083970600601611",
"transferToId": []
},
{
"id": "7372088095857969162",
"questionTypeId": "1324517",
"utcOffset": 0,
"questionDesc": "订单 ID: 6930065642732983972\n达人 UID: 3684949386758062551\n问题描述：评价等级被清，核实\n",
"priority": 3,
"larkId": "oc_53fd20b71e9692fb077bedf461fab05a",
"questionAgentId": "10064846",
"questionAgentEmail": "wangxinghua.123@jiyunhudong.com",
"oncallAgentId": "0",
"oncallAgentEmail": "lijinna.nana@bytedance.com,liuyuejing@bytedance.com,chenshaomin.819@bytedance.com,yuyacong@bytedance.com,yuyacong@bytedance.com",
"createdAt": "2024-05-23 15:06:56",
"firstResponseAt": "2024-05-23 18:13:12",
"status": 100,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-23 18:13:12",
"questionTypeName": "消费者业务-评价",
"questionAgentName": "CQC太原工单-王兴华",
"oncallAgentName": "李金娜,刘月静,陈少敏,余亚聪,余亚聪",
"handleComment": "",
"optimizeTypes": "",
"questionSource": 0,
"imgUrls": [
"https://lf3-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/fc832a67984c4ffda023efa503e385e9?lk3s=8097f819&x-expires=1716866935&x-signature=fLSZSpwyg1Lkt0dZwSQlcwJlgG4%3D",
"https://lf6-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/885164efbb5743a3b61f68c9050711b4?lk3s=8097f819&x-expires=1716866935&x-signature=kB1%2FwOs0wKGpbl0fM1CtDz9QBBI%3D",
"https://lf9-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/692899d408fc418da12f8fe26df6fbe5?lk3s=8097f819&x-expires=1716866935&x-signature=8HcQSeFD2UjrfZjbidMvy2TGiyM%3D",
"https://lf9-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/75c9eba66aad4db280f69f0b7e33cc09?lk3s=8097f819&x-expires=1716866935&x-signature=GgrPaLHlt10INpcd1QqSTueSsYk%3D"
],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "",
"fullQuestionTypeNames": "带货推广/研发/消费者业务-评价",
"questionDescRecords": [
"订单 ID: 6930065642732983972\n达人 UID: 3684949386758062551\n问题描述：评价等级被清，核实"
],
"transferToId": []
},
{
"id": "7372089803031971859",
"questionTypeId": "1038827",
"utcOffset": 0,
"questionDesc": "店铺 ID: 171436113\nshopID: 171436113\n问题描述：用户有多个流量推广金-100的，昨天有个成功使用了；今天充值后未使用，辛苦核实\n",
"priority": 3,
"larkId": "oc_edf74dfd445218177c2df552c179eedf",
"questionAgentId": "100088479",
"questionAgentEmail": "2371330013@qq.com",
"oncallAgentId": "0",
"oncallAgentEmail": "yangrui.yj@bytedance.com",
"createdAt": "2024-05-23 15:13:34",
"closedAt": "2024-05-24 11:01:43",
"firstResponseAt": "2024-05-23 15:32:50",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-24 11:01:43",
"questionTypeName": "商家任务中心/新手训练营",
"questionAgentName": "左学川",
"oncallAgentName": "杨瑞",
"handleComment": "",
"optimizeTypes": "客服工单完结",
"questionSource": 1,
"imgUrls": [
"https://lf26-csp-sign.bytetos.com/tos-cn-i-scl3phc04j/725a9ccfb6884cbdb1d55bd19ae889ed?lk3s=8097f819&x-expires=1716866935&x-signature=9ff8fHEzAyQZZVa9Qnqxh%2FTwrmE%3D",
"https://lf3-csp-sign.bytetos.com/tos-cn-i-scl3phc04j/e610a0964ee547dc8f6d9c6d5f076741?lk3s=8097f819&x-expires=1716866935&x-signature=0mzuytcqT8VJW8pojLPbUaCM3o8%3D",
"https://lf3-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/15c1112798629a6b7d40691cc99b7fae1716431178373.png?lk3s=8097f819&x-expires=1716866935&x-signature=Gr4liQeX2X5EgpR3B3Fi%2FNyu2Hw%3D",
"https://lf3-csp-sign.bytetos.com/tos-cn-i-scl3phc04j/adbb46a2b3154c84afc1326fbfb0435b?lk3s=8097f819&x-expires=1716866935&x-signature=OC4XeDjn4NKakOGxmWLi3Z%2F0FHg%3D",
"https://lf6-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/73bb6d345050681f54db5ee36a309cda1716431313187.png?lk3s=8097f819&x-expires=1716866935&x-signature=beoONtL55C7PB908DK5cM7zPsIw%3D",
"https://lf9-csp-sign.bytetos.com/tos-cn-i-scl3phc04j/8d5574d63fe149e08f2bc2d8afb29874?lk3s=8097f819&x-expires=1716866935&x-signature=zjRIENfyn1U8rvOq37anvuWjGjk%3D",
"https://lf3-csp-sign.bytetos.com/tos-cn-i-scl3phc04j/5ca84617539b4ca4803584a59c89a7a3?lk3s=8097f819&x-expires=1716866935&x-signature=hKgnsZCoYj3P08W7YNMELDa5oB8%3D",
"https://lf3-csp-sign.bytetos.com/tos-cn-i-scl3phc04j/fda025b27ad542d79c0c2814b2b681f5?lk3s=8097f819&x-expires=1716866935&x-signature=NeSAtshn%2B4XLn0iTLvELyZHtNx4%3D",
"https://lf3-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/b180e37b2f87fdb1d0f575478e41f8641716431665318.png?lk3s=8097f819&x-expires=1716866935&x-signature=hTez0io%2FUzxouQ2TgOVY5HPDcRU%3D",
"https://lf9-csp-sign.bytetos.com/tos-cn-i-scl3phc04j/2f8382d911094deaa82432a26b787f06?lk3s=8097f819&x-expires=1716866935&x-signature=MEISCr2mcpkSnjIxFoNvXhuXlLQ%3D"
],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "",
"fullQuestionTypeNames": "店铺运营/研发/商家任务中心/新手训练营",
"questionDescRecords": [
"店铺 ID: 171436113\nshopID: 171436113\n问题描述：用户有多个流量推广金-100的，昨天有个成功使用了；今天充值后未使用，辛苦核实"
],
"transferToId": []
},
{
"id": "7372090712021534759",
"questionTypeId": "1324516",
"utcOffset": 0,
"questionDesc": "\n问题描述：工单：W202405221640480499306\n店铺：139606006\n商品ID：3661204545431845481\n商家问题：达人秀，展示的是别的店铺的其他商品\n你的思路：辛苦看看\n",
"priority": 3,
"larkId": "oc_2959f3e866c3832a33e10225e3c4fbc9",
"questionAgentId": "100080672",
"questionAgentEmail": "1368022924@qq.com",
"oncallAgentId": "0",
"oncallAgentEmail": "gezhefeng@bytedance.com,tantianle.2021@bytedance.com,xuejianhang@bytedance.com",
"createdAt": "2024-05-23 15:17:06",
"closedAt": "2024-05-26 23:32:01",
"firstResponseAt": "2024-05-23 15:30:29",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-26 23:32:01",
"questionTypeName": "消费者业务-短视频（挂车展示/电商锚点）",
"questionAgentName": "陈丽杰",
"oncallAgentName": "葛浙奉,檀天乐,薛建杭",
"handleComment": "",
"optimizeTypes": "【产运，研发】需要人工处理",
"questionSource": 1,
"imgUrls": [
"https://lf6-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/3fd9baffa297dd9b74dc55084113da641716365787582.jpg?lk3s=8097f819&x-expires=1716866935&x-signature=uvrWiY4tWFcOq5gs%2FxbjtzWwVSo%3D",
"https://lf3-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/ff6db4336e4b9b4559085ede5c37252e1716365804460.png?lk3s=8097f819&x-expires=1716866935&x-signature=4bgkaFkIGp0yHJIoEHThmfMfGq0%3D",
"https://lf26-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/ff6db4336e4b9b4559085ede5c37252e1716365810188.png?lk3s=8097f819&x-expires=1716866935&x-signature=4f5Af9zHfYkmRt2J3ohjkf5goJ0%3D"
],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "无",
"fullQuestionTypeNames": "带货推广/研发/消费者业务-短视频（挂车展示/电商锚点）",
"questionDescRecords": [
"工单：W202405221640480499306\n店铺：139606006\n商品ID：3661204545431845481\n商家问题：达人秀，展示的是别的店铺的其他商品\n你的思路：辛苦看看"
],
"transferFromId": "7372087204509648932",
"transferToId": []
},
{
"id": "7372092419729033243",
"questionTypeId": "1362074",
"utcOffset": 0,
"questionDesc": "shopID: 73046821\n达人 UID: 96567056276\n问题描述：shopid：73046821\nuid：96567056276同学辛苦看下用户红包\n充值金额是17000，目前只是用了不到1000 的金额，目前账户余额只有11000左右的金额，差额在5000辛苦看下，18号的活动均已经过期了，\n\n",
"priority": 3,
"larkId": "oc_7733ff1cd9d08ebec303114c4db66a7c",
"questionAgentId": "10003575",
"questionAgentEmail": "liuting.lt@jiyunhudong.com",
"oncallAgentId": "0",
"oncallAgentEmail": "zhangchongjing.lzb@bytedance.com",
"createdAt": "2024-05-23 15:23:43",
"closedAt": "2024-05-24 13:30:15",
"firstResponseAt": "2024-05-23 15:56:37",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-24 13:30:14",
"questionTypeName": "百应后台营销类问题(红包/主播券/直播间福利任务)",
"questionAgentName": "CQC太原二线-刘婷",
"oncallAgentName": "张翀景",
"handleComment": "",
"optimizeTypes": "【商客服】联系错buzz、【研发】技术bug-服务端",
"questionSource": 4,
"imgUrls": [
"https://lf26-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/a2acc1a0140f427ba69c50a1576a7cd2?lk3s=8097f819&x-expires=1716866935&x-signature=GdsNv%2BZ7rHkD4poUWJKYvH3SCFs%3D",
"https://lf26-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/cac376376ac949019750e0d0d89d99ba?lk3s=8097f819&x-expires=1716866935&x-signature=T8g1TtLA0siCMq7B2DES2MDsM3c%3D",
"https://lf6-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/d7e1c8e906444daabcad7abf8f1643c4?lk3s=8097f819&x-expires=1716866935&x-signature=g546CgKq03R13x9TqpZMj2b0XgU%3D",
"https://lf3-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/8aa8069a621f4ce6afa05c6d3e56901c?lk3s=8097f819&x-expires=1716866935&x-signature=%2Bxo%2B5YB1gQgQN8NKUbF7sRZNAzE%3D",
"https://lf6-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/9d6d3275e99e45a3ab528e4903001ac7?lk3s=8097f819&x-expires=1716866935&x-signature=F%2Bo7nLRfrSN94LXuQJ%2BBACVEvRQ%3D",
"https://lf9-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/a64c01865a6989f82460432104bc609b1716190901173.jpg?lk3s=8097f819&x-expires=1716866935&x-signature=OLfdGC9xYuKjOkMySYmqPohYgvY%3D"
],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "无",
"fullQuestionTypeNames": "营销推广/研发/百应后台营销类问题(红包/主播券/直播间福利任务)",
"questionDescRecords": [
"shopID: 73046821\n达人 UID: 96567056276\n问题描述：shopid：73046821\nuid：96567056276同学辛苦看下用户红包\n充值金额是17000，目前只是用了不到1000 的金额，目前账户余额只有11000左右的金额，差额在5000辛苦看下，18号的活动均已经过期了，"
],
"transferFromId": "7372081938187683850",
"transferToId": []
},
{
"id": "7372092986827474955",
"questionTypeId": "1041798",
"utcOffset": 0,
"questionDesc": "shopID: 127918966\n订单 ID: 1111111111111111111\n商品 ID: 3682351365260181846 \n达人 UID: 3364955702427896\n\n\n问题描述：直播间ID：（7371707473079716643）达人ID：（3364955702427896）问题描述：（用户直播时小黄车全部掉车，辛苦核实原因，其中的两个商品ID：3682351365260181846 3685848495195029746 ）\n",
"priority": 3,
"larkId": "oc_9d6abe421e54b5cbf7796556b5681819",
"questionAgentId": "100089260",
"questionAgentEmail": "1525801009@qq.com",
"oncallAgentId": "0",
"oncallAgentEmail": "nizhiqiang.rd@bytedance.com",
"createdAt": "2024-05-23 15:25:55",
"closedAt": "2024-05-24 10:05:27",
"firstResponseAt": "2024-05-23 18:52:47",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-24 10:05:27",
"questionTypeName": "前台业务-直播间达人侧",
"questionAgentName": "七星成都二线-刘洋",
"oncallAgentName": "倪志强",
"handleComment": "",
"optimizeTypes": "【商客服】信息不足,暂停跟进",
"questionSource": 4,
"imgUrls": [
"https://lf6-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/de904d2ed34e4f43842063afcf289690?lk3s=8097f819&x-expires=1716866935&x-signature=IKjxM2jXsN1wTBtY5oO%2BIWAQ0u8%3D",
"https://lf9-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/879bd7a8d4704ae29b00b14a5cdaa00f?lk3s=8097f819&x-expires=1716866935&x-signature=lceSVewXEmYEF1yNvRTSMjkMptM%3D",
"https://lf6-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/0521f0954024ec9e1d5e2cc2b1eda5dd1716437346980.jpg?lk3s=8097f819&x-expires=1716866935&x-signature=8FRbTSENXCOfYnnuRg9FhXV2jOY%3D",
"https://lf26-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/a91d9781e9f4fcc2d0fb5f39a6b2973c1716437350235.jpg?lk3s=8097f819&x-expires=1716866935&x-signature=qtatCOb50gA%2BdW5NHzNb0Yi9QsA%3D",
"https://lf26-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/7d98db651bc850693a2bec84bdb3aa181716437339129.jpg?lk3s=8097f819&x-expires=1716866935&x-signature=xXe0iADEYGF%2F4wMwOF1Ng%2Fh%2F%2BSc%3D",
"https://lf3-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/a42db8ebc4b9dd93b14d287f351a996f1716437344147.jpg?lk3s=8097f819&x-expires=1716866935&x-signature=BdDPNGr6rqtrNt3t%2BmVuMWJdPNs%3D"
],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "无",
"fullQuestionTypeNames": "带货推广/研发/前台业务-直播间达人侧",
"questionDescRecords": [
"shopID: 127918966\n订单 ID: 1111111111111111111\n商品 ID: 3682351365260181846 \n达人 UID: 3364955702427896\n\n\n问题描述：直播间ID：（7371707473079716643）达人ID：（3364955702427896）问题描述：（用户直播时小黄车全部掉车，辛苦核实原因，其中的两个商品ID：3682351365260181846 3685848495195029746 ）"
],
"transferFromId": "7372092643838265407",
"transferToId": []
},
{
"id": "7372094693833705483",
"questionTypeId": "1362074",
"utcOffset": 0,
"questionDesc": "\n问题描述：店铺：76217617\n抖音UID：1170357780484909\n问题：达人红包在5月8号充值5000,14号充值5000，总共一万元。每批次只消耗了很少的金额，商家计算消耗总额只有2445.31元 但是目前可用红包资金只有五百多元。 辛苦转达人营销-红包核实下\n",
"priority": 3,
"larkId": "oc_7bca6ac524023f96991897d2cb1ab4c4",
"questionAgentId": "10006765",
"questionAgentEmail": "houjin.19941013@jiyunhudong.com",
"oncallAgentId": "0",
"oncallAgentEmail": "zhangchongjing.lzb@bytedance.com",
"createdAt": "2024-05-23 15:32:33",
"firstResponseAt": "2024-05-23 15:36:07",
"status": 100,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-23 15:36:07",
"questionTypeName": "百应后台营销类问题(红包/主播券/直播间福利任务)",
"questionAgentName": "侯进-二线店铺运营组-9022",
"oncallAgentName": "张翀景",
"handleComment": "",
"optimizeTypes": "",
"questionSource": 1,
"imgUrls": [
"https://lf3-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/f14f65866bf3e066b52e5a03170a032e1716274135062.png?lk3s=8097f819&x-expires=1716866935&x-signature=kRclH0%2BzlOFE63umgNjDkJeOmZ4%3D",
"https://lf6-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/bab1ea7249d3f4a5afb772949d9a21ce1716274164042.png?lk3s=8097f819&x-expires=1716866935&x-signature=aLOVX6wUUvA8d7K3tunhZoVc1C0%3D",
"https://lf9-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/ec457d3219ba909e153b5ed4561735f61716274219641.png?lk3s=8097f819&x-expires=1716866935&x-signature=agL2B%2FJ9o75de12F2QXpCnjloG0%3D",
"https://lf3-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/dee24c8908dccebbd39d89086a48dfc01716274276021.png?lk3s=8097f819&x-expires=1716866935&x-signature=ojnQOaD5fnwCbP%2BUuLbIS69bPpU%3D",
"https://lf3-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/2730bc484e719fafdccf394681f43efc1716274552378.png?lk3s=8097f819&x-expires=1716866935&x-signature=ucwSNgXl7Cmb0BvMMGrVV0vNdnY%3D",
"https://lf26-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/6eeedbaafa63adc2da27a7e203b899391716274564573.png?lk3s=8097f819&x-expires=1716866935&x-signature=YOCiZlEUOSFNhS5jPFyJC2W30n0%3D",
"https://lf3-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/2b3c0dd00956576571b8d831ecf8b4261716274587514.png?lk3s=8097f819&x-expires=1716866935&x-signature=0X4HTSdnzQIJAMGYpHdhQ5c2yXA%3D",
"https://lf6-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/d15cd95706fcdbb62dda003103824b061716274637001.png?lk3s=8097f819&x-expires=1716866935&x-signature=VMmc90fpJ5MpywJ93PCRn5QavxU%3D",
"https://lf9-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/0dc9b40b9d2fabdd3b564c86a50628b11716274680081.png?lk3s=8097f819&x-expires=1716866935&x-signature=l%2Fv6rXP3uGo1ljVsbTC2DuGQP7w%3D",
"https://lf6-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/8dab51560744da92deee2da5323f2cfd1716274685348.png?lk3s=8097f819&x-expires=1716866935&x-signature=xLW7bwxSNeGYhs9ouhcW9OjUc6U%3D",
"https://lf3-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/5b423262375a5508fe0e7786091a84491716274733955.png?lk3s=8097f819&x-expires=1716866935&x-signature=mE6eMy6j%2FLOuFAIvHuDWuWmJgOo%3D",
"https://lf26-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/8314d0c4091843b44dfb847b035229631716274764195.png?lk3s=8097f819&x-expires=1716866935&x-signature=wjYOM8nf2jANA66rBA%2BLe%2FmyrsI%3D",
"https://lf26-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/5ab413181ce21733b3ff5228e3adacd91716275128193.png?lk3s=8097f819&x-expires=1716866935&x-signature=yZf4H88bLWF2TGYI0K%2BoTR8haiQ%3D",
"https://lf26-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/73bc24f98860564205a227e96a2047091716275184531.png?lk3s=8097f819&x-expires=1716866935&x-signature=JshssPMaTSd2q2DPGWkIb776LrU%3D",
"https://lf6-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/7530fe42c276a01e72ae2869b0d1da471716275382017.jpg?lk3s=8097f819&x-expires=1716866935&x-signature=4z7nRhNgoatYLYqvID78QJp2fEQ%3D",
"https://lf26-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/b00bb25898f3dc32f9a1b9b7f0620ee61716275384378.png?lk3s=8097f819&x-expires=1716866935&x-signature=Azd1grnWuXpC1K1GtbL%2B%2FfLPRqo%3D",
"https://lf3-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/19a92a03b8ca1cec488aa846033c41921716275393502.png?lk3s=8097f819&x-expires=1716866935&x-signature=W2GdylGlianC%2BJ9JfmiNwVkZBqs%3D",
"https://lf26-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/a3de135b4777951db7d812998a4fee021716288715128.jpg?lk3s=8097f819&x-expires=1716866935&x-signature=LYoEZtFM0ihEffQYe9wvjPejPT0%3D",
"https://lf3-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/e76926e5f0c89c9f798f30ac5bedc3fb1716288714968.jpg?lk3s=8097f819&x-expires=1716866935&x-signature=V6zYTbsIThKMeIcBIaIlzeDJJQo%3D",
"https://lf9-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/565604b9961f42a50190608e57772ecb1716288714968.jpg?lk3s=8097f819&x-expires=1716866935&x-signature=D2wULFm1UjLN3PrT513W6M2XoEI%3D",
"https://lf9-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/f300d75488a85afe58f7d79f11094f9b1716288715131.jpg?lk3s=8097f819&x-expires=1716866935&x-signature=LegPf7CYwCBWhijNKiJNSaPcLNc%3D",
"https://lf26-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/92d850de621982bb753712135c0b714c1716288834339.jpg?lk3s=8097f819&x-expires=1716866935&x-signature=fX1ftHw8P2upbG1jRjVJ8L3pnS4%3D",
"https://lf3-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/62c98e0143c6ab822eaa718d2f9ef6c21716288834420.jpg?lk3s=8097f819&x-expires=1716866935&x-signature=kzaaM8kSpLDw%2Fo5d7YITARq2V%2Fs%3D",
"https://lf9-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/41accdc8b257ead4f991bf56ba37b2891716288834443.jpg?lk3s=8097f819&x-expires=1716866935&x-signature=V1N36%2BIupOZAO2wk48ZzC5vLiYU%3D",
"https://lf26-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/d19df6be07e3d4a1c91516e77d6ca9bd1716288834581.jpg?lk3s=8097f819&x-expires=1716866935&x-signature=TEDYOlJx9XBrvvGbO4PbkuzhEs0%3D",
"https://lf6-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/551c4335ea35c80b9b14d30a371cdd131716288834510.jpg?lk3s=8097f819&x-expires=1716866935&x-signature=qbGAkBM9exHa4TF6P3z0nyvAThE%3D"
],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "无",
"fullQuestionTypeNames": "营销推广/研发/百应后台营销类问题(红包/主播券/直播间福利任务)",
"questionDescRecords": [
"店铺：76217617\n抖音UID：1170357780484909\n问题：达人红包在5月8号充值5000,14号充值5000，总共一万元。每批次只消耗了很少的金额，商家计算消耗总额只有2445.31元 但是目前可用红包资金只有五百多元。 辛苦转达人营销-红包核实下"
],
"transferFromId": "7372094559095883803",
"transferToId": []
},
{
"id": "7372096786799790143",
"questionTypeId": "1280804",
"utcOffset": 0,
"questionDesc": "shopID: 15051685\n问题描述：问题详情：咨询订单号6929803294224487557，消费者的UID104813240100\n这个会员积分显示21号有兑换产品，积分少了500，但是没有兑换记录，辛苦看看\n\n",
"priority": 3,
"larkId": "oc_c92f796dd88dd0a54029b79c988e77e8",
"questionAgentId": "10020206",
"questionAgentEmail": "zhenglan@jiyunhudong.com",
"oncallAgentId": "0",
"oncallAgentEmail": "maqixiang@bytedance.com,baiyuehui@bytedance.com,guankaiqiang@bytedance.com,wangweiguo.chn@bytedance.com",
"createdAt": "2024-05-23 15:40:40",
"closedAt": "2024-05-23 15:45:07",
"firstResponseAt": "2024-05-23 15:44:01",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-23 15:45:07",
"questionTypeName": "会员相关问题-研发",
"questionAgentName": "郑岚-商服一线值班号",
"oncallAgentName": "马齐翔,柏粤惠,管凯强,王纬国",
"handleComment": "",
"optimizeTypes": "【产品，运营】人工处理",
"questionSource": 1,
"imgUrls": [
"https://lf6-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/a07fd268334f27526b29d465a629b41c1716449289876.jpg?lk3s=8097f819&x-expires=1716866935&x-signature=b98lMV0kx2b9TB45cDjszN%2FE98E%3D",
"https://lf6-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/e3462198a310497dfdf9a7473f8d03d81716449292937.jpg?lk3s=8097f819&x-expires=1716866935&x-signature=Igiq%2FL0aJAOP48EUu0HuOi2YP6M%3D"
],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "无",
"fullQuestionTypeNames": "店铺运营/研发/会员相关问题-研发",
"questionDescRecords": [
"shopID: 15051685\n问题描述：问题详情：咨询订单号6929803294224487557，消费者的UID104813240100\n这个会员积分显示21号有兑换产品，积分少了500，但是没有兑换记录，辛苦看看"
],
"transferFromId": "7372093776606529572",
"transferToId": []
},
{
"id": "7372098839676717092",
"questionTypeId": "1441872",
"utcOffset": 0,
"questionDesc": "\n问题描述：用户问题：商品ID3684745244747890977 不显示新品标签\n店铺ID\n111012286\n",
"priority": 3,
"larkId": "oc_bbbc6940a776f9960fd85d93f077ba14",
"questionAgentId": "100054820",
"questionAgentEmail": "591210255@qq.com",
"oncallAgentId": "0",
"oncallAgentEmail": "guozhitong.wszt@bytedance.com",
"createdAt": "2024-05-23 15:48:38",
"closedAt": "2024-05-24 11:18:52",
"firstResponseAt": "2024-05-23 15:50:33",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-24 11:18:52",
"questionTypeName": "抖店-经营-商品成长",
"questionAgentName": "姜浩然",
"oncallAgentName": "郭志通",
"handleComment": "",
"optimizeTypes": "【产运，研发】需要人工处理",
"questionSource": 1,
"imgUrls": [
"https://lf3-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/58067cfea21f46c49e787fa13d81e032?lk3s=8097f819&x-expires=1716866935&x-signature=0fV0pFDi%2FgywtojdDN7YPOqRh%2Bs%3D",
"https://lf26-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/c04a7a7e13ba4c879376ea0d64871f82?lk3s=8097f819&x-expires=1716866935&x-signature=UAKfGqkOd2ileLDMbarVXhbLX7E%3D",
"https://lf9-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/86394dcdbf39494498757c9abc5ca835?lk3s=8097f819&x-expires=1716866935&x-signature=ktqWLnmiwx6Ksb6itZsd3SEMA04%3D",
"https://lf3-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/08e401e781d64a63826c1a8ddb76cb3c?lk3s=8097f819&x-expires=1716866935&x-signature=L5jAMeB%2BS%2BRdeLdBFPPPUFaKTO8%3D"
],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "无",
"fullQuestionTypeNames": "入驻发品/研发/抖店-经营-商品成长",
"questionDescRecords": [
"用户问题：商品ID3684745244747890977 不显示新品标签\n店铺ID\n111012286"
],
"transferFromId": "7372082653735946294",
"transferToId": []
},
{
"id": "7372099678193584138",
"questionTypeId": "1346951",
"utcOffset": 0,
"questionDesc": "达人 UID: 3678020359086539227\n\n问题描述：用户表示抖音商城一直无法打开，但是其他功能一切正常\n",
"priority": 3,
"larkId": "oc_8d4edb52ac759be7dcbe9d7c7665498e",
"questionAgentId": "10064846",
"questionAgentEmail": "wangxinghua.123@jiyunhudong.com",
"oncallAgentId": "0",
"oncallAgentEmail": "feiyiming@bytedance.com,liujiawei.711@bytedance.com,zhouchengcheng.amy@bytedance.com,qiesai@bytedance.com",
"createdAt": "2024-05-23 15:51:53",
"closedAt": "2024-05-23 16:53:53",
"firstResponseAt": "2024-05-23 16:30:16",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-23 16:53:52",
"questionTypeName": "抖音/抖极电商搜索-研发",
"questionAgentName": "CQC太原工单-王兴华",
"oncallAgentName": "费一鸣,刘佳伟,周城程,郄赛",
"handleComment": "",
"optimizeTypes": "【风控】正确拦截",
"questionSource": 0,
"imgUrls": [
"https://lf9-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/9f7445d79c0d477a80c0dff9cffe1948?lk3s=8097f819&x-expires=1716866935&x-signature=rDy0bMdHStiWxZsYPGleJXHxTPE%3D",
"https://lf9-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/70970b51273e4e51ac55f432c9fe538e?lk3s=8097f819&x-expires=1716866935&x-signature=34NR%2BNJh1W6FpT0ZqT8UgBUD2jQ%3D",
"https://lf26-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/ccb774fa986e4de8b0994cc23cb973bd?lk3s=8097f819&x-expires=1716866935&x-signature=vMhg9q4vy3f53KChiJhECGUsic4%3D",
"https://lf3-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/34881776b1a640e681b25f2af45cb7f9?lk3s=8097f819&x-expires=1716866935&x-signature=t6CA2r941pn0qYEiUYOO0iSmaxE%3D"
],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "无",
"fullQuestionTypeNames": "店铺运营/研发/抖音/抖极电商搜索-研发",
"questionDescRecords": [
"达人 UID: 3678020359086539227\n\n问题描述：用户表示抖音商城一直无法打开，但是其他功能一切正常"
],
"transferFromId": "7372083216468936754",
"transferToId": []
},
{
"id": "7372100297625176105",
"questionTypeId": "1013297",
"utcOffset": 0,
"questionDesc": "shopID: 53288704\n达人 UID: 1469406513464099\n问题描述：uid：1469406513464099\n达人券已作废/过期，辛苦看看能否协助回充一下，头部达人大场直播，资金周转不来了\nID:7372025555703283980\nID:7372023235197059364\nID:7371998655131435318\nID:7371996664746311999\n\n",
"priority": 3,
"larkId": "oc_3deb553fafe398e6d721c409c0e2661b",
"questionAgentId": "10006651",
"questionAgentEmail": "fengna.0417@jiyunhudong.com",
"oncallAgentId": "0",
"oncallAgentEmail": "zhubeiyi.1024@bytedance.com",
"createdAt": "2024-05-23 15:54:17",
"closedAt": "2024-05-23 18:04:17",
"firstResponseAt": "2024-05-23 18:04:17",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-23 18:04:16",
"questionTypeName": "营销(促销、优惠券)-研发",
"questionAgentName": "CQC太原二线-冯娜",
"oncallAgentName": "朱倍仪",
"handleComment": "",
"optimizeTypes": "客服工单完结",
"questionSource": 4,
"imgUrls": [],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "无",
"fullQuestionTypeNames": "营销推广/研发/营销(促销、优惠券)-研发",
"questionDescRecords": [
"shopID: 53288704\n达人 UID: 1469406513464099\n问题描述：uid：1469406513464099\n达人券已作废/过期，辛苦看看能否协助回充一下，头部达人大场直播，资金周转不来了\nID:7372025555703283980\nID:7372023235197059364\nID:7371998655131435318\nID:7371996664746311999"
],
"transferFromId": "7372056231102154803",
"transferToId": []
},
{
"id": "7372105328835430409",
"questionTypeId": "1460600",
"utcOffset": 0,
"questionDesc": "\n问题描述：我现在抖音商城的积分兑换。用不了了。说是到达上限。上限是1000。我才47\n",
"priority": 3,
"larkId": "oc_709ca7eca19077d850bfc33baaddba12",
"questionAgentId": "100073443",
"questionAgentEmail": "1251925625@qq.com",
"oncallAgentId": "0",
"oncallAgentEmail": "zhaohao.9426@bytedance.com",
"createdAt": "2024-05-23 16:13:49",
"closedAt": "2024-05-23 16:35:40",
"firstResponseAt": "2024-05-23 16:35:04",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-23 16:35:40",
"questionTypeName": "平台增长(付费会员,省钱卡,单单返,裂变,抖积分)",
"questionAgentName": "博岳保定1.5线-崔雍泽",
"oncallAgentName": "赵昊",
"handleComment": "",
"optimizeTypes": "【产运，研发】需要人工处理",
"questionSource": 0,
"imgUrls": [
"https://lf26-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/a392ebaea9214d2db0c135cde36c6af5?lk3s=8097f819&x-expires=1716866935&x-signature=5GquHqQbpElULvu7N5LmlV9DO2E%3D",
"https://lf9-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/936a40bb7d0a4c9eb986f07b08160ad9?lk3s=8097f819&x-expires=1716866935&x-signature=gziL7lq%2Fi%2FW4G10Gqoc8%2F788n3c%3D",
"https://lf26-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/c445bc8e0b194284a761323ead47b157?lk3s=8097f819&x-expires=1716866935&x-signature=OKU%2F%2FKExOyUN7GNkyJk0sHZF86s%3D",
"https://lf26-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/c323bb36d055419cb6a07e053f7cad60?lk3s=8097f819&x-expires=1716866935&x-signature=TRcaS2BUZSNRa7afkhGkFGUmAJ4%3D",
"https://lf6-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/5907dc5a45184586b0e37d1bb9e86215?lk3s=8097f819&x-expires=1716866935&x-signature=pvnRYR5Mt763Wqlv2EW%2BTdDdNI0%3D",
"https://lf9-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/00b5d331571048b580e3b932828ff465?lk3s=8097f819&x-expires=1716866935&x-signature=wnUloYfQXkdtNgbaLsHLetrB4vY%3D",
"https://lf26-csp-sign.bytetos.com/tos-cn-v-5f73e7/ogDZUYIIQBAMLynezcLEdfCletKwF1O7GCXrgr?lk3s=8097f819&x-expires=1716866935&x-signature=aJyJqv6CzcZm9TmmVpHqtUuc1JQ%3D&mime_type=video_mp4"
],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "",
"fullQuestionTypeNames": "营销推广/研发/平台增长(付费会员,省钱卡,单单返,裂变,抖积分)",
"questionDescRecords": [
"我现在抖音商城的积分兑换。用不了了。说是到达上限。上限是1000。我才47"
],
"transferToId": []
},
{
"id": "7372105473975945235",
"questionTypeId": "1362074",
"utcOffset": 0,
"questionDesc": "shopID: 3521058974996688\n达人 UID: 3521058974996688\n问题描述：uid：3521058974996688\nshopid：117883892\n辛苦看下用户反馈，界面显示返款成功，但是未到可提现余额中，有1万的差额\n",
"priority": 3,
"larkId": "oc_7d7bb23548caad05f2a92c19acfbe8ab",
"questionAgentId": "10003575",
"questionAgentEmail": "liuting.lt@jiyunhudong.com",
"oncallAgentId": "0",
"oncallAgentEmail": "zhangchongjing.lzb@bytedance.com",
"createdAt": "2024-05-23 16:14:23",
"closedAt": "2024-05-23 16:28:27",
"firstResponseAt": "2024-05-23 16:28:27",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-23 16:28:27",
"questionTypeName": "百应后台营销类问题(红包/主播券/直播间福利任务)",
"questionAgentName": "CQC太原二线-刘婷",
"oncallAgentName": "张翀景",
"handleComment": "",
"optimizeTypes": "客服工单完结",
"questionSource": 4,
"imgUrls": [
"https://lf3-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/3cb272a050a14b3dacf2d31795b0c556?lk3s=8097f819&x-expires=1716866935&x-signature=xJNvAjcxh1dZbvPRNJd79HXQNyw%3D",
"https://lf3-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/9be9eb37d9384e4ab71c46996cd16095?lk3s=8097f819&x-expires=1716866935&x-signature=h2DmuJT%2BNO2tNPziaof%2BB9%2FF9a8%3D",
"https://lf9-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/a7d7a5c5fec745c9b55b60ee37fe768b?lk3s=8097f819&x-expires=1716866935&x-signature=3IIl%2Fnt%2F9Q4ReC07uwvd4ajBVTc%3D",
"https://lf26-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/a24538b69cc342468e9ac0210db64234?lk3s=8097f819&x-expires=1716866935&x-signature=lsWT5NqvzT2m2eV%2B%2BM3vjp47%2FLk%3D",
"https://lf3-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/d0285ef18dec4b3faa962ed0b50f6693?lk3s=8097f819&x-expires=1716866935&x-signature=LqU8%2BITRx6qO7wbU78jGdcJp5Mg%3D",
"https://lf26-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/4c5f087538914dfba1be837b865e1aa4?lk3s=8097f819&x-expires=1716866935&x-signature=KQSh940KVAHPlqoadv1De18f3hk%3D"
],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "无",
"fullQuestionTypeNames": "营销推广/研发/百应后台营销类问题(红包/主播券/直播间福利任务)",
"questionDescRecords": [
"shopID: 3521058974996688\n达人 UID: 3521058974996688\n问题描述：uid：3521058974996688\nshopid：117883892\n辛苦看下用户反馈，界面显示返款成功，但是未到可提现余额中，有1万的差额"
],
"transferFromId": "7372085843164399643",
"transferToId": []
},
{
"id": "7372109651510298662",
"questionTypeId": "1280804",
"utcOffset": 0,
"questionDesc": "shopID: 30175573\n问题描述：商家反馈需要开通短信营销功能，但是无法开通，提示网络异常，请稍后重试，辛苦核实原因\n",
"priority": 3,
"larkId": "oc_2241ef5a041d6cb6abd0b031a760fd71",
"questionAgentId": "10007203",
"questionAgentEmail": "libing.3287559@jiyunhudong.com",
"oncallAgentId": "0",
"oncallAgentEmail": "maqixiang@bytedance.com,baiyuehui@bytedance.com,guankaiqiang@bytedance.com,wangweiguo.chn@bytedance.com",
"createdAt": "2024-05-23 16:30:35",
"closedAt": "2024-05-23 17:52:27",
"firstResponseAt": "2024-05-23 17:52:27",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-23 17:52:27",
"questionTypeName": "会员相关问题-研发",
"questionAgentName": "李冰",
"oncallAgentName": "马齐翔,柏粤惠,管凯强,王纬国",
"handleComment": "",
"optimizeTypes": "客服工单完结",
"questionSource": 3,
"imgUrls": [
"https://lf9-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/81a10fd94820d60c4ef62ed50d03e89c1716365891619.png?lk3s=8097f819&x-expires=1716866935&x-signature=CF1da%2FjWA9J0UVyezhBwp6BEgNQ%3D"
],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "无",
"fullQuestionTypeNames": "店铺运营/研发/会员相关问题-研发",
"questionDescRecords": [
"shopID: 30175573\n问题描述：商家反馈需要开通短信营销功能，但是无法开通，提示网络异常，请稍后重试，辛苦核实原因"
],
"transferFromId": "7372093251555166247",
"transferToId": []
},
{
"id": "7372111414825060406",
"questionTypeId": "1265286",
"utcOffset": 0,
"questionDesc": "达人 UID: 98929712426\n问题描述：达人这个任务一直无法完成，点进去之后浏览完了，还是显示任务未完成，卸载抖音后也不行\n",
"priority": 3,
"larkId": "oc_a2ffa81c561d90cd1af3d173586ad652",
"questionAgentId": "100088712",
"questionAgentEmail": "1219322116@qq.com",
"oncallAgentId": "0",
"oncallAgentEmail": "hejianzao@bytedance.com,huangchenhong@bytedance.com",
"createdAt": "2024-05-23 16:37:26",
"closedAt": "2024-05-26 16:43:03",
"firstResponseAt": "2024-05-23 17:39:15",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-26 16:43:03",
"questionTypeName": "作者成长(作者任务、百应作者成长)",
"questionAgentName": "七星成都二线-王腾龙",
"oncallAgentName": "何建造,黄晨洪",
"handleComment": "",
"optimizeTypes": "【研发】技术bug-服务端",
"questionSource": 4,
"imgUrls": [
"https://lf6-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/108c24e885514c24a386efd6c0769342?lk3s=8097f819&x-expires=1716866935&x-signature=00czF4o6aCG0QPoiedqdRKOzfrM%3D",
"https://lf3-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/892b76afecb7435fbb896f7634319987?lk3s=8097f819&x-expires=1716866935&x-signature=C067M1iPf7qX41zBO9QlzO6fMks%3D"
],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "",
"fullQuestionTypeNames": "带货推广/研发/作者成长(作者任务、百应作者成长)",
"questionDescRecords": [
"达人 UID: 98929712426\n问题描述：达人这个任务一直无法完成，点进去之后浏览完了，还是显示任务未完成，卸载抖音后也不行"
],
"transferToId": []
},
{
"id": "7372112412217968650",
"questionTypeId": "1324522",
"utcOffset": 0,
"questionDesc": "shopID: 145992919\n订单 ID: 6930107892576228802\n问题描述：店铺id：145992919\n商品id：3664898584534488522\n商家店铺状态正常，后台也没有查询到有限单管控，但是店内商品无法下单，显示已抢光，辛苦帮忙看看具体原因\n",
"priority": 3,
"larkId": "oc_e8651fd698ab3b116bb4b046a84520fb",
"questionAgentId": "100033027",
"questionAgentEmail": "luwanmei@jiyunhudong.com",
"oncallAgentId": "0",
"oncallAgentEmail": "menghao.richard@bytedance.com,meizhijie@bytedance.com,zhangjingyi.holic@bytedance.com,wujinwo@bytedance.com,liujiahui.19960412@bytedance.com",
"createdAt": "2024-05-23 16:41:18",
"closedAt": "2024-05-23 16:51:52",
"firstResponseAt": "2024-05-23 16:44:56",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-23 16:51:51",
"questionTypeName": "消费者业务-商详",
"questionAgentName": "卢万美",
"oncallAgentName": "孟浩,梅志杰,张静漪,巫金沃,刘嘉慧",
"handleComment": "",
"optimizeTypes": "【产运】产品设计问题",
"questionSource": 1,
"imgUrls": [
"https://lf9-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/758f3661eee8d6a05a08e0ce163a7e5b1716452349191.jpg?lk3s=8097f819&x-expires=1716866935&x-signature=CCIrF%2F6VLYR4jpUXKosywdVRxjw%3D"
],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "无",
"fullQuestionTypeNames": "带货推广/研发/消费者业务-商详",
"questionDescRecords": [
"shopID: 145992919\n订单 ID: 6930107892576228802\n问题描述：店铺id：145992919\n商品id：3664898584534488522\n商家店铺状态正常，后台也没有查询到有限单管控，但是店内商品无法下单，显示已抢光，辛苦帮忙看看具体原因"
],
"transferFromId": "7372109099485366283",
"transferToId": []
},
{
"id": "7372113522492999718",
"questionTypeId": "1460600",
"utcOffset": 0,
"questionDesc": "\n问题描述：购物后积分未增加\n积分支付未增加\n",
"priority": 3,
"larkId": "oc_db4151cc1b39966e9757f3e96f5e539f",
"questionAgentId": "100082461",
"questionAgentEmail": "2905717702@qq.com",
"oncallAgentId": "0",
"oncallAgentEmail": "zhaohao.9426@bytedance.com",
"createdAt": "2024-05-23 16:45:37",
"closedAt": "2024-05-23 17:19:08",
"firstResponseAt": "2024-05-23 16:47:44",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-23 17:19:08",
"questionTypeName": "平台增长(付费会员,省钱卡,单单返,裂变,抖积分)",
"questionAgentName": "美宸邯郸在线组长-江涛",
"oncallAgentName": "赵昊",
"handleComment": "",
"optimizeTypes": "【商客服】联系错buzz",
"questionSource": 0,
"imgUrls": [
"https://lf26-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/b5e0bb7906b442e291e0e7f61a2a9f5a?lk3s=8097f819&x-expires=1716866935&x-signature=oouN56Mx5O7IkQYS04DzMpE6uTY%3D",
"https://lf3-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/35030b45b5f544e4b72dfb4676814ed3?lk3s=8097f819&x-expires=1716866935&x-signature=oa739xwcz2YjfHZUne02MePewd4%3D",
"https://lf9-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/b77f3a9485fa4fde9cc8b45dcfc1a903?lk3s=8097f819&x-expires=1716866935&x-signature=4IHh78fn7e5XKZ952vaTEKuZGyM%3D"
],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "",
"fullQuestionTypeNames": "营销推广/研发/平台增长(付费会员,省钱卡,单单返,裂变,抖积分)",
"questionDescRecords": [
"购物后积分未增加\n积分支付未增加"
],
"transferToId": []
},
{
"id": "7372113546986915881",
"questionTypeId": "1441872",
"utcOffset": 0,
"questionDesc": "\n问题描述：商品ID（3685466943361515682、3678388057494651074是新品但不能在店铺新品展示\n",
"priority": 3,
"larkId": "oc_135c9c876999a0a4683ab3e3b1e23446",
"questionAgentId": "100088478",
"questionAgentEmail": "2536877266@qq.com",
"oncallAgentId": "0",
"oncallAgentEmail": "guozhitong.wszt@bytedance.com",
"createdAt": "2024-05-23 16:45:42",
"closedAt": "2024-05-25 11:41:03",
"firstResponseAt": "2024-05-23 16:52:05",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-25 11:41:02",
"questionTypeName": "抖店-经营-商品成长",
"questionAgentName": "刘嘉丽",
"oncallAgentName": "郭志通",
"handleComment": "",
"optimizeTypes": "客服工单完结",
"questionSource": 1,
"imgUrls": [
"https://lf6-csp-sign.bytetos.com/ies-kefu-bytedesk/ecom_wechat/0e80d1b8-28c7-48ff-8c68-97c0d2e82655.jpg?lk3s=8097f819&x-expires=1716866935&x-signature=PYrin5brlbYKbQHw3ifwCwz%2BjMA%3D",
"https://lf9-csp-sign.bytetos.com/ies-kefu-bytedesk/ecom_wechat/44faf096-93c5-42bc-8d0e-5e88cdeb59f7.jpg?lk3s=8097f819&x-expires=1716866935&x-signature=SdfEJufV6paQxDc3NlXj0qG0Yb8%3D",
"https://lf9-csp-sign.bytetos.com/ies-kefu-bytedesk/ecom_wechat/ba2164a9-2988-4110-a1d9-8ef9b5540fcd.jpg?lk3s=8097f819&x-expires=1716866935&x-signature=gcxNq7uvEW%2F%2BAye6uMicqXiCsDI%3D",
"https://lf9-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/4c95a7be491c313db49bd366b08901361716384434279.png?lk3s=8097f819&x-expires=1716866935&x-signature=AYI51WxRH2IryUOm7f3HNHCXVh0%3D",
"https://lf3-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/d49d1db04afffeddffe8551e1caeb92f1716384803683.jpg?lk3s=8097f819&x-expires=1716866935&x-signature=dbTyhNvZFV0mMvce3nKDJvLqHE4%3D",
"https://lf26-csp-sign.bytetos.com/ies-kefu-bytedesk/ecom_wechat/abb6a122-b9da-4f4a-98fc-9d37ac0a3e04.jpg?lk3s=8097f819&x-expires=1716866935&x-signature=kxAKu1ld6MrH%2FKKF2Rfb1k6zG40%3D",
"https://lf26-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/8add90bd9cc12edc143d830024fb868e1716385025615.jpg?lk3s=8097f819&x-expires=1716866935&x-signature=LNO%2BXMpg6A%2BjdIcGU4h%2BFqj61nw%3D",
"https://lf9-csp-sign.bytetos.com/ies-kefu-bytedesk/ecom_wechat/7444ed72-5752-4d14-875c-2a8c588c4d80.jpg?lk3s=8097f819&x-expires=1716866935&x-signature=PWefjwmL2hczWLmzaNz4eRe030U%3D",
"https://lf9-csp-sign.bytetos.com/ies-kefu-bytedesk/ecom_wechat/37596e1a-0b2a-427b-ac62-da2a3071413d.jpg?lk3s=8097f819&x-expires=1716866935&x-signature=5gP44d%2FpcrGc9zm8hZ9ysx8hSQo%3D",
"https://lf3-csp-sign.bytetos.com/ies-kefu-bytedesk/ecom_wechat/b388da96-a39c-4248-bb05-debb98d81d25.jpg?lk3s=8097f819&x-expires=1716866935&x-signature=QyzOvyXw7cs3nJalAbwVbCCeoc4%3D"
],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "无",
"fullQuestionTypeNames": "入驻发品/研发/抖店-经营-商品成长",
"questionDescRecords": [
"商品ID（3685466943361515682、3678388057494651074是新品但不能在店铺新品展示"
],
"transferFromId": "7372113259689674790",
"transferToId": []
},
{
"id": "7372116114693687315",
"questionTypeId": "1013283",
"utcOffset": 0,
"questionDesc": "\n问题描述：上架的产品在配饰材质选择了对应的产品。但是还是提示需要填写。帮忙看看3685880449659437326。那个琥珀（蜜蜡）就是。材质、配件材质、镶嵌材质任意一个被选择\n",
"priority": 3,
"larkId": "oc_63b1ba1d7c1ed9e8b92a2294afc72376",
"questionAgentId": "100088478",
"questionAgentEmail": "2536877266@qq.com",
"oncallAgentId": "0",
"oncallAgentEmail": "wenyuan.rd@bytedance.com",
"createdAt": "2024-05-23 16:55:40",
"closedAt": "2024-05-24 12:00:30",
"firstResponseAt": "2024-05-23 17:08:22",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-24 12:00:29",
"questionTypeName": "商品(不含审核)-研发",
"questionAgentName": "刘嘉丽",
"oncallAgentName": "文渊",
"handleComment": "",
"optimizeTypes": "客服工单完结",
"questionSource": 1,
"imgUrls": [
"https://lf26-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/0ba559933804e963f618fb79ca5733461716374997297.png?lk3s=8097f819&x-expires=1716866935&x-signature=rtC6SzBIqbnsC0JacC7Yv3xehpc%3D",
"https://lf26-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/ac2402eee3968f37154e4d2c1a8919bb1716375158935.png?lk3s=8097f819&x-expires=1716866935&x-signature=qJdaFGAK4Eb%2BO2o0IoxYLdIqxRI%3D",
"https://lf6-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/b7026ae3ca1e980c5c66688b625eb3b11716375336319.png?lk3s=8097f819&x-expires=1716866935&x-signature=pAs5gS9ruS%2FavZulm%2FYdQYrIaNc%3D"
],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "无",
"fullQuestionTypeNames": "店铺运营/研发/商品(不含审核)-研发",
"questionDescRecords": [
"上架的产品在配饰材质选择了对应的产品。但是还是提示需要填写。帮忙看看3685880449659437326。那个琥珀（蜜蜡）就是。材质、配件材质、镶嵌材质任意一个被选择"
],
"transferFromId": "7372115348805388315",
"transferToId": []
},
{
"id": "7372116974975617036",
"questionTypeId": "1460600",
"utcOffset": 0,
"questionDesc": "\n问题描述：用户积分无法兑换运费单次卡，提示您暂时没有该权益的兑换资格,请稍后再试，用户表示之前可以正常兑换，已提供截图，辛苦核实\n",
"priority": 3,
"larkId": "oc_9106f5b332a199fa787a552ff7ced9b4",
"questionAgentId": "100088462",
"questionAgentEmail": "1922330705@qq.com",
"oncallAgentId": "0",
"oncallAgentEmail": "zhaohao.9426@bytedance.com",
"createdAt": "2024-05-23 16:59:00",
"closedAt": "2024-05-23 17:17:44",
"firstResponseAt": "2024-05-23 17:17:41",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-23 17:17:43",
"questionTypeName": "平台增长(付费会员,省钱卡,单单返,裂变,抖积分)",
"questionAgentName": "万声东营在线客服-许冰冰",
"oncallAgentName": "赵昊",
"handleComment": "",
"optimizeTypes": "重复问题",
"questionSource": 0,
"imgUrls": [
"https://lf3-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/4ee4c5e24f9640be865a1953408b89d2?lk3s=8097f819&x-expires=1716866935&x-signature=hiDZfgYdi%2FO4zR6o4Ls3vDeLGto%3D",
"https://lf6-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/064c89261a0a4a80aec674beb07c351f?lk3s=8097f819&x-expires=1716866935&x-signature=s3cqibx139eCs3pX3yhWhiwClAY%3D",
"https://lf6-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/fdf304d6455644ef83579412f66278f3?lk3s=8097f819&x-expires=1716866935&x-signature=zL5P6Oe76QAAPxkyVj3Flxv00RA%3D"
],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "",
"fullQuestionTypeNames": "营销推广/研发/平台增长(付费会员,省钱卡,单单返,裂变,抖积分)",
"questionDescRecords": [
"用户积分无法兑换运费单次卡，提示您暂时没有该权益的兑换资格,请稍后再试，用户表示之前可以正常兑换，已提供截图，辛苦核实"
],
"transferToId": []
},
{
"id": "7372121827218294793",
"questionTypeId": "1013276",
"utcOffset": 0,
"questionDesc": "店铺 ID: 111224182\nshopID: 111224182\n问题描述：店铺id：111224182； 会话id：7372046967528064266； 商家客服id： 异常截图：附件\n",
"priority": 3,
"larkId": "oc_7b808f328a568075bb6523be5d844cb5",
"questionAgentId": "100083225",
"questionAgentEmail": "17267408790@163.com",
"oncallAgentId": "0",
"oncallAgentEmail": "zhouting.ztor@bytedance.com,huyue.hyy@bytedance.com",
"createdAt": "2024-05-23 17:17:50",
"closedAt": "2024-05-24 09:58:45",
"firstResponseAt": "2024-05-24 09:58:45",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-24 09:58:44",
"questionTypeName": "店铺-研发(店铺装修&关店&合同&账号&订单列表详情)",
"questionAgentName": "胡柏发",
"oncallAgentName": "周婷,胡悦",
"handleComment": "",
"optimizeTypes": "客服工单完结",
"questionSource": 1,
"imgUrls": [
"https://lf9-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/f2ea6a5304c8c2422beeb7e22c30f15b1716439803594.png?lk3s=8097f819&x-expires=1716866935&x-signature=AwHImWuNFJ6TEkY4I5X6Yt6PAuQ%3D",
"https://lf26-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/db323b031eecbfd7717613de43e8a6e11716439879958.png?lk3s=8097f819&x-expires=1716866935&x-signature=TsqM3e6EHanz3QANubbVF%2BO84Zw%3D",
"https://lf6-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/04e17588d4b35ea45376ef9c015933ce1716440132022.png?lk3s=8097f819&x-expires=1716866935&x-signature=tecfmLpNR%2FwDHAOLzBSsauY0KVs%3D"
],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "无",
"fullQuestionTypeNames": "入驻环节/店铺运营/研发/店铺-研发(店铺装修&关店&合同&账号&订单列表详情)",
"questionDescRecords": [
"店铺 ID: 111224182\nshopID: 111224182\n问题描述：店铺id：111224182； 会话id：7372046967528064266； 商家客服id： 异常截图：附件"
],
"transferFromId": "7372121058981185586",
"transferToId": []
},
{
"id": "7372123878178424851",
"questionTypeId": "1253217",
"utcOffset": 0,
"questionDesc": "shopID: 9479460\n\n问题描述：客服昵称：xxx；问题发生时间点：xxx；异常截图：xxx；问题描述：账号报活动的时候总是显示网络错误。电脑重启没用\n",
"priority": 3,
"larkId": "oc_c2836890252d57c94596d93c86f1b2c5",
"questionAgentId": "10057746",
"questionAgentEmail": "1906690456@qq.com",
"oncallAgentId": "0",
"oncallAgentEmail": "wangxing.shawn@bytedance.com",
"createdAt": "2024-05-23 17:25:48",
"closedAt": "2024-05-23 18:07:51",
"firstResponseAt": "2024-05-23 17:28:44",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-23 18:07:51",
"questionTypeName": "活动营销前端",
"questionAgentName": "王龙",
"oncallAgentName": "王兴",
"handleComment": "",
"optimizeTypes": "客服工单完结",
"questionSource": 1,
"imgUrls": [
"https://lf3-csp-sign.bytetos.com/ies-pigeon-knowledge/0_20240430165321_f7786a04e7e1.jpg?lk3s=8097f819&x-expires=1716866935&x-signature=UcQ6On3aKJ6rBmzW0VJITmJ%2B2Fo%3D",
"https://lf6-csp-sign.bytetos.com/ies-pigeon-knowledge/0_20240430165458_73bdd4dcc8aa.jpg?lk3s=8097f819&x-expires=1716866935&x-signature=kzcjGj0x76Rjhfdx4y381KpOZ5k%3D",
"https://lf6-csp-sign.bytetos.com/ies-pigeon-knowledge/0_20240430165319_68e72f5b096c.jpg?lk3s=8097f819&x-expires=1716866935&x-signature=H6cbJr4PKgr2brO1IIzZG6OUQIY%3D",
"https://lf9-csp-sign.bytetos.com/ies-pigeon-knowledge/0_20240430165501_4ba3207c807c.jpg?lk3s=8097f819&x-expires=1716866935&x-signature=0Z7zCRx7V7mmdUzgtjbAofKlXpU%3D",
"https://lf3-csp-sign.bytetos.com/ies-pigeon-knowledge/0_20240430165315_d02adefbf1e4.jpg?lk3s=8097f819&x-expires=1716866935&x-signature=yGRiJwHXM2S9zf4K1WN2dIbfeew%3D",
"https://lf6-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/6dd002848e70a9c75fa1513fd6e4967e1716283772217.png?lk3s=8097f819&x-expires=1716866935&x-signature=Hn0dmFb%2Fhj5qNkJQkHf1svvyqmw%3D",
"https://lf3-csp-sign.bytetos.com/tos-cn-i-scl3phc04j/90fde9c55cc2444286f59ff649d77de4?lk3s=8097f819&x-expires=1716866935&x-signature=zWMGo85OXBF4lXpHVgDd5jSQZmM%3D",
"https://lf9-csp-sign.bytetos.com/tos-cn-i-scl3phc04j/fa6f76765dad40a0ba1d760e40ce20c6?lk3s=8097f819&x-expires=1716866935&x-signature=QPfm70AasiqWDWpz8az%2FM7kunLQ%3D"
],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "无",
"fullQuestionTypeNames": "营销推广/研发/活动营销前端",
"questionDescRecords": [
"shopID: 9479460\n\n问题描述：客服昵称：xxx；问题发生时间点：xxx；异常截图：xxx；问题描述：账号报活动的时候总是显示网络错误。电脑重启没用"
],
"transferFromId": "7371702362638911500",
"transferToId": []
},
{
"id": "7372125152668026918",
"questionTypeId": "1362075",
"utcOffset": 0,
"questionDesc": "shopID: 0\n达人 UID: 0\n问题描述：用户uid / 店铺id / 达人id ：【0】； 活动id/奖品id【0】；问题发生的具体时间【0】；商家问题【0】。\n",
"priority": 3,
"larkId": "oc_5dbf47340b25ce59ce64e43fb21a7fad",
"questionAgentId": "100097897",
"questionAgentEmail": "2690042261@qq.com",
"oncallAgentId": "0",
"oncallAgentEmail": "yaojialu.phoebe@bytedance.com",
"createdAt": "2024-05-23 17:30:44",
"closedAt": "2024-05-24 18:11:32",
"firstResponseAt": "2024-05-24 14:28:32",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-24 18:11:32",
"questionTypeName": "百应后台营销类问题(超级福袋)",
"questionAgentName": "博岳保定1.5线-李岩",
"oncallAgentName": "姚嘉璐",
"handleComment": "",
"optimizeTypes": "客服工单完结",
"questionSource": 0,
"imgUrls": [
"https://lf9-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/ec52d565fe28c94b5e3319a07359eaf41716358782616.jpg?lk3s=8097f819&x-expires=1716866935&x-signature=zl6k%2FDLhBBy0tsqktFfo4CxpD%2B0%3D",
"https://lf26-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/10e7756f73c87f5639adf0b283d87e291716358987724.jpg?lk3s=8097f819&x-expires=1716866935&x-signature=PvBbBcOZJnscmSZlEsTfqhtCXD8%3D"
],
"affectNote": " ",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "无",
"fullQuestionTypeNames": "营销推广/研发/百应后台营销类问题(超级福袋)",
"questionDescRecords": [
"shopID: 0\n达人 UID: 0\n问题描述：用户uid / 店铺id / 达人id ：【0】； 活动id/奖品id【0】；问题发生的具体时间【0】；商家问题【0】。"
],
"transferFromId": "7372124184451532826",
"transferToId": []
},
{
"id": "7372125485515409435",
"questionTypeId": "1441772",
"utcOffset": 0,
"questionDesc": "shopID: 160032015\n\n问题描述：店铺id：160032015； 会话id：xxx； 页面截图：xxx； 问题描述：uid3441952321189370 商家是最新版本创建商品定制玉石/定制翡翠这个类目创建界面没有价格 库存的选项 其他类目都有 电脑也有 之前都能创建 前天还是昨天开始就不行了\n",
"priority": 3,
"larkId": "oc_e03e307c89f5adfdef2bd105fa6e2d41",
"questionAgentId": "10051011",
"questionAgentEmail": "3288786872@qq.com",
"oncallAgentId": "0",
"oncallAgentEmail": "yangxingda@bytedance.com",
"createdAt": "2024-05-23 17:32:02",
"closedAt": "2024-05-23 23:00:54",
"firstResponseAt": "2024-05-23 17:39:50",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-23 23:00:54",
"questionTypeName": "抖店app商品模块-研发",
"questionAgentName": "熊宇攀",
"oncallAgentName": "杨兴达",
"handleComment": "",
"optimizeTypes": "【研发】需要人工处理",
"questionSource": 1,
"imgUrls": [
"https://lf3-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/dc64677e98ab4e32a98d50c650463117?lk3s=8097f819&x-expires=1716866935&x-signature=u%2BlP1cdjqNzwrcqH5pJKhErKwog%3D",
"https://lf6-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/2bed9b508fd5410fa26f4d4037545084?lk3s=8097f819&x-expires=1716866935&x-signature=FYpWcsgCCrlqBlYvYu7Th8wGojs%3D",
"https://lf3-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/d7e792af33f9642676888bb745a209e61716452392661.jpg?lk3s=8097f819&x-expires=1716866935&x-signature=8poBgMvBJoC%2B7GA11zbmH7ZSwRw%3D"
],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "无",
"fullQuestionTypeNames": "店铺运营/研发/抖店app商品模块-研发",
"questionDescRecords": [
"shopID: 160032015\n\n问题描述：店铺id：160032015； 会话id：xxx； 页面截图：xxx； 问题描述：uid3441952321189370 商家是最新版本创建商品定制玉石/定制翡翠这个类目创建界面没有价格 库存的选项 其他类目都有 电脑也有 之前都能创建 前天还是昨天开始就不行了"
],
"transferFromId": "7372108294405490727",
"transferToId": []
},
{
"id": "7372126116359702547",
"questionTypeId": "1013276",
"utcOffset": 0,
"questionDesc": "\n问题描述：店铺ID：4854197； 页面截图：商家反馈飞书对接人只能选择其中一个人么。不能同时有多个对接人。设置完之后其他人就不是对接人了不知道怎么回事，之前还可以设置两个 辛苦核实处理\n",
"priority": 3,
"larkId": "oc_4a4d2759c5e959226663e0ab5035475a",
"questionAgentId": "100032959",
"questionAgentEmail": "2694529004@qq.com",
"oncallAgentId": "0",
"oncallAgentEmail": "zhouting.ztor@bytedance.com,huyue.hyy@bytedance.com",
"createdAt": "2024-05-23 17:34:29",
"status": 100,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-23 17:34:31",
"questionTypeName": "店铺-研发(店铺装修&关店&合同&账号&订单列表详情)",
"questionAgentName": "何厅",
"oncallAgentName": "周婷,胡悦",
"handleComment": "",
"optimizeTypes": "",
"questionSource": 1,
"imgUrls": [
"https://lf26-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/722968b9b95c4b5fcbd2533c8e96545a1716003931958.png?lk3s=8097f819&x-expires=1716866935&x-signature=QtTtwwt3Y%2FN8Fu4r%2Bv%2BTDHj0gGE%3D",
"https://lf6-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/4a80bd59d3eac98fd87a7816a123a89e1716004965968.png?lk3s=8097f819&x-expires=1716866935&x-signature=IFyTufZYsto8VRYwG5mNDGpjd9I%3D",
"https://lf26-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/01f29961cddb218f398e9e6a55856d7b1716004999281.png?lk3s=8097f819&x-expires=1716866935&x-signature=Ys2xk3DToBRtxrWHY6jiuA3SBmg%3D",
"https://lf3-csp-sign.bytetos.com/tos-cn-v-5f73e7/o8NTnfAkbOQeaJCPSnrMWTCSxDBa81aRlehIEs?lk3s=8097f819&x-expires=1716866935&x-signature=GUwHwjZ02x7B9IQJG8K0tVy2k%2B8%3D&mime_type=video_mp4"
],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "",
"fullQuestionTypeNames": "入驻环节/店铺运营/研发/店铺-研发(店铺装修&关店&合同&账号&订单列表详情)",
"questionDescRecords": [
"店铺ID：4854197； 页面截图：商家反馈飞书对接人只能选择其中一个人么。不能同时有多个对接人。设置完之后其他人就不是对接人了不知道怎么回事，之前还可以设置两个 辛苦核实处理"
],
"transferToId": []
},
{
"id": "7372126785346996243",
"questionTypeId": "1380326",
"utcOffset": 0,
"questionDesc": "shopID: 65234362\n\n问题描述：用华为手机抖店app给客户打款的时候只能选一分和全款，用苹果手机就没事，换其他华为手机也不行，手机售后那边也是没问题的\n",
"priority": 3,
"larkId": "oc_78822104467bba3a4356b166c03a61df",
"questionAgentId": "100046808",
"questionAgentEmail": "3140634446@qq.com",
"oncallAgentId": "0",
"oncallAgentEmail": "hetao.312@bytedance.com",
"createdAt": "2024-05-23 17:37:05",
"firstResponseAt": "2024-05-23 17:42:09",
"status": 100,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-23 17:42:08",
"questionTypeName": "商家后台-服务体验-前端",
"questionAgentName": "魏鑫隆",
"oncallAgentName": "贺涛",
"handleComment": "",
"optimizeTypes": "",
"questionSource": 1,
"imgUrls": [
"https://lf26-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/7ccbeeb219da83fdc89d9bc9c4c396f61716087291418.jpg?lk3s=8097f819&x-expires=1716866935&x-signature=vzIFURIaQCgYLHOhBgz5fK3ySd8%3D"
],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "无",
"fullQuestionTypeNames": "交易履约/研发/商家后台-服务体验-前端",
"questionDescRecords": [
"shopID: 65234362\n\n问题描述：用华为手机抖店app给客户打款的时候只能选一分和全款，用苹果手机就没事，换其他华为手机也不行，手机售后那边也是没问题的"
],
"transferFromId": "7372120183567026230",
"transferToId": []
},
{
"id": "7372127053997180967",
"questionTypeId": "1013281",
"utcOffset": 0,
"questionDesc": "shopID: 91596444\n\n\n问题描述：会话ID（如果是【会话异常】相关）： 异常截图：xxx；问题描述：接待量与会话量显示不一致其余店铺正常\n",
"priority": 3,
"larkId": "oc_b62c972aab29cb03300764fb673a953a",
"questionAgentId": "100046929",
"questionAgentEmail": "2161084350@qq.com",
"oncallAgentId": "0",
"oncallAgentEmail": "wangchenggang@bytedance.com",
"createdAt": "2024-05-23 17:38:07",
"closedAt": "2024-05-24 13:39:54",
"firstResponseAt": "2024-05-23 19:34:20",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-24 13:39:54",
"questionTypeName": "商家飞鸽-后端",
"questionAgentName": "杨森森",
"oncallAgentName": "王成刚",
"handleComment": "",
"optimizeTypes": "信息不足，暂停跟进",
"questionSource": 1,
"imgUrls": [
"https://lf6-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/97c09e272e064becbc649a941561d2581716025858101.png?lk3s=8097f819&x-expires=1716866935&x-signature=W5Nw9cUCl5YWxMEhSVfiSMzliFM%3D",
"https://lf26-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/482515a35047a30f7aea59760c01c3161716025853708.png?lk3s=8097f819&x-expires=1716866935&x-signature=GOXoRI5M7sTwFBo25AECeHpy9K0%3D",
"https://lf3-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/482515a35047a30f7aea59760c01c3161716087088342.png?lk3s=8097f819&x-expires=1716866935&x-signature=vXaL4lzbE7%2BgTBVJLp8lodmSaF4%3D",
"https://lf9-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/97c09e272e064becbc649a941561d2581716087124309.png?lk3s=8097f819&x-expires=1716866935&x-signature=NhVjVl0Wta0Ag69vPV0FiTQknWA%3D",
"https://lf9-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/d0673e9201da594f257266f0b48e8d891716106950167.jpg?lk3s=8097f819&x-expires=1716866935&x-signature=O0mfH6jQvCTlbQnTf%2B9hIKXtuYw%3D"
],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "无",
"fullQuestionTypeNames": "店铺运营/研发/商家飞鸽-后端",
"questionDescRecords": [
"shopID: 91596444\n\n\n问题描述：会话ID（如果是【会话异常】相关）： 异常截图：xxx；问题描述：接待量与会话量显示不一致其余店铺正常"
],
"transferFromId": "7370624086277359667",
"transferToId": []
},
{
"id": "7372128163251357735",
"questionTypeId": "1253487",
"utcOffset": 0,
"questionDesc": "shopID: 70977927\n\n问题描述：店铺id：70977927； 会话id：277538035； 问题描述：服务市场1688平台授权，页面点击无反应； UID:712092617817352，。DID:1537549772259418\n辛苦\n \n",
"priority": 3,
"larkId": "oc_efb02f0ce1a1394b810f19953f1d6d4f",
"questionAgentId": "100025513",
"questionAgentEmail": "2858449130@qq.com",
"oncallAgentId": "0",
"oncallAgentEmail": "dongxinyang.dxy@bytedance.com",
"createdAt": "2024-05-23 17:42:25",
"closedAt": "2024-05-23 19:00:04",
"firstResponseAt": "2024-05-23 17:43:31",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-23 19:00:03",
"questionTypeName": "服务市场",
"questionAgentName": "屈妮",
"oncallAgentName": "董信阳",
"handleComment": "",
"optimizeTypes": "客服工单完结",
"questionSource": 1,
"imgUrls": [
"https://lf26-csp-sign.bytetos.com/tos-cn-i-scl3phc04j/b506281bff4f47ba9766cc97fc59e2de?lk3s=8097f819&x-expires=1716866935&x-signature=WdMYiW9N5FWiXoWRPgJ23bsFIGg%3D",
"https://lf9-csp-sign.bytetos.com/tos-cn-i-scl3phc04j/b00ae3cfde17406185062197882fc158?lk3s=8097f819&x-expires=1716866935&x-signature=ZbXpztql6br%2BeLahGVAkDG1cXxM%3D",
"https://lf26-csp-sign.bytetos.com/ies-pigeon-knowledge/0_20240430165321_f7786a04e7e1.jpg?lk3s=8097f819&x-expires=1716866935&x-signature=XVYdLe%2Btxg9u4pgpvnatsViA3DM%3D",
"https://lf6-csp-sign.bytetos.com/ies-pigeon-knowledge/0_20240430165319_68e72f5b096c.jpg?lk3s=8097f819&x-expires=1716866935&x-signature=H6cbJr4PKgr2brO1IIzZG6OUQIY%3D",
"https://lf6-csp-sign.bytetos.com/ies-pigeon-knowledge/0_20240430165315_d02adefbf1e4.jpg?lk3s=8097f819&x-expires=1716866935&x-signature=nAXbec%2BofRqSSBVtd5K07Hfvgfg%3D",
"https://lf6-csp-sign.bytetos.com/ies-pigeon-knowledge/0_20240430165501_4ba3207c807c.jpg?lk3s=8097f819&x-expires=1716866935&x-signature=KS0I%2F%2FJ29HuPIunRw1oaAkbbmAY%3D",
"https://lf9-csp-sign.bytetos.com/ies-pigeon-knowledge/0_20240430165458_73bdd4dcc8aa.jpg?lk3s=8097f819&x-expires=1716866935&x-signature=INbFfvvGeVNfDwfv74HklDZrLFM%3D",
"https://lf9-csp-sign.bytetos.com/tos-cn-i-scl3phc04j/aa1d07b7f2fc4de7b7b92277f1025c5a?lk3s=8097f819&x-expires=1716866935&x-signature=gxJnnKbheUjZeyFRJYxcE8fZIEA%3D"
],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "无",
"fullQuestionTypeNames": "店铺运营/研发/服务市场",
"questionDescRecords": [
"shopID: 70977927\n\n问题描述：店铺id：70977927； 会话id：277538035； 问题描述：服务市场1688平台授权，页面点击无反应； UID:712092617817352，。DID:1537549772259418\n辛苦"
],
"transferFromId": "7372084784626927654",
"transferToId": []
},
{
"id": "7372129682679924787",
"questionTypeId": "1460600",
"utcOffset": 0,
"questionDesc": "\n问题描述：用户UID：2241227691393355 \n订单编号：6929873101665408697 \n用户问题：提示返抖积分，但没有收到\n",
"priority": 3,
"larkId": "oc_083f8bdff9da2d26eafae9fe69075236",
"questionAgentId": "100088391",
"questionAgentEmail": "769322159@qq.com",
"oncallAgentId": "0",
"oncallAgentEmail": "zhaohao.9426@bytedance.com",
"createdAt": "2024-05-23 17:48:19",
"closedAt": "2024-05-23 17:55:33",
"firstResponseAt": "2024-05-23 17:55:16",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-23 17:55:33",
"questionTypeName": "平台增长(付费会员,省钱卡,单单返,裂变,抖积分)",
"questionAgentName": "百应宝鸡在线客服-董玲玲",
"oncallAgentName": "赵昊",
"handleComment": "",
"optimizeTypes": "重复问题",
"questionSource": 0,
"imgUrls": [
"https://lf9-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/822a77f48daf49faa338b4f83b23736c?lk3s=8097f819&x-expires=1716866936&x-signature=7iVNSF8MjIhqYssDA0%2BthSKovoU%3D",
"https://lf3-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/ac1df7e8599a4089a2b2cb3cb9fceb12?lk3s=8097f819&x-expires=1716866936&x-signature=9dmC8hBSTdeKn5KQD1cm%2Bc2NbDM%3D",
"https://lf26-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/0a99087a394c4b4992fdecf36000cd9b?lk3s=8097f819&x-expires=1716866936&x-signature=GYa2EUVnNvY0Rn%2FDl9veRhqKVe8%3D",
"https://lf6-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/d0ec4ad5db0948c5baafab29da109687?lk3s=8097f819&x-expires=1716866936&x-signature=JbIFE0IbBzLUaVK949LANomq%2BdY%3D",
"https://lf26-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/e6b88ab0f0f4410ab57f057fb41fd7b9?lk3s=8097f819&x-expires=1716866936&x-signature=p6jEw5r0aleABxsCj6EoAOPfItg%3D",
"https://lf26-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/0035f5871bb647b7badfb0fdb78da57e?lk3s=8097f819&x-expires=1716866936&x-signature=cmsV5e3LRON%2BL543oL%2BObQLyUVI%3D",
"https://lf26-csp-sign.bytetos.com/tos-cn-v-5f73e7/o0tTDINEDF9owBCYgEfhHSGAeFtv2mAasjp1bP?lk3s=8097f819&x-expires=1716866936&x-signature=sjLWBOKBZKTBNVziON3un9VOv6k%3D",
"https://lf26-csp-sign.bytetos.com/tos-cn-v-5f73e7/o4BMQf0SBgNziIYt3PiD4BIHJAmEYiEQydaXYD?lk3s=8097f819&x-expires=1716866936&x-signature=ikhmYd%2B7%2FjfSiF9GfJ4ua%2BKdvSs%3D"
],
"affectNote": "需要返抖积分",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "",
"fullQuestionTypeNames": "营销推广/研发/平台增长(付费会员,省钱卡,单单返,裂变,抖积分)",
"questionDescRecords": [
"用户UID：2241227691393355 \n订单编号：6929873101665408697 \n用户问题：提示返抖积分，但没有收到"
],
"transferToId": []
},
{
"id": "7372133159162349604",
"questionTypeId": "1362075",
"utcOffset": 0,
"questionDesc": "达人 UID: W202405221315575681743\n\n问题描述：用户uid / 店铺id / 达人id ：【】； 活动id/奖品id【】；问题发生的具体时间【】；商家问题【】。\n",
"priority": 3,
"larkId": "oc_d1dd0752bc30aef37907b72897a1e157",
"questionAgentId": "100083660",
"questionAgentEmail": "1928640661@qq.com",
"oncallAgentId": "0",
"oncallAgentEmail": "yaojialu.phoebe@bytedance.com",
"createdAt": "2024-05-23 18:01:49",
"closedAt": "2024-05-24 18:07:17",
"firstResponseAt": "2024-05-24 11:04:03",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-24 18:07:16",
"questionTypeName": "百应后台营销类问题(超级福袋)",
"questionAgentName": "春客宿迁工单-丁春艳",
"oncallAgentName": "姚嘉璐",
"handleComment": "",
"optimizeTypes": "客服工单完结",
"questionSource": 0,
"imgUrls": [
"https://lf26-csp-sign.bytetos.com/tos-cn-v-5f73e7/okWmtnC5yHS9L1XrgIFeTgDDSf7NUJYEAaB1NE?lk3s=8097f819&x-expires=1716866936&x-signature=whUH1MPPkYE4A2QTG%2B3tYxFp4tY%3D&mime_type=video_mp4",
"https://lf6-csp-sign.bytetos.com/tos-cn-v-5f73e7/oof9aCbE1NifaCawAggYBIvTQHrm4uDWOaVAFB?lk3s=8097f819&x-expires=1716866936&x-signature=bk3GsWB5%2FVGCK0SACk%2BzapRCkuU%3D&mime_type=video_mp4",
"https://lf3-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/e40260b2aaac5641d6538541833c8b8f1716355207701.jpg?lk3s=8097f819&x-expires=1716866936&x-signature=d6f8Nynz15Ra6N67ZqEYk6H0G0c%3D",
"https://lf6-csp-sign.bytetos.com/tos-cn-v-5f73e7/oM1zAOYCi9ziPBvDrQ8IJCGYa9xRBgQ7tfME1h?lk3s=8097f819&x-expires=1716866936&x-signature=iDV%2BNvB59An%2B0z9U0O3nQ2pPI9w%3D&mime_type=video_mp4"
],
"affectNote": "昨天5月21日晚上8：30在辰辰妈原创女童直播间，抽中了项链福袋，随后收到短信提醒，进入消息找超级福袋助手填写地址，但是抖音app内并未弹出此信息，也未找到地址填写入口。",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "",
"fullQuestionTypeNames": "营销推广/研发/百应后台营销类问题(超级福袋)",
"questionDescRecords": [
"达人 UID: W202405221315575681743\n\n问题描述：用户uid / 店铺id / 达人id ：【】； 活动id/奖品id【】；问题发生的具体时间【】；商家问题【】。"
],
"transferToId": []
},
{
"id": "7372137945114871859",
"questionTypeId": "1013276",
"utcOffset": 0,
"questionDesc": "\n问题描述：172426186；商家在小店后台点击巨量千川无法跳转；辛苦帮忙看下\n",
"priority": 3,
"larkId": "oc_fa4e52a01767fb3f0986889306f49bfe",
"questionAgentId": "10001718",
"questionAgentEmail": "liuxiaoli.02@jiyunhudong.com",
"oncallAgentId": "0",
"oncallAgentEmail": "zhouting.ztor@bytedance.com,huyue.hyy@bytedance.com",
"createdAt": "2024-05-23 18:20:23",
"closedAt": "2024-05-26 11:34:54",
"firstResponseAt": "2024-05-26 11:34:54",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-26 11:34:54",
"questionTypeName": "店铺-研发(店铺装修&关店&合同&账号&订单列表详情)",
"questionAgentName": "刘晓丽-二线入驻发品组-8872",
"oncallAgentName": "周婷,胡悦",
"handleComment": "",
"optimizeTypes": "客服工单完结",
"questionSource": 1,
"imgUrls": [
"https://lf9-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/0a1f351c403308cbdaf266f3987753e61716341001841.png?lk3s=8097f819&x-expires=1716866936&x-signature=UFgCf%2BddVQ3HQAFoWeSqvnlYg2s%3D",
"https://lf3-csp-sign.bytetos.com/tos-cn-v-5f73e7/okGCm1dOy01Gyb97gEcr5JeN1eBLbQIMAQIInf?lk3s=8097f819&x-expires=1716866936&x-signature=AbNi3zO4yYEP%2Fs1BIaJhuKjM6RA%3D&mime_type=video_mp4"
],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "无",
"fullQuestionTypeNames": "入驻环节/店铺运营/研发/店铺-研发(店铺装修&关店&合同&账号&订单列表详情)",
"questionDescRecords": [
"172426186；商家在小店后台点击巨量千川无法跳转；辛苦帮忙看下"
],
"transferFromId": "7372012825591416883",
"transferToId": []
},
{
"id": "7372150738158143500",
"questionTypeId": "1460600",
"utcOffset": 0,
"questionDesc": "\n问题描述：我续的这个怎么已使用是什么意思。上面那个是续的。没有呀 我只用了下面那个。5 元无门槛我只用了一个。这里看未使用 点开就是已领取\n",
"priority": 3,
"larkId": "oc_527b1b7f1ce7407f22292d8155194aa3",
"questionAgentId": "100089293",
"questionAgentEmail": "2757415506@qq.com",
"oncallAgentId": "0",
"oncallAgentEmail": "zhaohao.9426@bytedance.com",
"createdAt": "2024-05-23 19:10:01",
"closedAt": "2024-05-23 19:26:54",
"firstResponseAt": "2024-05-23 19:15:43",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-23 19:26:54",
"questionTypeName": "平台增长(付费会员,省钱卡,单单返,裂变,抖积分)",
"questionAgentName": "博岳石家庄在线-李子怡",
"oncallAgentName": "赵昊",
"handleComment": "",
"optimizeTypes": "【产运，研发】需要人工处理",
"questionSource": 0,
"imgUrls": [
"https://lf26-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/a2b7fa062e1b4826a9ac0543812aa932?lk3s=8097f819&x-expires=1716866936&x-signature=JO19Y%2Bt4bH7krYvKGb3V0aSFQP0%3D",
"https://lf3-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/e8381452045940c5bcaa6c600f6c7b18?lk3s=8097f819&x-expires=1716866936&x-signature=BdKFuTG9KZ2f57XgAwMsEUTUM2w%3D",
"https://lf9-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/7bb7688b31864fcbae96633c7bca3f9f?lk3s=8097f819&x-expires=1716866936&x-signature=ZMrTdrPPK1I0ofvSciQUttEGMLw%3D"
],
"affectNote": " ",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "",
"fullQuestionTypeNames": "营销推广/研发/平台增长(付费会员,省钱卡,单单返,裂变,抖积分)",
"questionDescRecords": [
"我续的这个怎么已使用是什么意思。上面那个是续的。没有呀 我只用了下面那个。5 元无门槛我只用了一个。这里看未使用 点开就是已领取"
],
"transferToId": []
},
{
"id": "7372152282541983756",
"questionTypeId": "1447585",
"utcOffset": 0,
"questionDesc": "\n问题描述：商家咨询为什么主图打标之后，搜索页面不展示，点进商品详情页才展示\n",
"priority": 3,
"larkId": "oc_2274192bfe525237401e73b04e4e59b9",
"questionAgentId": "100036130",
"questionAgentEmail": "1773473064@163.com",
"oncallAgentId": "0",
"oncallAgentEmail": "youwenchao@bytedance.com",
"createdAt": "2024-05-23 19:16:01",
"closedAt": "2024-05-24 10:08:59",
"firstResponseAt": "2024-05-23 20:26:21",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-24 10:08:59",
"questionTypeName": "内容素材-研发",
"questionAgentName": "刘婷婷",
"oncallAgentName": "由文超",
"handleComment": "",
"optimizeTypes": "【产运】需产品优化问题",
"questionSource": 1,
"imgUrls": [
"https://lf6-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/0bed1e68eb921c4d58883f521ab422301716433227286.png?lk3s=8097f819&x-expires=1716866936&x-signature=h6r2KlEGy0HFJhSHm1fxd4bTFSU%3D",
"https://lf26-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/7f822f9734a34a8599ff9beabd4d48581716456974966.jpg?lk3s=8097f819&x-expires=1716866936&x-signature=2KnW4bB%2F1rRm6WSvqMWbWppPZb8%3D",
"https://lf6-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/790d0bfca20ce62320e634b4db6804621716457082757.jpg?lk3s=8097f819&x-expires=1716866936&x-signature=1IoPduBq%2FQRMLo62NND8nPpcf7M%3D",
"https://lf26-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/a1311d7d1b2d4facab7414ec09a6bc661716456971109.jpg?lk3s=8097f819&x-expires=1716866936&x-signature=pNPpw0YGRSZaCmKlEKNuce5o59E%3D"
],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "",
"fullQuestionTypeNames": "店铺运营/研发/内容素材-研发",
"questionDescRecords": [
"商家咨询为什么主图打标之后，搜索页面不展示，点进商品详情页才展示"
],
"transferToId": []
},
{
"id": "7372156427831347211",
"questionTypeId": "1013276",
"utcOffset": 0,
"questionDesc": "\n问题描述：店铺ID:20071143,商家反馈店铺没有自定义数据按钮，但是其他的店铺有，都是用户同一个网页打开的，也用了无痕模式，之前buzz反馈结果：拉错buzz，需找抖店侧确认，是否是抖店版本差异\n",
"priority": 3,
"larkId": "oc_9c0eb554a2d82994f3aeca668a786135",
"questionAgentId": "100093514",
"questionAgentEmail": "572123016@qq.com",
"oncallAgentId": "0",
"oncallAgentEmail": "zhouting.ztor@bytedance.com,huyue.hyy@bytedance.com",
"createdAt": "2024-05-23 19:32:06",
"closedAt": "2024-05-23 20:35:44",
"firstResponseAt": "2024-05-23 20:35:44",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-23 20:35:44",
"questionTypeName": "店铺-研发(店铺装修&关店&合同&账号&订单列表详情)",
"questionAgentName": "冯振",
"oncallAgentName": "周婷,胡悦",
"handleComment": "",
"optimizeTypes": "【产运】产品设计问题",
"questionSource": 1,
"imgUrls": [
"https://lf3-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/0c052cbb78ca12b981bf06cb360e80861716339868551.png?lk3s=8097f819&x-expires=1716866936&x-signature=0aD2YvwR5d%2BNAFabHKA0%2BOLM4Gg%3D",
"https://lf3-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/bc1bf7314b9a0874c18efa8fce677d371716339880328.png?lk3s=8097f819&x-expires=1716866936&x-signature=nccr8ls0Z6el%2BQFCYD78AmQV5xY%3D",
"https://lf3-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/135c6a3f286e6702fbb330b4ef3073901716339998478.png?lk3s=8097f819&x-expires=1716866936&x-signature=fTQyGil48wMCtpOEcfUOIDJcvpg%3D",
"https://lf6-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/717a91cf52a0f32b87660597a4f8af411716340118760.png?lk3s=8097f819&x-expires=1716866936&x-signature=XWTV9z%2Fcbt6qdu2YDI86m5JtZiI%3D",
"https://lf6-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/3912536e14216e3d9efaa187da05d5721716340164339.png?lk3s=8097f819&x-expires=1716866936&x-signature=3bAoL8CIPCNJKABgVrFpptrItNI%3D"
],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "无",
"fullQuestionTypeNames": "入驻环节/店铺运营/研发/店铺-研发(店铺装修&关店&合同&账号&订单列表详情)",
"questionDescRecords": [
"店铺ID:20071143,商家反馈店铺没有自定义数据按钮，但是其他的店铺有，都是用户同一个网页打开的，也用了无痕模式，之前buzz反馈结果：拉错buzz，需找抖店侧确认，是否是抖店版本差异"
],
"transferFromId": "7372152233099528201",
"transferToId": []
},
{
"id": "7372156571553695795",
"questionTypeId": "1324522",
"utcOffset": 0,
"questionDesc": "shopID: 32091829\n订单 ID: 6930111853487330345\n问题描述：商品id：3685851757113639169，问题描述：商家反馈商品非包邮有运费，运费模板设置无异常，消费者商详页页面显示正常，但是商家通过飞鸽查看商详页显示包邮，辛苦帮忙核实下\n",
"priority": 3,
"larkId": "oc_9df6cec467b67e13a0b855cdeb2129be",
"questionAgentId": "100096676",
"questionAgentEmail": "2678454770@qq.com",
"oncallAgentId": "0",
"oncallAgentEmail": "menghao.richard@bytedance.com,meizhijie@bytedance.com,zhangjingyi.holic@bytedance.com,wujinwo@bytedance.com,liujiahui.19960412@bytedance.com",
"createdAt": "2024-05-23 19:32:40",
"closedAt": "2024-05-26 10:54:09",
"firstResponseAt": "2024-05-26 10:54:09",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-26 10:54:08",
"questionTypeName": "消费者业务-商详",
"questionAgentName": "黄铭杰",
"oncallAgentName": "孟浩,梅志杰,张静漪,巫金沃,刘嘉慧",
"handleComment": "",
"optimizeTypes": "客服工单完结",
"questionSource": 1,
"imgUrls": [
"https://lf6-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/8c3046f37aa47b82b9c760c6602b2d3a1716361727473.png?lk3s=8097f819&x-expires=1716866936&x-signature=BHVGXRJNyEJHCcYPov2mF%2B99W%2BE%3D",
"https://lf3-csp-sign.bytetos.com/ies-kefu-bytedesk/bytedesk/image/da33ee2aebb61a45d5cd42d0560295a91716361989906.png?lk3s=8097f819&x-expires=1716866936&x-signature=ARCJFqcnOQMslQGcsBa46673jCk%3D",
"https://lf3-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/c2960f60b0c8ca2704df80d7784bf69f1716432471295.png?lk3s=8097f819&x-expires=1716866936&x-signature=Rvkx2xHhRGubj2cP2eqOFErxFwg%3D",
"https://lf6-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/d1bcc1aa7e73e1a318039f53582833271716432471678.png?lk3s=8097f819&x-expires=1716866936&x-signature=pUELJjdLEYcyC%2BbXDYsEceVr36c%3D",
"https://lf3-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/03c0561f100239fa8feb557684b9f8cb1716447088437.png?lk3s=8097f819&x-expires=1716866936&x-signature=ub4NJZ2mX2HIDnzCOJMpdQIsGmU%3D",
"https://lf26-csp-sign.bytetos.com/ies-kefu-bytedesk/user_proof/image/6a77ec973ce30a855f30942aa7f0149d1716447213294.png?lk3s=8097f819&x-expires=1716866936&x-signature=Kkl6DvZD9JdINv7MtJswRSuSdNM%3D"
],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "无",
"fullQuestionTypeNames": "带货推广/研发/消费者业务-商详",
"questionDescRecords": [
"shopID: 32091829\n订单 ID: 6930111853487330345\n问题描述：商品id：3685851757113639169，问题描述：商家反馈商品非包邮有运费，运费模板设置无异常，消费者商详页页面显示正常，但是商家通过飞鸽查看商详页显示包邮，辛苦帮忙核实下"
],
"transferFromId": "7372127425323108390",
"transferToId": []
},
{
"id": "7372184028206368831",
"questionTypeId": "1460600",
"utcOffset": 0,
"questionDesc": "\n问题描述：用户省钱卡已续费 优惠券未发放\n",
"priority": 3,
"larkId": "oc_3ad90bc7071b9f69b3927629c05d8a7b",
"questionAgentId": "100078229",
"questionAgentEmail": "1467789899@qq.com",
"oncallAgentId": "0",
"oncallAgentEmail": "zhaohao.9426@bytedance.com",
"createdAt": "2024-05-23 21:19:12",
"closedAt": "2024-05-23 21:32:35",
"firstResponseAt": "2024-05-23 21:20:04",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-23 21:32:34",
"questionTypeName": "平台增长(付费会员,省钱卡,单单返,裂变,抖积分)",
"questionAgentName": "德沃长沙在线客服-刘富鹏",
"oncallAgentName": "赵昊",
"handleComment": "",
"optimizeTypes": "【产运，研发】需要人工处理",
"questionSource": 0,
"imgUrls": [
"https://lf26-csp-sign.bytetos.com/tos-cn-i-3s21f99x60/5a22e515589f4fd3b26f4fe0d52cc715?lk3s=8097f819&x-expires=1716866936&x-signature=aiYRzlk9dWiNCU85hEsp2%2BWEfMQ%3D"
],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "",
"fullQuestionTypeNames": "营销推广/研发/平台增长(付费会员,省钱卡,单单返,裂变,抖积分)",
"questionDescRecords": [
"用户省钱卡已续费 优惠券未发放"
],
"transferToId": []
},
{
"id": "7372187432734590995",
"questionTypeId": "1346675",
"utcOffset": 0,
"questionDesc": "\n问题描述：用户表示视频无法添加购物车 无法选择对应标签 \n",
"priority": 3,
"larkId": "oc_876b7d05c2895a86704deb5b72f387c1",
"questionAgentId": "100103039",
"questionAgentEmail": "492999299@qq.com",
"oncallAgentId": "0",
"oncallAgentEmail": "linannan.lnn@bytedance.com,yanzhichao@bytedance.com",
"createdAt": "2024-05-23 21:32:25",
"closedAt": "2024-05-23 21:57:46",
"firstResponseAt": "2024-05-23 21:35:02",
"status": 300,
"relatedTicketNum": 1,
"urgeNum": 0,
"updateAt": "2024-05-23 21:57:46",
"questionTypeName": "内容经营工具(商品挂车、达人短视频&图文创作、创意中心)",
"questionAgentName": "七星成都二线-邹政",
"oncallAgentName": "李楠楠,阎智超",
"handleComment": "",
"optimizeTypes": "【商客服】信息不足,暂停跟进",
"questionSource": 4,
"imgUrls": [
"https://v6-default.douyinvod.com/1ac61060aac0f82926180937b0c71038/664f7304/video/tos/cn/tos-cn-v-5f73e7/oMfOhYoQPUrJeQYg1CWMOxFMAIaKfBsS8Yn156/?a=371173&ch=0&cr=0&dr=2&er=0&lr=test&cd=0%7C0%7C0%7C0&br=576&bt=576&cs=0&ds=2&ft=GwL5G6EEBBkq8Zmo9KyL3_vjVQWw&mime_type=video_mp4&qs=0&rc=Ojc4ZTw2aTU3aWc8ZThoNEBpM2k3anE5cjdmczQzNGdnM0BhYmMvLTMvXmIxLi4zYjM1YSNtcmg2MmQ0XjRgLS1kXmFzcw%3D%3D&btag=c0000e00008000&dy_q=1716461207&feature_id=f0150a16a324336cda5d6dd0b69ed299&l=20240523184647950F18D083BBFB520FF4&mime_type=video_mp4"
],
"affectNote": "",
"optimizeNote": "",
"subResourceId": "123",
"resourceId": "41",
"transferNote": "无",
"fullQuestionTypeNames": "营销推广/研发/内容经营工具(商品挂车、达人短视频&图文创作、创意中心)",
"questionDescRecords": [
"用户表示视频无法添加购物车 无法选择对应标签"
],
"transferFromId": "7372144911682668556",
"transferToId": []
}
]
console.log(buzzAnalysis(json))
console